Communication and Technology: Etiquette on the Web
"Justin- I cannot believe you said that to me. What a jerk. You know what!? Don't ever talk to me again. Seriously-we're finished. DROP DEAD." The person writing the email above should have _______________.
waited to be less emotional before responding
It is important to avoid using a person's title in an email to avoid offending him or her.
False
Things you write and post online are permanently removed once you delete them.
False
Why is it important to focus on others' needs when communicating online?
It is important to consider others needs so that your online communication is not harmful to others and to your relationships.
Why should you avoid typing in all capital letters?
It is interpreted as yelling.
"Justin- I cannot believe you said that to me. What a jerk. You know what!? Don't ever talk to me again. Seriously-we're finished. DROP DEAD." Rewrite this email to reflect netiquette guidelines.
"Justin- I'm very disappointed in you. How could you be so rude to me. Could you please explain your motives for saying such rude things?"
"Hey- I dropped an application off last week and was wondering if anyone had a chance to look over it yet. Get back to me, please." Rewrite this email to reflect netiquette guidelines.
Mr. Morris, I dropped an application off last week and was wondering if anyone had a chance to look over it yet. Thank you for your time. Sincerely, Katherine Nguyen
What is netiquette?
The rules and guidelines for effective Internet communication.
The rules and conventions governing correct or polite behavior and communication are called ______________.
etiquette
Whenever you communicate online, remember _______________.
everything you put online is available forever
Sending 10 pictures of your recent vacation, to everyone in your email address book is a violation of which guideline?
Avoid sending large attachments
Write a short paragraph explaining the principle of "don't say or do anything online that you wouldn't say or do face to face." Give at least 2 examples in your paragraph.
You shouldn't say or do anything online that you wouldn't say or do face to face. If you were to say someone was rude to you, but you didn't want them to know, what makes putting it online reasonable, without them being able to see it.
To Who it May Consern, I am writing to request more information about State Universities Freshmen WorkStudy Program. My address is: 123 Main Street, Columbia WA, 55500 Thank you, Stephan Smith What is the Internet communication problem in the email above?
both a and c
Online, it is easy to think of communication as "computer to ____________" rather than "_________ to ___________".
computer, person, person
When you send large attachments, you are not _____________.
considering the needs of others
"Guidelines for appropriate behavior"
etiquette
"Hey- I dropped an application off last week and was wondering if anyone had a chance to look over it yet. Get back to me, please." What is the Internet communication problem in the email above?
ignoring social conventions
Sending an email to customer support before looking through the site and reading the frequently asked questions is an example of not
doing your research
Which of the following is an example of common Internet communication problems?
poor grammar
In order to ensure your message is clear and easily understood you should ____________.
read your writing out loud