Communication

The nurse is collecting health data and avoids using closed-ended questions. Which are examples of closed-ended questions? Select All That Apply a. Are you ready to get out of bed? b. What sort of things do you do for fun? c. What plans do you have after you are discharged? d. Do you smoke cigarettes? e. Is there any chance you might be pregnant?

a. Are you ready to get out of bed? d. Do you smoke cigarettes? e. Is there any chance you might be pregnant?

A nurse tells a client that she will come back in 10 minutes to reassess the client's pain. When the nurse returns in 10 minutes, which aspect of the therapeutic relationship is the nurse developing? a. Empathy b. Sympathy c. Trust d. Closure

c. Trust

What is the process of exchanging information and generating and transmitting meanings between two or more people?

communication

Barriers to communication

-false reassurance -failure to perceive patient as human being -failure to listen -using cliches -offering personal opinion -offering sympathy -using leading questions -asking why -aggressive behavior

Two conversation skills that must be used at the right times!

humor and touch

A nurse is caring for a client with a diagnosis of metastatic lung cancer. The nurse finds the client sitting in a chair while staring out the window. The nurse conveys caring by saying: a. "Don't worry. You will be just fine in another day or two." b. "Cheer up. Tomorrow is another day." c. "Your doctor knows best." d. "Tell me what is on your mind."

d. "Tell me what is on your mind."

Try to use _______ ended questions and not ________ ended questions

open closed

A nurse is caring for a client with Amyotrophic Lateral Sclerosis (ALS). The client is having difficulty forming words and his tone is nasal. Which communication strategy is an effective one for this client? a. Engage the client in a lengthy discussion to strengthen his voice. b. Encourage the client to speak quickly while talking. c. Repeat what the client has said to verify the meaning. d. Nod continuously when the client is talking.

c. Repeat what the client has said to verify the meaning.

Nonverbal communication is AKA

visual-kinesthetic