CLP 1006 Chapter 12 & 14

Workers are concerned with both ___________ and ____________ in the workplace.

engagement; meaningfulness

What term is used to describe experts in information and communication technology?

Gold collar workers

Understanding coworkers' __________ _________ contributes to understanding the dynamics of the group itself.

group goals

One key to success is recognizing how your personality patterns both __________ and _____________ you.

help; hinder

Abraham Maslow developed a ____________________________ ti describe different types of motives in daily life.

hierarchy of needs

Expressions or sayings in a culture are called __________________.

idioms

Goals are usually divided into:

long and short term

What are the elements in overcoming problems in the workplace? Provide explanations.

*Polarization* Division into two sharply contrasting groups or sets of opinions or beliefs. *Conflict* *Substance Abuse* *Lack of Advancement* *Burnout* Is the result of constant and re-occuring emotional pressures in the workplace and/or at home. *Difficult People* *Sexual Harassment* Unwelcome sexual advance, requests for sexual favors, and other verbal or physical conduct of a sexual nature constitute sexual harassment when this conduct explicitly affects an individual's employment, unreasonably interferes with an individual's work performance, or creates an intimidating, hostile, or offensive work environment. *Discrimination* Race, color, religion, disability, age, national origin, sex, reprisal.

Maslow's Hierarchy of Needs

(level 1) Physiological Needs- air, water, and food (level 2) Safety and Security- shelter, locks and alarm systems (level 3) Relationships, Love and Affection- affiliations, belonging and social interaction (level 4) Self Esteem (level 5) Self Actualization- the good, the true, the beautiful

Leadership Styles

*1. Autocratic*: Style, the information flows from the leader to the group in a one-way directions. *2. Democratic*: Style, also called participative style, the leader embraces employee movement in decision-making and gathers opinions, information, suggestions and preferences from employees. *3. Laissez-faire*: Style of leadership places the power for decision making within the group

Compare and contrast downsizing, outsourcing, in-sourcing?

*Downsizing* Make a company or organization smaller by eliminating staff positions. *Outsourcing* refers to the source of the production being outside, might be outside the company, the city, the state, the nation or even the continent. For example when, we have all dialed a technical support number with a computer problem, and had the call answered by a representative residing in India and speaking with a British accent. (calling Alen aka tech support) *Insourcing* refers to workers in one country locally providing labor for companies owned outside of their country.

What are triggers to basic emotions, as presented in the textbook, and how do we manage negative triggers?

*Feeling*--*Behavioral response*--*Triggered by* Anger:--Discomfort, Withdrawal:--Verbal attack on self or other. Sadness:--Negative mood, Withdrawal:--Loss Anxiety:--Hyper, Agitated:--Anger, Hostility Power:--Cautious Optimism:--Sense of Responsibility Joy:--Smiling, Animated:--Good things for others or me

Compare and contrast intrinsic and extrinsic motivation.

*Intrinsic* motivation -Comes from within -Incites passion -Makes you feel good -Rewards you while you work ex. would include mastery, self-esteem, the joy from accomplishment, pleasure while doing the task, and intensive engagement in the work. *Extrinsic* motivation -From external world -Helps set goals -Heightens expectation -Rewards you outside of work, afterward ex. would include money, grades, candy, and praise.

Managers v. Leaders

*Managers* 1. Appointed to role 2. Formal authority 3. Efficiency 4. Systems 5. Controls 6. Policies 7. Structure 8. Look to bottom line 9. Reward and punish *Leaders* 1. Emerges from group 2. May have no formal authority 3. Effectiveness 4. Innovation 5. Creativity 6. Adaptability 7. Flexibility 8. Look to horizon 9. Inspire

Compare and contrast all generations of workers as presented in the textbook.

*Mature Workers Born Pre-1946* Value Most- Family Want from Job- Security Ideal Vacation- Trip to a town of ancestors (that's a weird thing to describe) *Baby Boomers Born 1946 - 1964* Value Most- Careers/money Want from Job- Advancement Ideal Vacation- Disneyland *Baby Busters/ Generation X Born After 1964* Value Most- Personal gratification Want from Job- Control own destiny Ideal Vacation- Deserted Caribbean island

What are the characteristics of self-actualization people?

-Being practical and realistic in problem solving -Accepting of themselves and other people -Being genuine, natural, and spontaneous -Having a need for privacy -Being independent, self-reliant -Having peak experiences, moments of exhilaration and ecstasy -Identifying with and respecting all humankind -Following strongly held values and ethics -Maintaining deep, close relationships with a small number of people -Demonstrating a broad, non-hostile sense of humor -Being innovative and creative -Being individualistic and resisting conformity -Appreciating the natural and social environment

What are the characteristics of effective leaders?

-Develop an appropriate level of self confidence (not too high or low) and convey this verbally and non-verbally -Practice strong ethics -Develop partnerships in order to share power and authority -Decentralize decision making -Build mutual trust and respect -Use team building, problem solving, and process analysis -View all tasks as cooperative undertakings -Set high but realistic expectations -Communicate these expectations clearly -Avoid finger pointing -Help group members reach goals and achieve satisfaction -Believe everyone has good ideas -Give frequent constructive feedback about performance -Manage a crisis effectively -Ask the right questions -Chase fear out of the workplace -Cooperate with organized labor -Recognize long term commitments

What are characteristics of positive institutions?

