communication in organization final

The head of a department is asked by the top management to undertake a process of identifying the strengths and weaknesses of the organization. She also has to record the threats and opportunities that exist in the organizational environment. Furthermore, she is tasked with coming up with a strategy to increase the number of opportunities for the organization and then effectively implement that strategy. Which methodology best suits this individual's needs? (environmental scanning, SWOT process, communication tactics, crisis management)

SWOT process

The senior managers at Plartanium, Inc. believe that their workers like their jobs and consider work to be as natural as play. In addition, the managers thinks that they employees are highly ambitious and prefer self-direction. Which school of organizational thought best describes the assumptions made by the senior managers at Plartanium, Inc.? (hawthorne effect, theory Y, theory X, participative management)

Theory Y

Who believed that individuals focus attention on needs that are not met and are inspired to pursue gratification of those needs? (abraham maslow, frederick herzberg, gerald salancik, b.f. skinner)

abraham maslow

Emily was recently promoted to manager of her department, but most of the employees were not happy with the selection. They decided to talk to top management about its decisions. During the discussion, they suggested conducting a poll to find out whether Emily was fit for the position. (information deficit, active resistance, complacency, uncertainty)

active resistance

Glash Inc. recently hired Amar. His friend, who worked at Glash as an HR manager, informed him about the company's dress code. Hence, Amar went shopping so he could dress accordingly on his first day at work. In this scenario, Amar was in which phase of socialization? (encounter, metamorphosis, assimilatory, anticipatory)

anticipatory

Which process discourages the negative culture of problem fixing? (purchase model, appreciative inquiry, process model, stakeholder theory)

appreciative inquiry

Which term best describes an individuals' fear or anxiety associated with either real or anticipated communication with others? communication... (network, competency, behavior, apprehension)

apprehension

Which types of leaders pay less heed to employee needs? (democratic, laissez-faire, autocratic, impoverished)

autocratic

_______ is a trait that compels individuals not to perceive conflict as a solution despite having genuine concern for objectives and relationships. (avoidance, accommodation, compromise, competition)

avoidance

The policed called sketch artists to make sketches of the robbers from eyewitness descriptions. To avoid multiple sketching and to save time, it was important that the artists understand correctly what the eyewitnesses were saying. In such situations, it is important that these description sessions use a(n) ____ medium (asynchronous, rich, technically competent, brainstorming)

brainstorming

The process through which individuals and groups generate alternatives and evaluate those alternatives in light of the identified situations is called (brainstorming, decision making, fact finding, problem solving)

brainstorming

Even though the new adhesive bandage that Banitt Inc. launched had several advantages over its competitors, market researches found that people still picked the leading market bandage brand. Basically, Banitt was viewed as just another bandage by consumers. Which strategic communication practice should this company undertake in this situation? (advertising, crisis management, issues management, branding)

branding

What is the process of developing a product's identity that sets it apart from its competing products? (marketing, branding, promoting, advertising)

branding

An organization that has no hierarchies but self-sufficient autonomous business units that interact with each other to produce a more competent organization is called a _______ organization (consulting, team-based, networked, cellular)

cellular

Marco believes firmly in having a a hierarchical structure of authority in his company. Furthermore, he wants the grading of authority to be established as per task specialization and to be representative of the division of labor necessary for the appropriate tasks. According to Weber, this grading of authority is also called (chain of command, scalar chain, gang plank, espirit de corps)

chain of command

Which types of communication involves processing new ideas and information as well as altering existing procedures and processes? (relationship, message, organization, change)

change

The medium through which message is transmitted is called (noise, field of experience, competence, channel)

channel

The management of Sovereign Technologies conducts regular training programs and workshops to upgrade the skills and abilities of their employees. They never considered getting employee feedback on the usefulness of the programs, however. What kind of communication system does the management follow? (closed, open, encountered, deconstructed)

closed

Clinton, an employee of Xaverian Technologies, prefers to be a in a job that demands less interaction with others due to his inferiority complex. He maintains a low profile at work. He does not demonstrate his skills and abilities even though he posses superior qualifications and abilities. What kind of characteristic does Clinton possess? (peer relationship, supervisor employee relationships, communication apprehension, cultural intelligence)

communication apprehension

Despite knowing that participating in the group activity was important, Anna did not join in. Emily, however, did take an active part. This difference in perception between the women of what do in a group situation is an example of (desire for clarity, communication competency, shared realities, source and receiver)

communication competency

Industrial Co. is an ideal organization. All the employees always interact with each other, whenever required. This minimizes the prevalence of any underlying conflict and maximizes the company's effectiveness. This is an example of: (communication competency, communication context, constitutive context, constitutive process, organizational excellence)

communication competency

The organizational barrier where individuals and groups like the way things are and do not appreciate the value that change might bring is called. (trust, silence, uncertainty, complacency)

complacency

If an organization's productivity is declining consistently and its current employees are not equipped to identify the root cause behind the productivity decline, a person of which career choice may need what to be hired?

