COMM Final
If you want to impress your audience on your knowledge of hornet attacks in the past decade, use language that is highly sophisticated and scientific.
False
If you wish to promote the use of public transportation, you'll achieve more by helping with public service campaigns rather than with presenting speeches on the topic.
False
Speakers should generally avoid using operational definitions because people find them to be too simple and uninteresting.
False
The process of using the sense to acquire information about the surrounding environment is known as communication.
False
The situation in which communication occurs is irrelevant to its success or failure.
False
To gain and maintain the audience's attention, tell a fairly detailed narrative.
False
Using an analogy to link the unknown to the known is not an appropriate strategy for an informative speech.
False
You are going to teach an audience the most effective way to read. Your general goal would most likely show how things relate in space.
False
You are speaking in favor of medical marijuana to a group of people who are opposed to its development or use. A good strategy is to use the Monroe Motivated Sequence, where you shock them with an extreme position and then move back to a more moderate one.
False
You need not worry about narrowing your topic too much; better too narrow than too broad.
False
The three steps involved in listening include attending or selecting, scanning and choosing, and listening and remembering.
True
Verbal communication includes a number of rules including rules of place.
True
When looking for a definition of the term new media, you find this: "new technologies such as the internet and digital television." This definition could be viewed as information.
True
You may go through a series of interviews before you are offered a position or told that you are no longer being considered.
True
______is the most popular microblogging venue.
In an argument with another person you demonstrate your anger as you leave by kicking over a nearby chair. This form of nonverbal communication is referred to as
affect display
According to Chapter 7, when sixty minutes runs an exposé about the sloppiness of the organizations that determine your credit rating, that programming is and an example of
agenda-setting
The purpose of the ___ is to show the relationship between your experiences and the requirements of the job.
cover letter
Chapter 15 recommends all of the following for job seekers EXCEPT
finding an online résumé that is close enough to yours to use in job applications
A persuasive speech can do all of the following EXCEPT
force an audience to do something against their will
Which term below best describes the approach of an organization that has a very thick manual revealing pages of rules, regulations, requirements, prohibitions, and expectations?
formalization
The emotional tone or atmosphere members created within the group is called
group climate
You meet a young person who is unemployed and living with his parents. When he tries to explain his view of the U.S. economy, you find your mind wandering. This is an example of
how stereotypes can affect your ability to listen
Chapter 8 uses the term _____ to describe a feeling of psychological closeness among members of a group
immediacy
Establishing strategies for keeping a relationship together is called
maintenance
The leader of a small group says, "Emily, you have been very quiet but thoughtful about this issue. Can you tell us what you think?" The leader is fulfilling what function?
maintenance
Examples of the analytical function of language include all of the following EXCEPT
restating the issue in figurative language
Internships offer many benefits. Which of the following is NOT typically one of them?
A welcome source of income for struggling students
Chapter 5 lists bullying and cyberbullying as stages in relational deterioration.
False
Differences in perception rarely exist because perception is a physiological process.
False
Your mother gives you advice that you dismiss because you do not believe she has much experience with the topic. Your professor gives you the same advice and you listen carefully. The difference in your response to the message is due to your egocentrism.
False
According to Chapter 12, an audience evaluates your credibility as a speaker
In the opening seconds and minutes of your presentation
Chapter 11 mentions trustworthy sources for numbers and surveys. Which item below is NOT among those considered the most trustworthy?
The cable news outlets like MSNBC and Fox News
Which item below about speech organization is false?
The optimum number of main points in a five-minute speech is five
Which item below about speech organization is FALSE?
The optimum number of main points in a five-minute speech is five.
Some research indicates that people are more inclined to do something because their friends and neighbors do it- for example, inoculate their children- than because their physician tells them to. Which principle of persuasion does this illustrate?
The principle of social validation
Which item below would be an example of data triangulation?
The speaker used information from one source to verify information he found in another source.
Interpersonal communication has both content and a relationship dimension.
True
One suggestion from the book for improving your verbal communication is to use concrete language.
True
One way to organize your credentials on the résumé is to use them in chronological order.
True
Perception is both active and subjective
True
Suppose you know an older man who has a great sense of humor. If you generalize that all older men have great senses of humor, you might be making an error based on stereotyping.
True
The difference between status and stereotypes is that status is associated with someone you deem to be wise or important. Stereotypes are more likely to be associated with negative qualities of a group.
True
The parent who says "Finish your chores or you will not be allowed to go out for the rest of the month" is using coercion to get the chores done.
True
When you show similarities between something that is well known to your audience (such as the economic problems of college students) and something that is relatively unknown to them (the economic problems of the homeless) you are using comparison.
