Comm Test 3

Three concerns within the question "What can you do for us?"

1) Are you qualified to do the job? 2) Are you motivated to do the job? 3) Will you fit the culture and get along with your colleagues?

Three keys to keeping a positive tone?

1) Ask questions and paraphrase to clarify understanding. 2) Enhance the value of members' comments 3) Pay attention to cultural factors

What are 4 possible interview formats?

1) Panel 2) Audition 3) Behavioral 4) Stress

What are the four ways to answer unlawful questions?

1) Answer without objection 2) Seek explanation 3) Redirection 4) Refusal

Keys for the Interviewee during the interview:

1) Anticipate key Questions. 2) Respond to the employer's needs and concerns. 3) Be Honest

Three keys of an Information-Gathering Interview:

1) Approach the interview as a Process. 2) Define interview Goals and Questions 3) Choose the Right Interviewee.

What are the three managerial styles?

1) Authoritarian - Using Power 2) Democratic - Invite members to participate - Best Results 3)Laissez-faire (Fr. Let it be, lit. let [them] do). Give up power and effectively make the group leaderless

Keys to Emphasizing the Positive:

1) Back up your answers with evidence. 2) Keep your answers brief. 3) Be Enthusiastic 4) Have your own questions answered.

Process to identifying and contacting the person that has the power to hire your before an openning exists:

1) Clean up your Online Identity. "Cybervetting" 2) Conduct Background Research 3) Contact Potential Employers 4) Prepare for possible Interview Formats. 5) Think Constructively 6) Dress Appropriately and Act professionally.

What are the responsibilities of the interviewer?

1) Control and Focus the Conversation. 2) Listen Actively 3) Use Secondary Questions to probe for Important Info.

The six steps to planning an interview

1) Define the goal. 2) Identify and Analyze the Other Party. 3) Prepare a List of Topics. 4) Choose the Best Interview Structure. 5) Consider the Possible Questions. 6) Arrange the setting.

What are the ethical obligations of the Interviewee?

1) Don't Misrepresent the Facts or Your Position 2) Don't Waste the Interviewer's Time

How to keep discussions on track?

1) Don't let the issue get over discussed 2) Keep reminding the group of the time constraint 3) When the topic has been discussed enough, summarize and then move on 4) Use a relevancy challenge - When someone tactfully asks how what is being talked about relates to the task at hand. 5) Promise to discuss good ideas later

What are the five key areas of employer interviewer questions?

1) Educational Background 2) Work Experience 3) Career Goals 4) Personal Traits 5) Knowledge of Organization and Job

Ways to improve participation at meetings:

1) Have members take turns. 2) Use Questions 3) Use the nominal group technique

The first few remarks in a meeting should cover what?

1) Identify the Goals of the meeting. 2) Provide Necessary Background Information. 3) Show how the team can help. 4) Preview the meeting 5) identify Time Constraints

What are the other Four types of Power?

1) Information Power - influence group based on info possessed. 2) Expert Power - group recognizes expertise. 3) Coercive Power - the power to punish 4) Connection Power

Three ways interviews are different then other conversations

1) Interviews are more structured. 2) Interviews have an element of control. 3) The amount of speaking by each party.

A planner should call a meeting when the answers to what questions are YES?

1) Is the job beyond the capacity of one person? 2) Are Individual's task interdependent? 3) Is there more then one decision or solution? 4) Are misunderstanding or reservations likely?

Purposes of the Post-Interview Follow Up

1) It demonstrates Common Courtesy. 2) It Reminds the Employer of You. 3) Gives you a chance to add to interview 4) Reminds the interviewer of promises made. 5) Correct any Misunderstandings

Unbalanced Communication causes what two problems?

1) It discourages people who don't get a chance to talk. 2) It prevents the group from considering potentially useful ideas.

Fred Fielder whether to emphasize task or relationship issues depends on three factors:

1) Leader-Member Relations 2) Task Structure 3) The Leader's Power

What can the interviewee do to help make the interview a success? 4 things

1) Listen actively, and give clear, detailed answers. 2) Answer the question that was asked. 3) Correct any Misunderstandings. 4) Cover your own agenda.

