CLEP CH 1-3

e

Without ____, no company can survive over the long run. a. cost-cutting b. outsourcing c. command-and-control approach d. total quality teamwork e. innovation

a

. Frederick Taylor's contributions were in the field of a. scientific management. b. human resource management. c. human relations. d. quantitative management. e. total quality management.

d

Chester Bernard felt that ____ could help a poorly managed organization. a. bureaucracy b. line managers c. efficiencies d. informal relations e. top/down flow of information

b

How an organization goes about accomplishing a plan is a key part of the management function of a. planning. b. organizing. c. leading. d. controlling. e. motivating.

c

Most early interpretations of the Hawthorne studies argued that the factor that best explained increased output was a. money. b. days off. c. human relations. d. lighting. e. free food.

b

The ____ dimension of the general environment includes federal, state, and local government regulations. a. technological b. legal-political c. economic d. sociocultural e. international

d

The environments in which businesses operate are increasingly ____, requiring managers to be ready to react and respond to even subtle environmental shifts. a. static b. universal c. constant d. dynamic e. traditional

b

The findings provided by the Hawthorne Studies provided the impetus for the ____, despite flawed methodology or inaccurate conclusions. a. classical perspective b. humanistic perspective c. scientific management d. bureaucratic organizations e. contingency perspective

d

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the a. legal-political dimension. b. sociocultural dimension. c. technological dimension. d. economic dimension. e. task dimension.

c

Which of the following refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers? a. E-commerce b. E-business c. Supply chain management d. Knowledge management e. Customer relationship management

d

____ focuses on managing the whole organization to deliver quality to customers. a. Bureaucracy b. Theory Z c. Management-by-objective d. Total Quality Management e. Organization-customer relationship

d

. Which of the following is a function of management? a. Human resources b. Raw materials c. Efficiency d. Planning e. Effectiveness

c

. __________ has become the new imperative, despite the need for companies to control costs in today's economy. a. Technology b. Outsourcing c. Innovation d. Communication e. Delegation

d

90. Robert, a top-level manager at an advertising agency, spends a significant part of his work day identifying goals for future organizational performance and deciding how to use resources to attain these goals. This involves which management function? a. Controlling b. Leading c. Organizing d. Planning e. Delegating

e

A key finding in the Hawthorne studies was which of these? a. Stronger lighting increased productivity b. More money resulted in increased productivity c. Productivity declined in all experiments d. Higher temperatures reduced productivity e. Human relations increased productivity

b

A significant contribution of Chester Barnard was the concept of a. bureaucracy. b. the informal organization. c. total quality management. d. scientific management. e. traditional theory of authority.

e

A(n) ____ perspective provides a broader way of thinking, a way of searching for patterns and determining whether they recur across time periods. a. analytical b. futuristic c. systematic d. methodical e. historical

d

Amanda Rowley, President of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of a. bribery. b. organizing. c. technical skills. d. leading. e. controlling.

c

Elements of TQM include a. employee detachment. b. focus on profits. c. benchmarking. d. accidental improvement. e. all of these.

a

Frank Gilbreth felt that efficiency equated with ____. a. one best way to do work b. leadership flows from the top down c. procedures and policies d. scientific management e. bureaucracy

a

Georgia, an airline CEO, often looks for patterns of movement within the airline industry, focusing on the qualities of rhythm, flow, direction, shape, and networks of relationships. This type of activity, referred to as ________thinking, allows Georgia to see the structures that underlie complex situations within the industry and company. a. systems b. qualitative c. quantitative d. conceptual e. contingency

e

If a manager finds a severe decline in employee morale and direction, they may need to spend more time in the ____ role. a. negotiator b. resource allocator c. figurehead d. monitor e. leader

a

Mary Parker Follett contributed to which field? a. Humanistic approach b. Scientific management approach c. Total quality management approach d. Quantitative approach to management e. Systems approach to management

c

Mary Parker Follett thought of leadership as ____, rather than techniques. a. systems b. top managers c. people d. efficiencies e. floor managers

b

Max Weber felt selection of employees should be based on: a. education b. competence c. connections d. political skills e. efficient systems

e

Monitoring activities and making corrections are part of a. organizing. b. planning. c. leading. d. staffing. e. controlling.

