CMCB Fire Officer 1
The first priority during pre-incident planning is
gathering owner information
A goal of an infectious disease control program should be to:
protect the health of its members
If a complaining citizen is irate, you must
remain calm and in control
Reducing risk of exposure requires
training and education
Each individual reporting to only one supervisor is
unity of command
When delegation job duties
you should also delegate responsibility and authority
Planning is?
The foundation of the management process
When a company officer does not take steps to mitigate a hostile work environment
The officer can be help liable
National Fire Protection Association
The organizations that publishes standards for the fire service
Clear text
Using everyday language
Exposure control plan
a written document outlining infectious control required employers by standard
A RIC crew must consist of a minimum of
2 trained and equipped personnel
1021 identifies how many levels of fire officer
4
Optimal span of control is
5
Personnel costs represent as much as ________% of the operating budget
90
Ethics
A system of values or standards of conduct that serve as a guide to decision making
Business Occupancy
Building with offices used for service type or professional transactions
Items that last longer than a year fall under shat budget
Capital
The budget that details the major purchases the department plans to make:
Capital
To improve success in delegation, you should
Give authority to match the level of responsibility
A policy is a:
Guide to decision making
The budget that provides details on reoccurring expenses
Operating budget
Unity of command, span of control, division of labor
Some of the basic principles of organization
Promotion to company officer will affect-
Team dynamics
________________ are responsible for ensuring safety of the unit
The company officer
span of control
The concept that an individual is limited in the number of subordinates that can be effectively supervised
The US agency that provides statistics of firefighter injuries
United States Fire Administration
feedback
a basic element of communication
procedure
a detailed plan of action
Division of Labor
a fire suppression group is based on the organizational principle of:
policy
a guide to decision making
Feedback is:
a method of verifying the message
Ethics
a system of conduct, principles and, morals
If an exit door is blocked, it should be corrected
before the inspection team leaves the premises
Division of labor
breaking down large jobs into smaller tasks
Diversity in the fire service is:
have a workforce that reflects the community it serves
Using the decision making process, after identifying the problem you should:
identify several solutions
When receiving citizen complaints, you should
identify the nature of the complaint
The first step in the planning process is to
identify/define the problem
Severe violations found during an inspection should be
immediately corrected
A ___________________ identifies incident priorities and objectives that dictate how how tactical operations must be conducted
incident action plan
For every emergency incident there must be an
incident action plan
Floor plans drawn during building surveys should
include a layout of individual floors
when using active listening, the company officer
is hearing what is being said
memorandum
is reserved for internal communication
US census
is where demographics information can be found
Customer service satisfaction focuses on:
meeting and exceeding expectations
When notified of an inspection violation the occupant should be:
notified in writing when a follow-up inspection will be made
controlling
one function of management
70%
percentagee of fire and emergency organizations that are volunteer
First step in the budget process
planning
The purpose of a clear and concise IAP is to:
predict a probable safe course of events for an incident
Building occupational and code requirements are reviewed in the ___________________ step of an inspection
preparation
Before beginning an inspection, you should
review previous inspections
Letters are effective communication tools when
reviewed for accuracy
The most import role of the company officer is
safety of personnel
Discipline
setting the limits for expected performance and enforcing them
a combination department is one where
some get paid and volunteer with no specific percentage requirements
The most common firefighter injury on the fire ground
sprains and strains
Who is ultimately responsible for fire department occupational safety and health
the Fire Chief
When delegating a task to a subordinate you have to ensure
the assigned firefighter is capable of doing the job
The company officer is
the first level supervisory rank
3-7
the generally accepted span of control
a message is:
the idea or term to be communicated
the sender is:
the individual who initiates the message
Title VII of the Civil Rights Act
the law the covers sexual harassment in the workplace
Communication is:
the process of exchanging information
what is an unsafe condition
wet or slippery floors
delegation
One of the ways productivity can be increased
Written formal communication should be
accurate and professional in appearance
policy; procedure
A ___________ is a guide to decision making; a ___________ is a detailed plan of action
__________________ is a senior member to a new recruit for the purpose of skills improvement and position advancement
A mentor
manager
An individual who accomplishes organizational objectives through the use of material and human resources
Data that describes the community and its population is:
Demographics
___________________ prevent duplication of effort
Division of labor
Listening is an _____________ process
active
A sexual harassment policy must
address unwelcome and unwanted sexual behavior
For division of labor to be effective:
all positions within the organization must be clearly defined
A safety program must include
an accident/injury record-keeping system
Standard operating procedures
are the basis for must company level training
The most important aspect of delivering a public service education program is to
focus on the needs of the audience
Interference
causes the message to be misunderstood
The [pathway of responsibility from the top of the organization to the bottom is
chain of command
During emergency incident the company officer must project
command presence
Who has the primary responsibility of accountability for all personnel at the scene?
company officer
Effective company officers handle conflict by
confronting the problem as soon as it arises
A good principle for effective writing is to:
consider the reader
____________________ are design to ensure that recommendation made from the inspection are followed
follow up inspections
when dealing with an unethical problem you should
define the problem
Unity of command
defines the one supervisor principle
When an officer recognizes that their span of control has exceeded they should
delegate assignments
A capital budget:
details major purchases
The first step in preparing a narrative report is to
determine the purpose of the report
Pre-incident plans are essential for
determining emergencies most likely to occur
delegating can:
develop firefighters by expanding their capabilities
setting the limits for expected performance and enforcing them is
discipline
When you disagree with a department policy you should:
discuss it with management in private
One of the first skill required of a company officer when dealing with the public is
effective listening
It is common for an inspection to begin at the
exterior
Producing a well written report requires:
facts not opinions
