COM 315 - Exam 2

Sexual harassment A) may be initiated by men or women B) is unpleasant but not actually illegal C) was never noticed by women in the workplace before 1964 D) involves only overt sexual behavior

A) may be initiated by men or women

Which of the following should be included on an agenda? A) an extensive explanation of each item B) a list of future meeting dates C) relevant background information D) the CEO's recommendation for how to vote on each item

C) relevant background information

Reasons for using probes include all of the following EXCEPT A) seeking elaboration B) requesting clarification C) encouraging the interviewee to say more D) demonstrating authority

D) demonstrating authority

Which basic functions should be included in the opening phase of an interview? A) rapport, orientation, and motivation B) rapport, discussion, and follow-up C) motivation, orientation, and probes D) introduction, body, and conclusion

A) rapport, orientation, and motivation

What are the four parts of a standard agenda for a meeting held according to parliamentary procedure? A) old business, new business, motions, and a vote B) motion proposals, a vote, minutes, and new business C) a reading of the previous agenda, new business, task assignments, and motions D) a reading of the minutes, reports, unfinished business, and new business

C) a reading of the previous agenda, new business, task assignments, and motions

The fact that most job postings receive many more responses than the employers need means that A) human resources departments look carefully through all the applications for the most outstanding applicants B) being one of the first people to apply for a new posting is essential C) it is best for job-seekers to contact potential employers before they have an opening D) it is best to respond to as many postings as you can find in an as efficient manner as possible

C) it is best for job-seekers to contact potential employers before they have an opening

All of the following are true when you use presentation software with your speech EXCEPT A) the software can help you organize your speaking notes B) you can use features that emphasize your transitions from one point to the next C) you will not need to plan and practice your presentation because the software will do it for you D) you can create a variety of handouts to distribute to your audience

C) you will not need to plan and practice your presentation because the software will do it for you

Which of the following is NOT a recommended technique for effective listening? A) Avoid asking questions for clarification B) Turn off your cell phone ringer while you are interacting with others face-to-face C) Take notes to help you remember key points D) Attend to the sender's nonverbal cues

A) Avoid asking questions for clarification

An organization's climate is most likely to be shaped by the A) degree to which people feel valued B) level of compensation employees receive C) degree of human-relations training management has received D) number of messages sent and received

A) degree to which people feel valued

Corey has lived in New York City all his life. His new coworker, Danielle, recently immigrated to the United States from Mali. She speaks English with an accent. As a consequence of this, Corey assumes that she is not very intelligent and that she does not understand him very well when he speaks to her. Corey is demonstrating A) ethnocentrism B) egocentrism C) preoccupation D) poor multicommunication

A) ethnocentrism

Emilio is a member of a small research team that is working on developing a cure for Alzheimer's. Once a week, team members meet to share their most recent findings. These gatherings illustrate the ______ function of meetings A) information-sharing B) problem-solving C) decision-making D) ritual activity

A) information-sharing

Motivating the interviewee to participate should occur during the ___________ stage of the interview A) opening B) body C) review D) follow-up

A) opening

Wojciech wants to show a lay audience the amount of tungsten mined in China compared to the amount mined in other nations. To do this, Wojciech should use a A) pictogram B) pie chart C) graph D) numbered list

A) pictogram

When coach Corazon uses a cliché such as "Let's push the envelope," her players A) receive a vague idea that they should try harder B) know they should sharpen their jump shots C) know they should practice the pick and roll more D) receive a message that their rebounding needs improvement

A) receive a vague idea that they should try harder

Self-centered listeners A) receive low ratings for social attractiveness B) are usually well-liked C) readily learn valuable new information D) are more likely to be promoted

A) receive low ratings for social attractiveness

You should handle decisions without a meeting when A) there is only one correct answer to the question under consideration B) the task will require more time than any single person has available C) an agenda has been distributed ahead of time D) knowledge from several professions is needed

A) there is only one correct answer to the question under consideration

In which of the following scenarios would the people involved most likely keep a personal distance of around three feet? A) A manager giving a job interview to a candidate B) A woman describing her vacation to a friend C) A romantic couple walking in a park D) An actor giving a performance to an audience

B) A woman describing her vacation to a friend

According to your text, which of the following is NOT true about interviewing? A) At least one party has a predetermined reason for participating B) An interview is less structured than a typical conversation C) Conversation is directed toward a predetermined goal D) The interviewee typically does about 70 percent of the talking