What are the ethical obligations of the Interviewer?

1) Make Only Promises You Are Willing and Able to Keep 2) Keep Confidences 3) Allow the Interviewee to Make Free Responses 4) Treat Every Interviewee with Respect

What are the three cardinal rules of brainstorming?

1) No criticism or evaluation allowed. 2) Quantity, not quality of ideas, is the goal. 3) New combinations of ideas are sought.

Three parts to an interview?

1) Opening to create rapport, orientation, and motivation. 2) Body to focus conversation with active listening and clear answers. 3) Closing to review, clarify, and conclude.

What are the four stages of group problem solving? and who created them?

1) Orientation Forming 2) Conflict Storming 3) Emergence Norming 4) Reinforcement Performing Audrey Fisher

What are the four specific types of questions?

1) Overhead - Directed at a group as a whole 2) Direct - Aimed at one person specifically 3) Reverse - When a member asks the leader a question 4) Relay - When the leader redirects a reverse question to the entire group(overhead)

What are the first three types of Power?

1) Position Power 2) Reward Power 3) Referent Power - refers to the influence one holds due to the way the members feel about them.

What are the four steps of a follow up to a meeting?

1) Prepare and distribute the minutes of the meeting. 2) Build an agenda for the next meeting. 3) Follow up on other members. 4) Take care of your own action items.

4 Parts of a standard meeting agenda under Parliamentary Procedure?

1) Reading of the Minutes. 2) Reports. 3) Unfinished Business 4) New Business

Seven Factors that promote Cohesiveness:

1) Shared or Compatible Goals. 2) Shared Norms or Values 3) Minimal feelings of threat among members 4) Member Interdependence 5) Competition from outside the team 6) Shared Team Experiences 7) Progress Towards Goals

Three parts to concluding a meeting:

1) Signal when time is almost up. 2) Summarize the meetings accomplishments and future actions. 3) Thank the group.

What are significant characteristics of Work Groups?

1) Size - 10 person groups usually better result, higher profit 2) Shared Purpose 3) Interaction Over Time 4) Interdependence 5) Identity

What are the three types of Interview Structures?

1) Structured 2) Unstructured 3) Moderately Structured

What are the three types of roles?

1) Task Roles 2) Relational Roles 3) Dysfunctional Roles

Aspects of the Career Research Interview

1) The Value of Personal Contacts. 2) Choosing Interviewees. 3) Connecting Prospective Interviewees. 4) Following Up.

Three Characteristics of an Interview

1) There are always two parties: Interviewer and Respondent. 2) Interviewing is always purposeful. 3) There is a focus on asking and answering QUESTIONS.

What are the three key approaches to understanding leadership?

1) Trait Approach 2) Style Approach 3) Contingency Approach

Characteristics of Groupthink:

1) Unwillingness to be critical 2) Illusions of Invulnerability. 3) Tendency to ignore negative information. 4) Pressure to Conform

Four Steps to Rehearsing an Interview

1) Use your pre-interview research to identify the nature of the job you are seeking 2) Draft a series of questions that explore the job description 3) Think about how you can answer each question with a Claim, and Evidence 4) Role-play the interview several times with the help of a friend. Be sure you include the orientation and conclusion phases of the interview and practice the questions you plan to ask the interviewer.

What are the factors in determining a decision making method?

1) What type of decision is being made? 2) How important is the decision? 3) How much time is available? 4) What are the personal relationships among members?

What are the three times when a meeting should be closed?

1) When the scheduled time has arrived, even if discussion is good. 2) When the group lacks resources to continue. 3) When the agenda has been covered.

What is a consensus?

A collective group decision, that every member is willing to support. Limit consensus decisions to important issues when the need for agreement is high and when the team can dedicate the time and effort necessary to reach agreement.

What is a minority decision?

A decision where a few members make a decision that impacts the entire group. Minority must have confidence of the group.

What is the life cycle theory? Who wrote it?

A leader's concern for tasks and relationships ought to vary. Hershey and Blanchard.