-Exhibiting transparency, authenticity, open -honesty. -Having, knowing, and achieving the mission. -Working constructively to deal with conflicts and adversity. -Performing in growth mode. -Modeling a positive role by the CEO -Considering the whole as greater than the sum and of the parts. -Empowering people to have greater decision latitude. -Having a strong sense of purpose that is shared across the organization. -Looking forward. -Emphasizing getting better. -Focusing on strengths-base approach. -Treating people as individuals with individual strengths.

What are performance reviews? Why are they important? When are they due?

-Is used in all kinds of organizations to make decisions about employees. These decisions could include getting a rise or promotion, identifying a need for training or development, or even being terminated. -Performance reviews are formal methods for giving you written feedback about how well you are doing in your job, identifying your strengths and weaknesses. -Usually given once a year to every 6 months

What are social and cultural conventions, give examples? Why are social and cultural conventions important?

-Recognize and respect the social and cultural conventions of others. Because of the diversity in the workplace it challenges us to learn more in this area. -Be sensitive to the use of idioms, expressions or sayings, it is important to understanding others. -Follow general rules of courtesy and custom. This is important to understand lest we unknowingly offend someone by behavior that could be constructed by rude.

What are the competencies in People Smart?

-Understanding People. -Expressing Yourself Clearly. -Asserting Your Needs. -Exchanging Feedback. -Influencing Others. -Resolving Conflict. -Being a Team Player. -Shifting Gears.

Bartleby has a strong desire to stay connected to other people and be in social settings. Bartleby is high in....

.....need for affiliation.

Being your own person, having and establishing limits, and being straightforward with your own wishes are all aspects of.....

....asserting your needs.

Part of "shifting gears" when showing "people smarts" is.....

....understanding differences in people.

Operating much as a detective might, the first step toward successfully "reading" others is to make......

...careful observations of their behaviors.

Nunzio is always striving to be at the top of whatever he does, to accomplish a lot , and to exhibit high levels of performance. Nunzio is high in..

...need for achievement.

Components of Transformation Leadership

1. Inspirational motivation 2. Intellectual stimulation 3. Individualized consideration

What are important elements in understanding others (coworkers)? What steps should we follow to understand others (coworkers)?

1. You should first understand your own feelings in order to understand others. 2. Identify patterns in others' behavior. 3. Observe and develop hunches about their behavior. 4. Test out your hypothesis about their behavior. 5. Use information about their behavior patterns to communicate.

It is estimated that well over 80% of the world's technological advances have occurred in the last __________ years.

100

What is flow?

>Fully engaged state of finding work exhilarating where performance is best and one is rising to challenges >Characterized by: -A sense of playfulness -A feeling of being in control -Concentration and highly focused attention -Mental enjoyment of activity for its own sake -A distorted sense of time -A match between the challenge at hand and one's skills.

What is a mentor and why are mentors important?

A mentor is senior or experienced employee who serves to assist a new employee through advising, role modeling, explaining normative behavior, introducing contacts, and generally being available to answer questions and give support. Many companies and organizations have formalized mentoring programs where a new employee is assigned a mentor to help him or her integrate into the workplace.

Stimulation from events in most workplace sets the stage for ______________.

A stress epidemic

Policies and procedures in a given workplace are usually contained in ______________.

An employee handbook

A __________________ asks how and when, whereas a ______________ asks what and why.

Manager; leader

What is the title of Chapter 14?

Applying Positive Psychology At Work

What is the common foundation upon which to build skills for self-management and for connecting effectively with other people in the workplace?

Awareness

Why is considering diversity in USA important?

Before the workplace was dominated by white males, today the diversity has increased enormously. This is important because we must be wiling to respect differences and to learn about and appreciate a broad array of perceptions and behaviors in the workplace.

________________ is the term used to describe physical, mental, and emotional reactions that reflect exhaustion.

Burnout

A passionate commitment to work for its own sake is a/an ___________________.

Calling

Sociologist Alvin Toffler pointed out many decades ago that change itself is

Changing

Participative leadership is also known as ___________ style of leadership.

Democratic

People born between approximately 1977 and 2000 are referred to as "Millennials," also known as __________.

Generation Y

A transformative leader is someone who ____________.

Has an unusual amount of influence on followers and can elevate them to higher levels of motivation and morality

_______________ have become the largest minority groups in the United States.

Hispanics

What is the first step in conflict resolution?

Identify the problem or conflict

Which of the following is one of the steps in the process of building a strength?

Identifying dominant themes of talent

One of the fastest growing occupations projected between 2013 and 2022 is __________________.

Industrial-organizational psychologists

What is the title of Chapter 12?

Knowing the Workplace

The __________ style of leadership places the power of decision making within the group.

Laissez-faire

_________________ means influencing people to think and/or act in a certain way.

Leadership

A senior employee who assists a new employee through advising, role modeling, and offering support is called a _______________.