B) An interview is less structured than a typical conversation

The accommodating approach to conflict management should be done for which of the following examples? A) Karen knows that her company and Gena Electronics could easily build a consensus in their upcoming deal B) Because of a shift in the marketplace, Nsedu realizes she is wrong about starting a new line of cosmetics C) Agata feels that starting a new production process is such a complex issue that she needs to get a short-term solution D) Because George is such a fierce competitor, Vihaan knows he must take an aggressive approach to negotiations with his company

B) Because of a shift in the marketplace, Nsedu realizes she is wrong about starting a new line of cosmetics

Which of the following statements about meetings is true? A) Information sharing is the primary function of a ritual activity B) Common types of meetings include information-sharing meetings, problem-solving meetings, and ritual activities C) Although efficient meetings indicate an organization's health, inefficient meetings are usually unrelated to a firm's culture D) Each meeting should have only one purpose: to ensure that it does not waste attendees' time

B) Common types of meetings include information-sharing meetings, problem-solving meetings, and ritual activities

Chetna's mind wanders when her supervisor is talking to her. She does not paraphrase or ask clarifying questions, and she does not attend to her supervisor's nonverbal cues. Which of the following assumptions would help Chetna improve her listening? A) Communication is the sender's responsibility B) Effective listening is an active process C) Talking has more advantages than listening D) Listening is a mindless activity

B) Effective listening is an active process

Which of the following is NOT a guideline mentioned in your text for ethical behavior during the interview process? A) The interviewer should make only those promises she is able to keep B) The interviewee should practice by doing as many interviews as possible, even if she isn't interested in the job C) The interviewer should treat the interviewee with respect D) The interviewee should not exaggerate her credentials

B) The interviewee should practice by doing as many interviews as possible, even if she isn't interested in the job

Which of the following discussion methods tends to result in unbalanced participation? A) nominal group technique B) a loosely structured informal meeting C) asking questions that draw out silent members D) having members take turns

B) a loosely structured informal meeting

Jessica plans to describe the new advances her company has made in the development of allergy medicine over the past 10 years. Which of the following visual aids would be most effective in demonstrating this change over time? A) photograph B) column chart C) list D) pictogram

B) column chart

Questions that are actually disguised forms of giving advice are called __________ questions A) sincere B) counterfeit C) unrealistic D) demanding

B) counterfeit

Monika pays especially close attention to the accuracy and consistency of people's messages. She tries to always consider the quality of a message before she decides if she believes it. Monika's primary listening style is ________ listening A) relational B) critical C) task-oriented D) analytical

B) critical

A specialized technical form of vocabulary that allows professionals to communicate about issues important to their field is referred to as A) ambiguous language B) jargon C) high-level language D) equivocal terms

B) jargon

All of the following are typical mistakes made by beginners who attempt to use presentation software EXCEPT A) substituting flash for substance B) making the graphics too simple C) creating presentations that are overly complex D) spending more time on design than on content

B) making the graphics too simple

Courtney continuously checks her email and texts responses while sitting in her biology lecture. Not surprisingly, she has trouble understanding many of the concepts she's supposed to be learning. Which type of barrier to effective listening does this represent? A) physiological barrier B) message overload C) ethnocentrism D) faulty assumption

B) message overload

Various forms of sexual harassment can exist in any work setting. If Tony expected sexual favors from Judith in return for a promotion to assistant coordinator of the sales division, which type of sexual harassment would be involved? A) sexual initiation B) quid pro quo C) work-environment hostility D) sexual suggestion

B) quid pro quo

The leading scientist for research on cancer stated, "I believe that with adequate funding we could have a cure for cancer within the next 10 years." If Heather were to read this sentence out loud during her speech to the medical research board, which of the following forms of verbal support would she be using? A) example B) quotation C) statistic D) story

B) quotation

When a meeting's scheduled ending arrives, the last thing you should do as the leader is A) summarize the meeting's accomplishments B) thank members for participating C) signal that time is almost up D) hand out meeting minutes

B) thank members for participating

One good reason to take an avoidant approach to conflict is A) to achieve a temporary solution on a complex issue B) to let others cool down temporarily before tackling the issue C) to promote working for harmony and stability D) to reach a fair solution in a short amount of time

B) to let others cool down temporarily before tackling the issue

Which of the following is NOT a recommended technique for effective listening? A) When the sender pauses, seek clarification by restating his or her ideas in your own words B) Be sure you understand the other person's ideas very well before you begin to evaluate them C) Give the speaker advice by asking leading questions such as, "Are you sure you have really tried every solution we talked about?" D) When you are listening, hold back from making a wealth of comments

C) Give the speaker advice by asking leading questions such as, "Are you sure you have really tried every solution we talked about?"