True
You are going to inform an audience about the most effective way to learn a new language. Your audience is composed of people who already know other languages and who have traveled internationally. You will probably need to spend some time creating information hunger.
True
You have had a big conflict with your partner just before class. After the class, you complain to everyone you meet that the class was a "total waste of time." This would be an example of perception due to present feelings.
True
You plan to explain how people can change the oil on their cars. One likely organizational plan for such a speech would be time-sequence.
True
Your friend is 9 inches taller than you and describes you to someone else as being very short. Your friend sees you this way because of her own physiological features.
True
Your mother's new husband, Al, does not want her to work. Al also controls the checkbook and discourages your mother from having any close friends. She appears to go along with this because she feels she needs a man in the house. The situation between them is codependency.
True
Chapter 15 makes a number of recommendations about the use of language in your résumé. Which of the following is NOT one of them?
Use informal language so you don't seem pretentious
According to Chapter 15, approximately how many people in the United States have earned a bachelor's degree?
A little less than 20
Which item below is a denotative meaning of a word?
A mouse is a four-legged mammal classified as a rodent.
Which of the following is a legitimate primary source?
A professor on campus discussing her study
What is a rhetorical question?
A question that expects no answer
What name does Chapter 14 give to a situation in which the audience likes you and your message less after the presentation than before?
Boomerang effect
____ is a distinctive pattern of learned traditions and customs that is transmitted among people and affects beliefs and behaviors of a group.
Culture
When the speaker says he knows a lot more about a subject than you do because he is older and wiser, the speaker is exhibiting which concept below?
Experiential superiority
Which item below is NOT an example given in Chapter 13 for how to involve your audience?
Get audience members to reveal something very personal
___ suggests that we are all actors in a play and that we have to consider both backstage and onstage issues.
Goffman
Which topic best illustrates the informative goal of demonstrating how things relate in space?
How to find Jamaica among the Caribbean islands
Which item below about cover letters is FALSE?
Human resources divisions, personnel departments, and selection committees rarely read cover letters because employers place their emphasis on performance in an interview.
What is the most significant DOWNSIDE of using social media?
Human resources professionals can use social networking sites to explore the personal lives of applicants
Which of the following revelations would be considered a self-disclosure?
I've never had a boyfriend before this
Which statement is an example of sexism in language?
It's okay to use man-linked words like freshman; everyone knows what you mean.
Which source is NOT regarded as part of the popular press?
Journal articles
Which item below shows an INCORRECTLY written reference for a personal interview cited in a speech or outline?
Mary Hanson. (2013, September 10), Personal Communication
Which sentence below best states a specific purpose?
My audience will be able to explain three ways the Affordable Health Care for America Act benefits college students
Which item below is a signpost?
My first pro-choice argument is...
Which of the following is a signpost?
Please look at this bar graph, which shows the increasing gap between the top 10% and the middle class.
In which countries listed below do people go to great lengths to avoid insulting another person?
South and Central America
Which of the following is NOT a demographic characteristic used in audience analysis?
What their attitudes are about gun ownership
In which instance below is listening the most important communication skill?
You have to train other salespeople to sell.
Using the term "friendly fire" to refer to an American solder killed by another America solder is to use
a euphemism
What is the purpose of a speech that invites audience members to do something they have not done before?
adoption
Chapter 11 says it will teach you how to synthesize information. The word synthesize means
bring together
According to terminology in Chapter 1, interpersonal, intercultural, organizational, and small-group are considered communication_______.
contexts
A presenter first discusses an event, problem, or issue and then explains the impact of the event, problem, or issue. Which patter of organization did this presenter follow?
cause-effect pattern
During the relational deterioration, the individuals start to set new limits on what they reveal to each other. Their exchanges tend to be shallow and rare. This stage is called
circumscribing
Often we hear only part of the story, but we fill in more details when we pass the story to others. This stage of perception is called
closure
The bully who uses his voice and physical strength to get you to do something is not using persuasion; instead, the bully is using
coercion
According to Chapter 11, free online software can help you create ______ on your computer, tablet, or smartphone.
concept map
An argument that follows the pattern of the one below is called a(n) _____ argument. All drunk drivers are dangerous Joann is a drunk driver Therefore, Joann is dangerous
deductive
Your roommate says, "What's the matter with you anyway?" and you become defensive. It would have been better if he had said, "You look sad today," a relational approach referred to as
description
What is the purpose of a speech that invites audience members to stop doing something they regularly do?