consulting

Because the fire was proving huge and difficult to put out quickly, fire fighters were cutting down a section of trees at the edge of the forest so that the fire did not get further fuel to burn and spread. Which stage was the crisis in? (detection, prevention, recovery, containment)

containment

Annie is a wonderful team leader who is admired by her team members. Instead of insisting that the team exhibit excellence during a project, she motivates them and provides support for them to create an interpersonal relationship bond with another. What kind of management does this scenario describe? (middle of the road, task, impoverished, country club)

country club

Although very shy, Karim is extremely talented. Whenever his team discusses an issue, despite having good solutions, Karim keeps quiet and avoids conflict. His manager realizes this and assures Karim that his ideas will be accepted in a positive manner. (monitor personal behavior, set a meeting to work on conflicts, monitor other's behavior, create a supportive and ethical environment)

create a supportive and ethical environment

After the tornado resulted in several destroyed buildings and missing people, the governor announced relief packages for the victims and helpline numbers to locate missing individuals. What can the governor's communication be called? (risk, crisis, issue, internal)

crisis

What is the communication responses of an organization to tackle an emergency situation known as what type of communication? (crisis, risk, internal, external)

crisis

Which process depends on individuals and groups choosing from among known alternatives after they have been generated and evaluated (problem solving, decision making, fact finding, brainstorming)

decision making

_____ is taking what we see and hear from others and deciding how to interpret or understand it. (manipulation, encoding, human communication process, decoding)

decoding

Jim is a wonderful team leader. When he is out of the office, he expects his team to make their own decisions and provides assistance only when they ask. What kind of leader is he? (impoverished, autocratic, democratic, laissez-faire)

democratic

Which statement explains instrumental values? It refers to.... (the importance placed on structured or unstructured environments, desirable behaviors that relate to and influence terminals values, concern for "end states of existence" the similarity between individual and organizational values)

desirable behaviors that relate to and influence terminals values

Which powerful organizational group reviews the performances of other groups in an organization? (direction, focus, task force, social support)

direction

The organizational conflict that segregates employees based on personal attributes is called (sexual harassment, superiority, whistle-blowing, discrimination)

discrimination

In the _____ model, the specialist examines the symptoms of organizational problems and prescribes appropriate solutions (appreciation, doctor patient, purchase, process)

doctor patient

If an organization gathered the needs and requirements of emerging markets and, based on that, executed new strategies and derived the best results in a way of meeting the market needs, the organization followed a(n) ______ communication system. (open, deconstructed, encountered, closed

encountered

What is the process of garnering information about an organization's environment, which is instrumental in deciding the organization's future courses of actions? (SWOT process, communication strategy, environmental scanning, communication tactics)

environment scannning

If an individual has been offered a job with responsibilities for community relations, telecommunications systems, and public relations contacts for specific individuals within the corporation, what career choice has the person made? (information management, internal communications, external communications, human services)

external communications

Despite being the project manager, Alice did not involve herself much in the project. Whenever she heard about a problem, she would quickly make a decision about the solution, which was often incorrect and resulted in a loss for the company. (fact finding and evaluation skills, brainstorming skills, interaction process skills, creating consensus skills)

fact finding and evaluation skills

Anticipatory socialization occurs when an employee adjusts to the organization (true or false)

false

Appreciative Inquiry is a model of change that begins with examining the weaknesses of the organization (true or false)

false

Discursive approaches to leadership focus on rewards leaders can give to employees (true or false)

false

Ethics are not important in the day to day organizational life (true or false)

false

Feminist organization theories propose that only women should be in places of power (true or false)

false

Group norms are written behavior rules (true or false)

false

In today's society, you are more likely to be directly involved in the production of goods. (true or false)

false

In which stage of conflict are people's perceptions strengthened by their emotional responses to the possible conflict? (latent, perceived, felt, manifest)

felt

Which types of groups are essentially study groups charged with making recommendations rather than creating products or implementing processes? (task force, interorganizational, focus, directional)