Which of the following does not describe consensus? A) It ranges from unanimous agreement to "Well, I can live with it." B) It occurs when members of a group support a collective decision C) It can and will occur in every productive group D) It means hammering agreements out of conflicting ideas

C) It can and will occur in every productive group

During his presentation, Tigran will describe how a video camera works. Which of the following visual aids would work best for his presentation? A) graphs B) pie charts C) a diagram D) a pictogram

C) a diagram

The impact of a presentation is greater if the information is presented A) verbally only B) visually only C) both visually and verbally D) visually for some information and verbally for other information

C) both visually and verbally

If you are speaking to a large audience, which of the following would likely be the most effective way to convey information during your presentation? A) poster boards B) handouts C) computer displays D) flip charts

C) computer displays

According to Jack Gibb's work on supportive and defensive communication, a supervisor who ____________ is promoting a disconfirming climate A) focuses on solving problems B) listens open-mindedly to opposing viewpoints C) doesn't show concern for the feelings of others D) treats her subordinates as if they were equals

C) doesn't show concern for the feelings of others

When a group uses the nominal group technique method A) ideas, along with their authors, are posted for all to see B) evaluation of ideas is conducted orally C) each member privately rank-orders the ideas that have been posted D) the final decision is made by majority rule

C) each member privately rank-orders the ideas that have been posted

John is the leader of a small work team that is responsible for developing new safety standards for a small construction company. The group has been having difficulty developing new standards because John's instructions have been extremely unclear. He has stated a general goal, but he has not given the group any specific directions. John could probably improve this group's ability to complete its task if he would _______________. A) use only lower-level abstractions when he gives directions to the group B) use more jargon from the construction field when he gives directions to the group C) use higher-level abstraction to present the overall goal, followed by lower-level abstractions when he explains exactly how to complete the task D) use terms that are more equivocal when he gives directions to the group

C) use higher-level abstraction to present the overall goal, followed by lower-level abstractions when he explains exactly how to complete the task

The text outlines a number of channels for dealing with sexual harassment. Which of the following is NOT mentioned as an option? A) Keep a detailed record of the harassment incidents B) Write a personal letter to the harasser, asking them to stop C) Ask a trusted friend to intervene D) Start telling your coworkers some nasty gossip about the offender

D) Start telling your coworkers some nasty gossip about the offender

When you are trying to summarize a large amount of information, yet make your meaning clear, you can often achieve maximum clarity by using A) highly specific language B) highly abstract language C) a large amount of nonverbal amplification D) an abstract overview followed by specific details

D) an abstract overview followed by specific details

During the opening phase of an interview, the interviewer should accomplish all of the following EXCEPT A) greet the interviewee B) explain the reason for the interview C) clarify ground rules D) ask a critical incident question

D) ask a critical incident question

Mr. Madaren asks, "How many years did you work for your previous employer?" Which type of question is Mr. Madaren using? A) critical incident B) indirect C) hypothetical D) factual

D) factual

During her presentation, Jana wants to convey complex information using various charts and lists. However, she wants to combine all this information into one visual. Which of the following would enable her to do this? A) pictogram B) multiple-column chart C) video D) infographic

D) infographic

Vivienne's interaction with others often includes assertive statements. Moreover, she frequently interrupts anyone who voices an opinion that is different than hers. According to the text, what communication style is Vivienne using? A) feminine B) neutral C) androgynous D) masculine

D) masculine

When offering praise, A) praise only with your own original comments; don't relay praise from others B) praise only with broad sweeping generalizations C) praise consistently, even if you have to stretch the truth to do so D) praise steps of progress, not just perfection

D) praise steps of progress, not just perfection

Manager Norris gave the following instructions to Jared: "I'd like you take on more responsibility. So far, you've only been dealing with minor tasks such as drawing up daily schedules and mailing out customer refunds. Starting with your shift on Tuesday, I'd like you to assist Kevin with brainstorming new means of customer outreach and with designing a sticky website for our PRNG program." Manager Norris's instructions include all of the following types of language EXCEPT A) low-level abstractions B) jargon C) high-level abstractions D) slang

D) slang

If you want to create an impression that you are powerful, you should A) attach tag questions such as "shouldn't we?" at the end of your statements B) use a lot of intensifiers, such as "that was such a good job," when you talk C) litter your speech with hesitations, such as "uh" and "um." D) use direct language that clearly says what you mean

D) use direct language that clearly says what you mean