Mentor

The fastest growing occupations will be those that require ______________.

More education and training

One of the largest growing categories of employment-those projected to have the largest increase in employment-from 2012 to 2022 is ___________.

Office and administration support

Outsourcing production or services specifically to another country is called _________.

Offshoring

When the source of production or a provided service resides outside of a parent company's city, state, or nation, it is called ____________.

Outsourcing

One way to deal with stress in the workplace is to _________________.

Pace yourself

Rudy checks his emails, holds office officers, and signs a daily stack of forms during his lunch break. Rudy appears not to be very good at _________ during his work day.

Pacing himself

A formal, written appraisal on an employee's work performance is called a

Performance evaluation

The first step in the performance appraisal process is _____________.

Performance standards for a given job are established by the organization

______________ can result in an "us versus them" mentality.

Polarization

The general guidelines or rules for governing activity in the workplace are called _________________.

Policies

Th "rules of the game" in a workplace are called ____________ and _____________.

Policies; procedures

Agnetha is told by her boss that the only way she'll ever get a promotion is of she agrees to have sex with him. This type of sexual harassment is called ______.

Quid pro quo

Paying attention to your natural body rhythms can allow you to _____________.

Schedule your most difficult tasks for your peak performance hours

What is the reason most people get fired from their job?

Research shows that the reason most people are fired from their jobs is because they lack the technical skills and knowledge to do their job, but because they cannot get along with other people, their bosses, co-workers, clients, customers, patients, students, whomever their position requires they serve.

What is the foundation of people smart competencies?

Self-awareness is an ongoing attention to one's internal states that can be at best a non-judgmental consciousness of feelings or at minimum recognition of what is happening emotionally rather than being immersed and lost in it.

One Strategy for pacing yourself at work is to ______________.

Shift between pleasant and unpleasant tasks

What are contingent workers?

Someone who works for an organization but is not considered a permanent employee.

Model for Conflict Resolution

Step 1: Acknowledge/identify the problem or conflict to yourself Step 2: Agree on a date and a procedure Step 3: Describe your problem and your needs Step 4: Seriously consider the other party's point of view Step 5: Explore possible solutions Step 6: Evaluate and negotiate Step 7: Enact the solution and follow-up

What is emotional intelligence?

The ability to perceive, understand, manage, and use emotions

What are policies and procedures and why are they important?

The policies describe the general guidelines or rules for governing activity; the procedures tied to them indicate how these guidelines are to be carried out in actual task activities.

Outsourcing and offshoring teach us that the workplace in the 21st century has become _____________.

The whole world

Ingo Larsen see his workers as people who dislike and who are basically lazy and irresponsible. What theory of leadership does Ingo endorse?

Theory X

Explain Gardner's theory.

There are different kinds of intelligences, he lists out 8 of them in total. Two of the types are interpersonal and intrapersonal.

Explain McClelland's theory?

There are three type of needs: power, affiliation and achievement

What is the difference between job, career and calling?

We do *jobs* to pay bills. Collecting a paycheck on a regular basis is the prime motivation for you to show up and do your job. A *career* is something into which you invest much more of yourself, requires more educational preparation, You have more of your identity tied up with your career. A *calling* is a passionate commitment to work for your own sake. People with a calling view work fulfilling in its own rights, without concern for money or advancement.

What are the differences and similarities between today's workers and workers from decades ago?

Well today anybody can work, no matter the race or gender. Decades ago mostly white men would have better jobs than black men, and woman didn't work at all if so very few.

Explain the elements in understanding yourself?

What do you want the outcome to be? What is your personality like? How can you get and use feedback? How can you keep a balance?

What is the group that has historically dominated the workforce in USA?

White males

Who should be in charge of you in the workplace?

You

Base of Maslow's Hierarchy of needs are ____________ ____________ needs. `

basic biologica

The inhibited offering of ideas and suggestions by all members of a group is called?

brainstorming

Bitsy works hard at her job each day because the harder she works, the more she gets paid, and she really likes getting paid. Bitsy seems to be motivated by ____________ factors.

extrinsic

The state in which people find their work exhilarating and they perform at their best has been described as ____________.

flow

According to Howard Gardner's theory of multiple intelligences, the ability to connect effectively with other people is called ________ ________.

interpersonal intelligence

If I am able to understand myself and appreciate my feelings, Howard Gardner would say this is ________________ intelligence.

intrapersonal

Taffi works hard at her job each day because she values the sense of accomplishment that results from a job well done. Taffi seems to be motivated by _______________ factors.

intrinsic

Two characteristics that are central to positive institutions are ___________________ and __________________.

meaning; recognition

Optimism tends to be related to _______________.

persistance

Characteristic patterns of behavior, including thoughts and emotions, are a definition of _______________.

personality

An important step toward personal effectiveness is being ___________________.

proactive

A person who realizes her or his potential and has peak experiences, is self-reliant, centered in values and ethics, and identifies with all human beings, is someone who is ______________________.

self-actualized

To determine direction and focus, it is helpful to _______ __________.

set goals

Something that sets you off, in either a positive or a negative way, is called a _______________.

trigger