discontinuance
Proximity as a factor in human relationship refers to
distance
When you use acronyms and abbreviations in tweeting and texting, you are using an ancient rhetorical canon or principle called
elocutio
When a speaker tells you to listen carefully because her suggestions are likely to help you secure a better job, she is using
extrinsic motivation
Chronemics refers to
our relationship to time
An excellent strategy to increase accurate communication is to state in your own words what you think the other person meant, a strategy called
paraphrasing
In 2013, Oprah Winfrey, perhaps the world's richest African American woman, was visiting Switzerland. She entered a very high-end shop, where she asked to have a closer look a a purse that was in a closed cabinet. The shopkeeper said no and hinted that her customer could not afford that item. Winfrey said that she could, but the shopkeeper again refused. Winfrey left this store and publicized the incident. The store owner's inability to listen to Winfrey's request may be attributable to
personal bias
The distance at which we converse is called
personal distance
Proximity, a characteristic of perceptual organization, refers to the way one views
physical closeness
The study of space and distance for communicative purposes is known as
proxemics
Chapter 4 listen five characteristics of the self that can act as barriers to listening. They included all of the following EXCEPT
stereotypes
If you're hired by an organization that intentionally avoids placing employees in highly differentiated and specialized roles, you will highly see what it's like to work in a setting following a model of
strategic ambiguity
Instead of shouting "Stop" or blowing her whistle, a traffic control officer stops a line of cars by holding up her hand. That officer is using nonverbal communication called ___
substitution
According to Chapter 2, verbal communication is
the use of language to convey meaning
The ___ theory hypothesizes that people use social media to satisfy their own needs and desires.
uses and gratification
Which of the following is most deeply embedded in a person?
value
To say that self-disclosure tends to be reciprocal means
when you disclose something, the other person is likely to as well
Chapter 10 introduces six principles of outlining. Which of the following items conforms with one of those principles?
Children should have annual checkups with a physician.
What is another term for the probing stage of a relationship?
Experimentation stage
Which mode best provides the appearance of spontaneity?
Extemporaneous
According to Chapter 10, you write the rough draft of a presentation after you have completed the sentence outline.
False
Which item below would NOT be good advice for you as you prepare a résumé?
List every job you have had so employers do not see suspicious gaps.
A good friend tells you that she has to cancel an activity you were going to do together. If you are listening for her intent, you might ask why she has to cancel.
True
Concept maps can be useful in the information gathering process, just as they can be useful when you are attempting to find a topic on which to speak.
True
For a speech on road rage, you are contemplating using repetition to emphasize the importance of this problem. You decide, instead, to call for direct audience response-asking how many have been victims of someone else's road rage. This approach is likely to result in more comprehension than would repetition of statistics.
True
Four types of power were discussed in Chapter 8. They include reward power, punishment power, expert power, and legitimate power.
True
If you are going to deliver a persuasive speech on why schools could reduce the cost of a college education, you might use a problem-solution organization.
True
If you are interested in learning about the relative proportion of students in given majors in your college, you can get information from the registrar. These numbers are known as data.
True
If you need help doing research for your speech, reference librarians can be helpful because they are trained to find and evaluate information.
True
Imagine that one of your parents is seriously ill and that you are waiting to learn if his or her condition is fatal. You attend your classes, but you have great difficulty listening to the professors. Your inability to listen is due to mental distractions.
True
In a functional résumé, you organize your experience based on the roles you served-for example, your experience with finances and budget in a section, your leadership roles in another.
True
Which thesis statement below would best suit a persuasive presentation?
When this presentation is over, you will want to cut up your credit card to avoid further fees.
Interpersonal communication has both a relationship and a _____ dimension.
content
Because listeners daydream, speakers need to say a message in more than one way. Strategies include all of the following EXCEPT
implementation
An argument that requires an inferential leap is a(n) _____ argument.
inductive
In which stage of relational development does the most self-disclosure occur?
intensifying stage
What mode of delivery demands the most practiced but allows for eye contact, movement, and gestures?
memorized
What kind of figurative language was the teacher using when she said, "Imagine the universe as a large pizza in which just one of the pepperonis is our galaxy surrounded by many others?"
metaphor
The nervousness-reduction program called cognitive restructuring can more informally be called the
power of positive thinking
Showing too much certainty (a lack of openness to other solutions) can create defensiveness in others. In contrast, ___ can reduce that defensiveness
provisionalism
You thought your friend meant that he would meet you around 6:00 p.m. when he said "this evening," but actually he meant around 7:00 p.m. This misunderstanding relates to
the encoding and decoding of messages
The body of the presentation includes all of the following EXCEPT
the first indicators of the speaker's credibility.