What is a structured interview?

A structured interview consists of a standardized list of questions that allow only a limited range of answers with no follow-up: "How many televisions do you own?"

What is groupthink? Who dubbed it?

An unwillingness, for the sake of harmony, to examine ideas critically. Irving Janis.

What was the Trait Approach?

Based on the idea that all leaders possess common traits. Experimentally Invalid.

What is EEOC and BFOQ?

Equal Employment Opportunity Commission Bona Fide Occupational Qualification

Leader Membership Exchange

Leadership is a collection of multiple relationships, each unique.

What is majority vote?

Needs only the support of MOST of the members. Works well for minor issues, but not for big issues bc it can leave a substantial minority unsatisfied.

Types of Probes

Repeat, Clarification, Elaboration, Paraphrase, and Silence.

What is the contingency approach?

The Best Leadership Style is Flexible. It changes on the situation.

What is the most important factor to landing a job?

The Employment Interview, its biggest factor? Communication Skills

What is the Reinforcement Phase?

The Last phase of group problem solving, also called performing. Members not only accept the decision, but actively endorse it.

What is the emergent phase?

The Third phase of group problem solving, also called norming. Occurs when members end their disagreements and solve the problem.

What is the reflective thinking sequence?

The best known problem solving approach, developed over 100 years ago by John Dewey 1) Define the problem 2) Analyze the problem 3) Set up Criteria for the solution 4) Generate possible solutions 5) Decide on a solution. 6) Implement the solution 7) Follow Up on the solution.

What is Authority Rule?

The designated leader makes the final decision. Hears input.

What is the orientation phase?

The first phase of group problem solving, also called "forming". Members are testing the waters. No member takes a strong stance.

What is a unstructured interview?

The interviewer has a goal and perhaps a few topical areas in mind but no list of questions. Allow considerable flexibility about the amount of time they take and the nature of the questioning. They permit the conversation to flow in whatever direction seems most productive.

What is a moderately structured interview?

The interviewer prepares a list of topics, anticipates their probable order, and designs major questions and possible follow-up probes. The planned questions ensure coverage of important areas, while allowing for examination of important but unforeseen topics. Moderately structured interviews are well suited for most situations because they provide measures of both control and spontaneity.

What is the style approach?

The leader chooses a style of communication that is most effective.

What is the conflict phase?

The second phase of group problem solving, also called storming. Members take a strong stance on the issue and defend their claim.

Details that need to be on an agenda:

Time, length, and location. Participants. Background Information. Items and Goals. Pre-Meeting Work.

What three questions should you ask when setting an agenda?

What is the objective of the meeting? What conversations are important for the people that will be there? What is the basic info?

What is an expert opinion?

When a single person has the knowledge or skill to make an informed decision.

What is the method of Residues?

a process of elimination in which potential candidates are gradually rejected for one reason or another until only one remains.

What is Parliamentary Procedure? And when should it be used?

a set of rules that governs the way groups conduct business and make decisions in meetings. 1) When a groups decision will be used by an external audience. 2) When haste may obscure critical thinking. 3) When emotions are likely to be strong.

Four things to do during an Orientation

a. Explain the reason for the interview b. Explain what information is needed and what and how it will be used c. Clarify any ground rules d. Mention the length of the interview

What are the four types of meetings?

a. Information-Sharing Meetings - Morning Briefings etc. b. Problem-Solving Meetings - most challenging c. Ritual Activities - Social Function d. Virtual Meetings - when info can be confusing.

Three steps to a proper interview closing:

a. Review and clarify interview results b. Establish future actions c. Conclude with pleasantries

What are norms?

informal, often unstated rules about what behavior is appropriate

8 common characteristics of effective teams:

o Clear and inspiring shared goals o Results-driven structure o Competent team members o Unified commitment o Collaborative climate o Standards of excellence o External support o Principled leadership

Types of Interview Questions

primary, secondary, closed, open, factual, opinion, direct, indirect, & critical incident

What is a risky shift?

the likelihood of a group to take positions that are more extreme than the members would choose on their own.