COB 204 Chapter 2

Being a skilled and persuasive presenter is the most important characteristic for an effective collaborator. True False

False

Groupthink is a phenomenon where the desire for group cohesion leads to improved decision making. True False

False

________ decisions are those that support broad-scope, organizational issues. a. Managerial b. Strategic c. Unstructured d. Operational e. Technical

b. Strategic

Operational decisions are those that support ________. a. strategic competitive objectives b. operational, day-to-day activities c. optimum utilization of resources d. organizational issues e. allocation of tasks

b. operational, day-to-day activities

An organization uses a formula to compute the reorder quantity of an item in inventory. This is an example of a(n) ________ decision process. a. managerial b. structured c. strategic d. predictive e. unstructured

b. structured

A company's top managers meet to decide on a potential merger with one of its competitors. They discuss various aspects of the merger, such as business valuations and conducting due diligence. This is an example of ________ decision making. a. asynchronous b. unstructured c. operational d. relational e. structured

b. unstructured

Identify a primary purpose of collaboration. a. evaluating coworkers b. personal improvement c. making decisions d. eliminating individual tasks e. performing routine tasks

c. making decisions

Managerial decisions are decisions about ________. a. strategic decision making b. the creation of strategic goals c. the utilization of resources d. the day-to-day activities e. broad organizational issues

c. the utilization of resources

According to J. Richard Hackman, which of the following is a primary criterion for judging team success? a. ability to be dynamic b. experience in collaborating c. least amount of conflict d. successful outcome e. availability of external help

d. successful outcome

Collaboration is defined as a group of people ________. a. coming together to perform tasks that are different b. working without having to critically analyze each other's work c. reconciling differences in communication styles d. working together to achieve a common goal e. performing independent tasks that are important

d. working together to achieve a common goal

________ is defined as a group of people working together to achieve a common goal via a process of feedback and iteration. a. Assimilation b. Participation c. Cooperation d. Association e. Collaboration

e. Collaboration

________ decisions are the most structured and have very little need for collaboration. a. Managerial b. Technical c. Tactical d. Strategic e. Operational

e. Operational

Which of the following is a key difference between collaboration and cooperation? a. Unlike cooperation, collaboration occurs when a job has to be accomplished. b. Cooperation requires people to have a common goal, whereas collaboration occurs even without a common goal. c. Cooperation emphasizes iteration and feedback, and collaboration emphasizes consensus. d. People should work together to cooperate, whereas they need not work together to collaborate. e. Unlike cooperation, collaboration emphasizes iteration and feedback.

e. Unlike cooperation, collaboration emphasizes iteration and feedback.

Which of the following is the least important characteristic of an effective collaborator? a. being skillful at giving negative feedback b. showing the ability to receive critical feedback c. willing to put forward unpopular ideas d. willingness to enter difficult conversations e. having experience as a collaborator

e. having experience as a collaborator

The need for collaboration is greatest for ________ decisions. a. operational b. procedural c. managerial d. technical e. strategic

e. strategic