Comm - 3050 ch. 5-8
true
Unlike verbal communication nonverbal communication is unethical
true
Unlike verbal communication nonverbal is unintentional
true
A common form of expressing feelings ineffectively is speaking in
Selective listening
A form of nonlistening is ______ which involves focusing only on particular parts of a message
true
A good first step in responding constructively to criticism is to seek more information
false
It is nearly impossible to tell is someone is pseudo-listening because they really give themselves away
paralanguage
Kandoor has a hard time pronouncing some english words, because his first language is so different from english. He is having problems with :
Message Complexity
Lawrence is having trouble listening efficiently in his advanced philosophy course. Unully he listens well in class, but his professor in this case is os full of info and he presents such complicated idea that lawrence has difficulty following and retaining the lectures. Lawrence is experiencing a listening obstacle known as :
false
Maintaining direct eye contact is a sign of respect and attentiveness around the world
true
Maintaining direct eye contact is a sign of respect and attentiveness around the world
Trust
what in interpersonal relationship involves in another person's reliability and emotionally relying on that person
environmental factors
studies on _______show that people spend more time eating less, and rate food highly in a fine dining situation.
committed
Chris says he loves but doesn't actually means it, chris feelings toward betsy indicates he loves her but isn't
true
Comm researchers report the evaluative comm evokes defensiveness
true
Comm researchers report the evaluative comm evokes defensiveness.
physical appearance.
Cosmetic surgery and eating disorders are associated with _________ one type of nonverbal behavior.
physical appearance
Cosmetic surgery and eating disorders are associated with ______one type of nonverbal behavior.
physical appearance
Cosmetic surgery and eating disorders are associated with ____one type of nonverbal behavior.
false
Cultural training does not influence which emotions we express and how we express them
true
Cultural training does not influence which emotions we express and how we express them
Noise
During a student speech, the campus landscapers begin mowing the lawn making the student presentation to hear. The audience is experiencing______one of several obstacles.
false
Effective listening is easy, relaxing and requires little effort on the part of the listener.
false
Emotional intelligence is the ability to listen supportively when people share their feelings
true
Emotional intelligence is the ability to listen when other people share their feelings-
true
Environmental factors such as architecture, room design and color scheme affect how we feel and act.
certainty
Ethnocentrism is one form of _____communication.
65- 93%
It is estimated that nonverbal communication accounts for what percentage of the meaning in interpersonal communication?
Selection
Giving priority to one dialectal and neglecting the other is known as:
importance chronemics in nonverbal communication
Having to wait to see a physician or attorney, even if you have an appointment, conveys the message that the physicians time is more valuable than yours,. This is an example of
claims superiority of the speaker
I really know a lot more about this than you do, so you should listen to me" :
false
IN this nearly impossible to tell someone is pseudo-listening because they really give themselves away.
artifacts
In brunos he has many bumper stickers and several souvenirs from all the round trips that he has made in that car. What are bruno personal items examples of?
true
In general men and women self disclose with equal frequency and depth
true
In some cultures, kisses on both cheeks are the standard mode of greeting and bidding goodbye to business contracts
fear of catastrophic expectations.
Morgan does not want to take chem, because he knows he will fail class even before taking the course. He believes that if he takes the course he won't make any friends in the class. He is suffering which fallacy? :
regulate interaction
Morgan is a teacher and wants to make sure her students respect one another. She has a rule that if a student wants to talk then the student must raise his hand before speaking. This tule helps to
Regulate Interaction
Morgan is a teacher and wants to make sure her students respect one another. She has a rule that is a student wants to talk, then the student must raise their hand before speaking: this rule helps
true
Most people feel defensive when others use neutral, rather than empathetic, communication with them
false
Most relationships are either fully confirming or fully disconfirming and few relationships fall in between
socially constructed
Most scholars think that most emotions are
rate
Paralanguage is a communicated through all of these except:
Hand gestures.
Paralanguage is communicated through all of these Except:
true
People with high status and power tend to touch others and invade space more than do people with less power or status
Paraphrasing
Randy say's, I am really bummed out about getting any job offers - his roomate responds sounds as if your feeling pretty low about the response so far. Lances communication is an example of:
honor one need and ignore the other.
Research indicates that in general the least effective and least satisfying response to the tension generated by relational dialectics is to:
false
Selective listening is effectiveness because we focus on the most important parts of a message.
proxemics
Six-year-old Timmy did not get a toy from the supermarket that he really wanted. He refused to sit with his mom or even hold her hand when he walks to the car. He is using____to indicate his anger.
counterfeit emotional language.
