communication final exam
Among the five approaches to managing conflict is the surrender approach whereby you give up the conflict
false
Commitment is the first stage of relational development.
false
Ground is what you focus on the most; figure is the context in which you see the ground.
false
If you judge another culture by the belief systems of your own culture, you are engaging in cultural relativism.
false
In a symmetrical relationship, Helen might do the family budget because Harry hates math.
false
Listening is the process of receiving aural stimuli.
false
Our physical characteristics are unrelated to our perceptions.
false
Women listen in order to solve problems, and men listen to understand the other person's emotions.
false
Your ability to communicate is improved with a higher quantity of communication.
false
a person can play only one role in a particular discussion
false
a speaker who exhibits dynamism is one who shares the audience interest, attitudes, beliefs', and values
false
a vocalized pause is a positive feature of delivery because Americans dislike breaks and silence
false
if you're part of a group formed specifically to solve a problem, your are in an emergent group
false
in competent workplace communication, frustration and anger are representative examples of relationship maintenance
false
no matter who your audience is your credibility remains the same
false
which of following is not a type of interpersonal influence of power
pride
What dimension of communication has to do with emotions?
relational
engaging in small talk is a representation behavior illustrating which type of workplace communication competence
relationship maintenance
according to the definition of a small group in the book, which of the following would not be defined as a small group
six people working for the same company on various projects in different departments.
We use similarity to engage in the organization of stimuli.
true
William Schultz cited three basic interpersonal needs that we satisfy through others: the need for inclusion, the need for affection, and the need for control.
true
You should reveal to the audience any special qualifications you have as a source
true
audience members perception of a topic importance can influence how they perceive your credibility as a speaker
true
examples of narratives are effective ways to convey attention
true
if a group member wants to keep voting on an issue until his or her choice is selected, the member is performing a self-centered function
true
legal institutions such as the Supreme Court are organization with the goal of integration
true
one example of a formal role is when the treasurer of an organization pays the monthly bills
true
the statement " I think Xu's point is well made and we should look at it more closely" is an example of supporting statement
true
the type of organization pattern you choose should be based on the kind of information and argument you plan to present
true
your eye contact should be spread among many audience members
true
Perception checking is a skill that helps us
understand another person and his or her message more accurately.
the mode of delivery that is used most often in public speaking classrooms is the
extemporaneous speech
which of the following statements illustrate a task function statement
"Let's make a list of what we still need to do"
The word communication comes from the Latin communicare, which means
"to make common."
according to research citied in your textbook concerning group size, how many people should be in a small group increase to be a productive group?
1-2
Which of the following statements about active listening is FALSE?
Active listening and empathic listening are exactly the same thing
Which statement below is NOT an example of ethnocentrism?
American workers get higher pay for less work than most people in the world.
Which of the following activities does NOT occur in perception?
Exploration
A person who gets so involved in the particulars that she misses the main point is demonstrating an example of a
Factual distraction
Which of the following is the best example of an uncertainty-rejecting culture?
Japan
Which of the following is true about men's listening behaviors as compared to women's listening behaviors?
Men listen in order to take action and solve problems.
The idea that our past experiences lead us to see the world in a particular way that is difficult to change is called
Perceptual constancy
What is one strategy for appropriate self-disclosure in interpersonal relationships?
Reveal information to others as they reveal information to you.
To show you are interested in what a speaker is saying, you should try to sit or stand close to the speaker.
True
Which part of the listening process is responsible for interpreting and assigning meaning to stimuli?
Working Memory
Which of the following would be a good example of self-disclosure?
You tell the person that you meet that your parents were originally from Mississippi.
Which of the following is a reason people terminate relationships
aggressiveness
acme company has a mission statement that is open to interpretation. many stakeholders identify with it. Their mission statement is
ambiguous
According to the textbook, first impressions:
are based on comparisons to ourselves.
dropping the "g" on words like "goin comin, and leavin" is an example of which vocal aspect of delivery?
articulation
which of the following is not a research- based finding about source credibility
audience are mercifully slow in deciding a speakers status or source of credibility
which of the following is not a general interviewing strategy
be prepared to discuss salary at your interview
When you paraphrase the speaker's message and intent, ask questions, or invite corrections, you are
checking your understanding or perception of the speaker
If I notice that Heng and Yolanda are often together and I "fill in" my inference that they are now lovers, then I am illustrating the concept of perception called:
closure
establishing a shared future trajectory- showing that we can all do something together for the betterment of others- is a way of establishing which dimension of source credibility
common ground
A complementary relationship is one in which the two people mutually reinforce each other with compliments.
false
Telling sexist jokes in workplace is a form of quid pro quo harassment
false
The linear model is the most accurate model of human communication.
false
The so-called sleeper effect means that your speech suffer from "mid-speech sag" and therefore invites your audience to doze
false
When paraphrasing the speaker's message to check your understanding of it, you should avoid "I statements."
false
Relationships in which the two people are not romantically involved but have a sexual relationship are called
friends with benefits
within-group diversity id influenced by observable characteristics and
implicit characteristics
If you obtained information for your speech from several websites and failed to cite how much information came from those sources, you are engaging in
incremental plagiarism
which of the following is not a criterion sources of information
is the supporting material personal
In which stage of how friends develop do people think of themselves as friends and begin to establish their own private ways of interacting?
nascent friendship
When you do not listen well because you are daydreaming, it is because of
noise
Which association is NOT part of the textbook definition of interpersonal relationships?
one between two or more people who exhibit affection toward each other
which of the following is an example of a purpose/ thesis for an inspirational/ motivation speech
our goal tonight is to honor the sacrifice made by students serving in the armed forces
A school is what type of organization?
pattern maintenance
Disclosure generally increases as relational intimacy increases.
true
Encoding is assigning meaning to an idea or thought.
true
Enunciation is the pronunciation and articulation of words in your speech
true
Non-dominant cultures includes women, the unemployed, and the elderly, among other groups of people.
true
which of the following is not a principle of outlining as described in this chapter on organization
the outline should contain a mixture of sentence, phrases, and words
Which of the following is NOT an example of digitally mediated communication?
Netflix
Which testimonial evidence best meets the criteria for evaluating such evidence?
a cafeteria worker, a student, testifies about conditions in the cafeteria kitchen
Raymond and Terry have a strong relationship and share many things with each other. At times, however, Raymond feels that Terry wants to know what he is doing at all times. Which dialectical tension is Raymond most likely experiencing?
expression and privacy
when you organize your experience by type, which type of resume are you using
functional
a speech on the qualities that make a fine athlete in the sport of soccer is likely to be using which pattern of organization
topical-sequence pattern
A person who believes that his or her culture is superior to all other groups or cultures is engaging in ethnocentrism.
true
If we use immediacy in workplace communication we intend to create perceptions of psychological closeness with others
true
Impression management is sharing personal details in order to present an idealized self.
true
In order to send a message, you must encode it.
true
In the Johari window, the hidden area includes information that you know but others do not know.
true
Information in short-term memory is, on average, limited to about 20 seconds in duration.
true
Initially in a relationship we are more interested in a person's attractiveness, but later we are more interested in their empathy, care, and concern.
true
Smartphones are responsible for the occurrence of technological convergence.
true
The process of perception includes selection, organization, and interpretation.
true
What is code sensitivity?
using words and nonverbal communication that are easy for the interpreter to understand
According to the book, which areas of your life can be improved by the study of communications?
your career, relationship, and self-image