COM Chapter 8: Listening - Receiving and Responding and Group Project Introduction

What is the term for attaching meaning to a message?

Understanding

A number of factors such as physiological disorders and background noise can diminish __________, the first stage of listening.

Hearing

A hot, stuffy room is an example of which barrier to listening?

Noise

Much of the advice people offer on listening is __________.

Overly simplistic

Pretending to listen while thinking about something else characterizes which type of listening?

Pseudolistening

Interpersonal listening is defined as the process of __________ and responding to others' messages.

Receiving

After listening carefully to your sister's account of how she was let go at work, you ask her how she feels. You are what kind of listener?

Relational

What stage of the listening process demonstrates its transactional nature?

Responding

Whereas hearing is a physiological process, attending is a psychological one that is part of the __________ stage of perception.

Selection

Your spouse is not interested in hearing how you feel when your boss belittles you at work. Instead, he suggests ways you can avoid such criticism. He is what kind of listener?

Task-oriented