focus

According to Maslow's hierarchy of needs, individuals do not focus on higher level needs until they satisfactorily me the following needs: (food, sleep, survival, and self respect; food, sleep sex, and survival; advancement, sleep, food, and sex; sleep, recognition, sex, and self respect)

food, sleep, sex, and survival

As products and processes are no longer limited to superpowers and highly developed countries _____ are affecting every aspect of people's lives. (globalization and the nature of innovation, racial and cultural differences, war and terrorism, international labor and migration rules)

globalization and the nature of innovation

The quality team of Conduira Corp. meets daily after work to share their experiences of the day. This is an example of what type of communication? (group, interpersonal, mass media, organizational)

group

Which perspective of organizational thought believes tasks are completed by individuals and emphasizes collaboration, involvement, fulfillment, and interpersonal abilities? (postmodern, human behavior, scientific management, integrated)

human behavior

The theorists of _____ primarily concentrated on the people involved in organizations rather than on the influences beyond the boundaries of organizations. (integrated perspectives, postmodern perspectives, human behavior school, critical theory)

human behavior school

Because Teresa was a child when she lost her mother to cancer, Teresa has always felt deeply for those affected by the disease. Teresa has just finished school and is now looking for a job in organizational communication. What is a career choice in organizational communication that might fit with Teresa's educational background and her long-term empathy for cancer patients and others in need? (human services, information management, external communications, internal communications)

human services

Which career choice in organizational communication involving nonprofit and government organizations includes responsibilities such as fund raising, grant writing, and other formal budget justification processes? (human services, consulting, education, external communications)

human services

Froming Holdings just recovered from a major financial setback. They managed to overcome their financial impediments and are now comfortably funded and doing well in their market. Some investors are still conflicted about investing in the company as Froming Holdings has not been able to tell their survival story effectively to their potential investors. What activity does this company need to engage itself in to rectify this situation? (environment scanning, issues management, image building, crisis management)

image building

What is noticed in behaviors that degrade the self-respect of others and disrupt broad social standards of mutual respect? (incivility, burnout, irrationality, emotional labor)

incivility

Before starting the development of their new product, the management of Felucia Inc. wanted to know how the market would react. They also wanted to understand the current business trends in their line of work. Which organizational communication career choice should a person have made to be apt for the management's requirement? (internal communication, information management, external communication, human services)

information management

Interviews that are aimed at collecting relevant, comprehensive, and credible data from others and identifying sources where the needed facts would most likely be found are called what types of interviews (employment, educational, informational, management)

informational

Bill received an offer letter for employment from a new magazine that is about to launch. She has been with her current publication for more than a decade and is looking for a change. She is skeptical about the new publication and doesn't know about it in terms of the kind of content they are planning to publish, the kind of writers they are looking for, the type of growth that the publisher is seeking, or the kind of values the organization has. What does she need to do in this situation, before she takes the new offer and why? Conduct a... (employment interview, informational interview, management interview, educational interview)

informational interview

The management of Chroma Solutions asked their employees to take the day off after learning of rallies being organized by protesters to show their disapproval against government policies. Which term best describes the role played by the information about the rallies in this scenario? Communication.... (input, output, network, throughput)

input

_____ is the process of managing all sources of information about a product to generate customers and retain them. (marketing mix, marketing, integrated marketing communications, direct marketing)

integrated marketing communications

Katherine and Jones are good friends, work for the same company, and hold similar positions. Katherine suggested some changes to the way Jones was approaching a project. However, Jones was not interested in her suggestions and decided to ignore them. This affected their relationship and the productivity of the company. What kind of conflict is this? (interpersonal, procedural, organizational, intrapersonal)

interpersonal

What kind of conflict cannot readily be observed through clear behavior? (interpersonal, organizational, intrapersonal, procedural)

intrapersonal

Livefree drugs manufacturing company was about to start testing its new drug to fight HIV in animals. As soon as Livefree made this annoucement, several animal rights activists started mounting wide-spread protests that led to the discussion within government agencies whether to allow this testing. At this juncture, which strategic communication activity does the drug company need to engage itself in? (environmental scanning, issue management, crisis management, SWOT process)

issue management

_____ are individuals who talk about what is good and bad about change and raise questions and challenges (journalists, connectors, opinion leaders, counselors)

journalists

Communication competencies promote effective organizational communication. These can be developed by acquiring (knowledge, sensitivity, skills, and values; money, relationships, and capital; training, education, and assessment; choices, values, and happiness)

