communication final exam

Among the five approaches to managing conflict is the surrender approach whereby you give up the conflict

false

Commitment is the first stage of relational development.

false

Ground is what you focus on the most; figure is the context in which you see the ground.

false

If you judge another culture by the belief systems of your own culture, you are engaging in cultural relativism.

false

In a symmetrical relationship, Helen might do the family budget because Harry hates math.

false

Listening is the process of receiving aural stimuli.

false

Our physical characteristics are unrelated to our perceptions.

false

Women listen in order to solve problems, and men listen to understand the other person's emotions.

false

Your ability to communicate is improved with a higher quantity of communication.

false

a person can play only one role in a particular discussion

false

a speaker who exhibits dynamism is one who shares the audience interest, attitudes, beliefs', and values

false

a vocalized pause is a positive feature of delivery because Americans dislike breaks and silence

false

if you're part of a group formed specifically to solve a problem, your are in an emergent group

false

in competent workplace communication, frustration and anger are representative examples of relationship maintenance

false

no matter who your audience is your credibility remains the same

false

which of following is not a type of interpersonal influence of power

pride

What dimension of communication has to do with emotions?

relational

engaging in small talk is a representation behavior illustrating which type of workplace communication competence

relationship maintenance

according to the definition of a small group in the book, which of the following would not be defined as a small group

six people working for the same company on various projects in different departments.

We use similarity to engage in the organization of stimuli.

true

William Schultz cited three basic interpersonal needs that we satisfy through others: the need for inclusion, the need for affection, and the need for control.

true

You should reveal to the audience any special qualifications you have as a source

true

audience members perception of a topic importance can influence how they perceive your credibility as a speaker

true

examples of narratives are effective ways to convey attention

true

if a group member wants to keep voting on an issue until his or her choice is selected, the member is performing a self-centered function

true

legal institutions such as the Supreme Court are organization with the goal of integration

true

one example of a formal role is when the treasurer of an organization pays the monthly bills

true

the statement " I think Xu's point is well made and we should look at it more closely" is an example of supporting statement

true

the type of organization pattern you choose should be based on the kind of information and argument you plan to present

true

your eye contact should be spread among many audience members

true

Perception checking is a skill that helps us

understand another person and his or her message more accurately.

the mode of delivery that is used most often in public speaking classrooms is the

extemporaneous speech

which of the following statements illustrate a task function statement

"Let's make a list of what we still need to do"

The word communication comes from the Latin communicare, which means

"to make common."

according to research citied in your textbook concerning group size, how many people should be in a small group increase to be a productive group?

1-2

Which of the following statements about active listening is FALSE?

Active listening and empathic listening are exactly the same thing

Which statement below is NOT an example of ethnocentrism?

American workers get higher pay for less work than most people in the world.

Which of the following activities does NOT occur in perception?

Exploration

A person who gets so involved in the particulars that she misses the main point is demonstrating an example of a

Factual distraction

Which of the following is the best example of an uncertainty-rejecting culture?

Japan

Which of the following is true about men's listening behaviors as compared to women's listening behaviors?

Men listen in order to take action and solve problems.

The idea that our past experiences lead us to see the world in a particular way that is difficult to change is called

Perceptual constancy

What is one strategy for appropriate self-disclosure in interpersonal relationships?

Reveal information to others as they reveal information to you.

To show you are interested in what a speaker is saying, you should try to sit or stand close to the speaker.

True

Which part of the listening process is responsible for interpreting and assigning meaning to stimuli?

Working Memory

Which of the following would be a good example of self-disclosure?

You tell the person that you meet that your parents were originally from Mississippi.

Which of the following is a reason people terminate relationships

aggressiveness

acme company has a mission statement that is open to interpretation. many stakeholders identify with it. Their mission statement is

ambiguous

According to the textbook, first impressions:

are based on comparisons to ourselves.

dropping the "g" on words like "goin comin, and leavin" is an example of which vocal aspect of delivery?

articulation

which of the following is not a research- based finding about source credibility

audience are mercifully slow in deciding a speakers status or source of credibility

which of the following is not a general interviewing strategy

be prepared to discuss salary at your interview

When you paraphrase the speaker's message and intent, ask questions, or invite corrections, you are

checking your understanding or perception of the speaker

If I notice that Heng and Yolanda are often together and I "fill in" my inference that they are now lovers, then I am illustrating the concept of perception called:

closure

establishing a shared future trajectory- showing that we can all do something together for the betterment of others- is a way of establishing which dimension of source credibility

common ground

A complementary relationship is one in which the two people mutually reinforce each other with compliments.

false

Telling sexist jokes in workplace is a form of quid pro quo harassment

false

The linear model is the most accurate model of human communication.

false

The so-called sleeper effect means that your speech suffer from "mid-speech sag" and therefore invites your audience to doze

false

When paraphrasing the speaker's message to check your understanding of it, you should avoid "I statements."

false

Relationships in which the two people are not romantically involved but have a sexual relationship are called

friends with benefits

within-group diversity id influenced by observable characteristics and

implicit characteristics

If you obtained information for your speech from several websites and failed to cite how much information came from those sources, you are engaging in

incremental plagiarism

which of the following is not a criterion sources of information

is the supporting material personal

In which stage of how friends develop do people think of themselves as friends and begin to establish their own private ways of interacting?

nascent friendship

When you do not listen well because you are daydreaming, it is because of

noise

Which association is NOT part of the textbook definition of interpersonal relationships?

one between two or more people who exhibit affection toward each other

which of the following is an example of a purpose/ thesis for an inspirational/ motivation speech

our goal tonight is to honor the sacrifice made by students serving in the armed forces

A school is what type of organization?

pattern maintenance

Disclosure generally increases as relational intimacy increases.

true

Encoding is assigning meaning to an idea or thought.

true

Enunciation is the pronunciation and articulation of words in your speech

true

Non-dominant cultures includes women, the unemployed, and the elderly, among other groups of people.

true

which of the following is not a principle of outlining as described in this chapter on organization

the outline should contain a mixture of sentence, phrases, and words

Which of the following is NOT an example of digitally mediated communication?

Netflix

Which testimonial evidence best meets the criteria for evaluating such evidence?

a cafeteria worker, a student, testifies about conditions in the cafeteria kitchen

Raymond and Terry have a strong relationship and share many things with each other. At times, however, Raymond feels that Terry wants to know what he is doing at all times. Which dialectical tension is Raymond most likely experiencing?

expression and privacy

when you organize your experience by type, which type of resume are you using

functional

a speech on the qualities that make a fine athlete in the sport of soccer is likely to be using which pattern of organization

topical-sequence pattern

A person who believes that his or her culture is superior to all other groups or cultures is engaging in ethnocentrism.

true

If we use immediacy in workplace communication we intend to create perceptions of psychological closeness with others

true

Impression management is sharing personal details in order to present an idealized self.

true

In order to send a message, you must encode it.

true

In the Johari window, the hidden area includes information that you know but others do not know.

true

Information in short-term memory is, on average, limited to about 20 seconds in duration.

true

Initially in a relationship we are more interested in a person's attractiveness, but later we are more interested in their empathy, care, and concern.

true

Smartphones are responsible for the occurrence of technological convergence.

true

The process of perception includes selection, organization, and interpretation.

true

What is code sensitivity?

using words and nonverbal communication that are easy for the interpreter to understand

According to the book, which areas of your life can be improved by the study of communications?

your career, relationship, and self-image