b

Positions organized in a hierarchy of authority is an important characteristic of a. scientific management. b. bureaucratic organizations. c. quantitative management. d. the human relations movement. e. total quality management.

a

Problems within the finance industry in 2008 have been attributed to a breakdown in which managerial function? a. Controlling b. Leading c. Organizing d. Planning e. Delegating

b

Selecting goals and ways to attain them refers to a. controlling. b. planning. c. organizing. d. staffing. e. leading.

b

Strong anti-American sentiments in many parts of the world exemplify the effect of a. economic forces. b. political forces. c. demographic forces. d. technological forces. e. human relations forces.

a

Theory X and Theory Y was developed by: a. Douglas McGregor b. Henry Gantt c. Max Weber d. Mary Parker Follett e. Frank Gilbreth

e

Time and motion studies that resulted in drastic reduction in the time patients spent on the operating table were pioneered by: a. Edward Deming b. Henry Gantt c. Max Weber d. Mary Parker Follett e. Frank Gilbreth

d

Tool Techies, Inc. uses phone surveys of customers to gather information about service and quality. This is an example of the management function of a. planning. b. technical skills. c. organizing. d. controlling. e. conceptual skills.

c

Using influence to motivate employees describes which of these functions? a. Controlling b. Planning c. Leading d. Monitoring e. Organizing

d

When Terry Doyle of CommuniCom, Inc. created smaller, more independent maintenance units, he was performing the function of a. controlling. b. human relations skills. c. leading. d. organizing. e. resourcing.

d

When Troy measures his employees' performance and compares their performance against the goals he set for them, he is performing which of these functions? a. Staffing b. Leading c. Organizing d. Controlling e. Planning

a

When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of a. planning. b. organizing. c. leading. d. controlling. e. dreaming.

b

Who is considered the "first lady of management?" a. Mary Parker Follett b. Lillian Gilbreth c. Carly Fiorona d. Maxine Weber e. Anne Adams

b

Which of the following is a bar graph that measures planned and completed work along each stage of production by time elapsed? a. Time and Work chart b. Gantt chart c. Time and Motion chart d. Production and Delivery chart e. Gilbreth chart

e

Which of the following is not a function of management? a. Plan b. Control c. Organize d. Lead e. Performance

d

Which of the following uses the latest information technology to keep in close touch with customers and to collect and manage large amounts of customer data? a. Supply Chain Management b. Learning Organizations c. Scientific Management d. Customer Relationship Management e. The Humanistic Approach

a

Which of these can best describe organizing? a. Assigning responsibility for task accomplishment. b. Using influence to motivate employees. c. Monitoring activities and making corrections. d. Selecting goals and ways to attain them. e. None of these.

c

Which of these forces comprises unwritten, common rules and perceptions about relationships? a. Economic forces b. Political forces c. Social forces d. Legal forces e. Personal forces

c

Which of these forces pertain to the availability, production, and distribution of resources in a society? a. Social b. Political c. Economic d. Technological e. Legal

c

Which of these is NOT a part of an organization's general environment? a. Technological b. Economic c. Competitors d. Legal-political e. Sociocultural

a

Which of these is the use of influence to motivate employees to achieve organizational goals? a. Leading b. Controlling c. Organizing d. Planning e. Staffing

a

____ forces refer to those aspects of a culture that guide and influence relationships among people. a. Social b. Political c. Economic d. Technological e. Legal

b

____ is a part of an organization's internal environment. a. Its customers b. Its salespeople c. The consumer price index d. Its suppliers e. Its competitors

e

____ is considered the "father of scientific management." a. Frank B. Gilbreth b. Elton Mayo c. Henry Gantt d. Douglas McGregor e. Frederick W. Taylor

c

____ is the management function concerned with monitoring employees' activities, keeping the organization on track toward its goals, and making corrections as needed. a. Planning b. Resource allocation c. Controlling d. Organizing e. Efficiency

d

____ is the most current management perspective. a. Total quality management b. Contingency views c. Systems theory d. Open (collaborative) innovation e. Classical perspective

c

____ system draws resources from the external environment and releases goods and services back to it. a. Production b. Closed c. Open d. Information e. Management