knowledge, sensitivity, skills, and values

What kind of conflict refers to an existing issue that may or may not produce conflict? (perceived, latent, felt, mainfest)

latent

What type of power does a supervisor have over the workforce? (coercive, referent, reward, legitimate)

legitmiate

Which dimension of work values relates to whether we value organizational advancement as the result of our own efforts or as the result of luck, politics, or random selection? (self esteem, locus of control, tolerance of ambiguity, social judgement)

locus of control

Which kinds of group communication roles reconcile differences or suggest areas of agreement, relieve tension, and find common grounds for all the members of the group? (task, directional, self centered, maintenance)

maintenance

For the annual employee appreciation day celebration, it was decided that the team would go see a movie rather than to the adventure park. The decision was made because more than three-fourths of the people opted for the movie. Which method was applied to make this decision? (majority rule, individual approach, powerful minority, leader mandate)

majority rule

Which career choice in organizational communication entails planning, supervising, and coordinating activities required in most career choices in organizational communication? (consulting, education, external communication, management)

management

If a company believes that identification , socialization, communication rules, and power reflect how organization influence occurs, what is the company's approach to understanding its communication system? (structural, twenty-first century emerging perspectives, functional, meaning-centered)

meaning-centered

Which approach describes organizational communication as the process for generating shared realities that become organizing, decision making, sense making, influence, and culture? (meaning-centered, emerging perspectives, class perspectives, functional tradition)

meaning-centered

What type of an organization brings together independent firms, which have different core skill sets, for a particular project to provide their respective expertise? (team-based, networked, cellular, fortress)

networked

Distortion or interference that leads to inconsistency between intended meaning and assigned meaning is called (noise, message, channel, competency)

noise

Samson is described by his teammates as someone who takes calculated gambles, comes up with avant-garde ideas, and is a fabulous problem solver. Furthermore, Samson prefers to carve his own niche rather than follow his peers. (opinion leader, counselor, journalist, connector)

opinion leader

What function is performed by messages that range from informal conversations to visible symbols of status such as large offices and reserved parking spaces? (change, organizing, relationship, message)

organizing

______ skills are needed to negotiate and execute mutually beneficial outcomes in a networked organization. (consulting, relationship, referral, partnering)

partnering

After receiving multiple requests for larger screens, Harbinger Phones started working on bigger screen sizes for its next releases of its popular phones. Customers pointed out they were using their phones increasingly for viewing multimedia and hence they required bigger screens. What kind of environmental scanning does Harbinger Phones practice? (active, passive, formal, informal)

passive

As the company grew, new policies were formed. One of these was to wear formal attire. Tom ignored the policy, however, and continued to dress casually at the office. (complacency, uncertainty, passive resistance, information deficit)

passive resistance

Michael and Portia work in a public relations firm. They maintain a thoroughly professional relationship by exchanging their views and thoughts, appraising their performances, assisting each other, and resolving issues pertaining to work. They also maintain a friendly relationship outside of work by sharing their personal feelings and similar interests. Why type of relationship do they have? (mentors-to-mentee, supervisor-employee, intrapersonal, peer)

peer

The credibility of information has to be checked before it is considered for the decision making process. This feature of information is called (relevancy, sufficiency, plausibility, competency)

plausibility

A leader should be responsible for goal setting, agenda making, discussion clarification, and both consensus and disagreement identification. This is called the ______ responsibility of the leader. (ethical, interpersonal, task, procedural)

procedural

The members of an organization were found working hand in hand with a communication specialist to identify problems, propose solutions, implement actions, and evaluate results. Which model of change and innovation are they following? (process, purchase, doctor-patient, stakeholder)

process

Which skill is needed in a networked organization to analyze a problem and come up with a solution within the networked firm? (relationship, consulting, partnering, referral)

referral

If a networked firm realizes that it is not getting repeat business from its customers, which core competency does it need to strengthen to correct the situation? (referral skills, partnership skills, consulting skills, relationship management)

relationship management

Productions of messages that communicate potential situations, dangers, and their consequences to the various stakeholders of an organization are known as what type of communication? (external, risk, internal, crisis)

risk

If a company places an increased importance on organizational design and on extensively training their employees, which major organizational theory is it following (feminist, postmodern, human behavior, scientific management)

scientific management

Which two schools of organizational thought have been criticized for failing to incorporate organizational structure, technology, and people with the larger environment in which organizations exist? (postmodern perspectives and feminist perspectives, human behavior and integrated perspectives, scientific management and human behavior, critical theory and scientific management)