Stop bothering me" and "we should work as a team" are examples of
perceptual
The Perceptual view of emotions is also called appraisal theory:
false
The cognitive labeling view of emotions regards emotions as instinctual response to external stimuli
Carol Saani
The concept of emotional intelligence was first introduced by
false
The cost of poor listening in the workplace are minimal
Problem orientation
The counterpoint to control is
spontaneity
The counterpoint to strategy is :
false
The factors that shape our relationship are universal across the cultures of the world
false
The happies dating and married partners feel that they do not invest equally in their relationship compared to their partner
Surface acting
What involves controlling the outward expression of emotions?
using minimal encouragers.
What listening to her friend Bill, judy occasionally says "tell me more" judy is
false
When expressing emotions it is best to be as general as possible:
false
When we disagree with someone, we disconfirm him or her-
true
repetition , mnemonics and regrouping are all ways to help us remember what we hear
false
the cognitive labeling view of emotions regard as instinctual response to external stimuli.
defensive listening.
A form of non listening that involves perceiving attacks , criticism in communication that is not critical or mean sprinted is:
true
A person who controls outward expression of his or her feeling but does not control the inner feelings in deep acting
false
A person who controls outward expression of his or her feelings but does not control the inner feelings is engaging acting
false
A person who controls outward expression of his or her feelings but does not control the inner feelings is engaging in deep acting.
true
Management of what we feel inside ourselves called: Deep acting It is common to feel multiple emotions at the same time
Framing rules
Memorial day parades are patriotic, yet sad events is an example of a
false
Men are more likely than women to use nonverbal behaviors to express how they feel:
True
Monopolizing is detrimental to both the person who is being neglected and the person is dominating the conversation.
socially constructed
Most scholars think that most emotions are:
true
Nonverbal behaviors are generally more influenced than verbal communication in establishing the relationable level of meaning.
True
Nonverbal behaviors should be interpreted while keeping in mind individuals differences and context.
False
Nonverbal communication does not reflect cultural values.
true
Not surprisingly, people who ambushing tend to arouse defensiveness in others
false
The happiest dating and married partners feel that they do not invest equally in their relationship compared to their partner -
true
The interactive view of emotions rests on three key concepts: framing rules, Feeling rules, and emotion work:
recognizing another person exist
The most basic form of confirmation in interpersonal comm is
true
The only guidelines in listening for pleasure are to be mindful and control distractions
appraisal theory.
The perceptual view of emotions is called
haptics
The sense of touch is :
false
Factors that shape our relationship are universal across the cultures of the world.
true
Failing to acknowledge another person's feeling or thoughts disconfirms him or her
true
According to john gottman the magic radio for a happy relationship is to have at least 5 pleasant interactions for every 1 unpleasant -
Autonomy / connection
According to relationship counselors the most central and continuous tension in the majority of close relationships arise from which of the following directional tensions?
external event
According to the cognitive labeling view of emotions, what occurs first?
interpreted emotion
According to the perceptual view of emotions, what occurs right before the respons.?
going to ball games together
Achieving closeness through doing is best illustrated which of the following activists
true
Acouring to Goleman people who have high emotional intelligence are more likely with lower EQ to create satisfying relationships to be comfortable with themselves and to work efficiently with others
too much emotions work.
All the following are reasons why we may refrain from expressing emotions except
true
Before we can communicate emotions effectively, we must first id what we feel
false
Before we can communicate emotions, we must first id what we feel
false
Expressing feelings is always advisable -
false
Expressing feelings is always advisable-
true
External obstacles to listening include message overload message and noise
true
External obstacles to listening include message overload, message complexity and noise
true
We respond differently to the same phenomenon depending on the meaning we attribute to it
true
When nonverbal and verbal message contradict each other, people are more likely to believe the nonverbal message
true
When nonverbal and verbal messages contradict each other, people are more likely to believe the nonverbal message
We are more likely to communicate socially inappropriate when we are anonymous online.
Which statement about social media and expressing is correct?
ignore criticism
Which statement does not provide good advice for sustaining a confirmation climate?
Ignore criticisms
Which statement does not provide good advice for sustaining a confirming climate?
Use paraphrasing to show that you understand the other person feels.
Which statement provides good advice for listening supportively to someone who is sharing emotions?
Spontaneity
Which type of communication is confirming because it feels open honest and unpremeditated?
ambushing
Which type of non listening actually involves listening very carefully to a message? :
Selective listening
While visiting her parents on a break from school. Deena doesn't pay attention too much of what they say. She lets much of their communication just go in one ear and out the other without her ever listening. However when her mother mentions going shopping for new clothes. Deena to take back to school, deena listens attentively. This is an example of____ one form of non listening.