scientific management and human behavior

The theorists of which school of organizational thought mainly emphasized work design and organizational structure and paid little attention to people and organizational environments? (human behavior school, postmodern perspectives, integrated perspectives, scientific management school)

scientific management school

"My work is ideally suited to my talents. In some ways, it doesn't seem right to take money for doing what I love to do." To which level of Maslow's hierarchy of needs theory does this statement relate? (social belonging, safety, self actualization, esteem)

self actualization

Robin is under a lot of peer pressure to join the army after she finishes school. A large number of her friends are enlisting, but Robin does not have any desire to join. Furthermore, she is confused about which career path to take when she graduates. She is confused among three career paths. Before making a decision which competency should she develop for employment matching? (knowledge, values, skills, sensitivity)

sensitivity

Which competency is an organization developing if it is analyzing the communication coordination and its impact on various departments, and identifying the needs for a strategic organizational communication? (sensitivity, skills, knowledge, values)

sensitivity

Organizational _____ is faced by an organization when individuals choose not to oppose the leaders. (trust, decline, crisis, silence)

silence

What approach was developed to comprehend how leaders interact with their followers and with the requirements of a specific environment (situational, transformational, trait, style)

situational

People's concerns for sensitivity and empathy relate to the importance they place on working relationships with other individuals. This is called (tolerance of ambiguity, locus of control, social judgement, choice making)

social judgement

A young entrepreneur wants to instill an ethos in his new organization, wherein he can manage the company by explaining, in simple terms, the manner in which his employees should behave. While doing so, he also wants to ensure that his workers feel better about what they do and, thus, to facilitate industriousness and effective production. Which cultural approach best illustrates the entrepreneur's mindset? (fragmentation perspective, organizational culture formation, strong cultural perspective, subculture perspective)

strong cultural perspective

Planned and unplanned actions that determine whether the long-term and overall aims and interests of communications are realized are called communication (strategies, targets, scanning, tactics)

tactics

If a company brings together individuals with technical specialties to accomplish a specifically designed project, what kind of group would it establish (task force, focus, prefab, directional)

task force

When diverse individuals face conflict with both old and new groups is called (theory of marginality, conflict management, whistle-blowing, sexual harassment)

theory of marginality

An organization needs to downsize so they develop a criterion to help them decide who they will lay off and then use that criterion for all termination decisions, they are utilizing the following ethical framework (theory of justice, theory of rights, utilitarian theory, value theory)

theory of rights

The decision-making framework that asserts all individuals have certain inalienable rights that must be respected is: (theory of justice, theory of rights, utilitarian theory, value theory)

theory of rights

According to Frederick Taylor, if employees were comprehensively trained for scientifically devised assignments, the effectiveness of production could be measured by calculating the amount of work performed by teams and individuals. This is study is known as (espirit de corps, equity, gang plank, time and motion)

time and motion

Which theory of leadership and management fails to define a stable set of characteristics associated with effective leadership? (democratic, autocratic, style, trait)

trait

"If you don't change, you can become extince" is saying that Haw writes on the wall (true or false)

true

Communication inputs is information from the external environment into the organization (true or false)

true

Counselors provide social support during change (true or false)

true

Expectations of customer interactions is a form of emotional labor (true or false)

true

Groupthink happens when group members suspend critical thinking in favor of group harmony (true or false)

true

Integrated perspectives viewpoints attempt to consider the influences of the larger environment (true or false)

true

Interpersonal communication affects job involvement, satisfaction, and commitment (true or false)

true

Organizational Cultures influence the methods of decision making (true or false)

true

Snuff and Scurry anticipated change and monitored their cheese supply (true or false)

true

Sophisticated communications technologies have changed the way we do everything. (true or false)

true

Terminal values are concerned with "end states of existence" (true or false)

true

The first step in problem solving is to accurately define the problem (true or false)

true

We can learn to separate our preconceptions, beliefs, and attitudes from actual behaviors (true or false)

true

What can be a barrier to productive change as individuals and groups try to determine how the unpredictability of the future affects them? (trust, complacency, crisis, uncertainty)

uncertainty

While discussing which insurance policy the company should adopt, Robert took several policies of various insurance companies into account. He wanted to ensure that the selected policy was helpful for the largest number of employees. Which theory best explains Robert's action? (theory of rights, utilitarian theory, communication competency, theory of justice)

utilitarian history

_____ competency can be developed by exploring productive consequences of conflict, identifying supportive climates for conflict, and clarifying ethical behaviors. (knowledge, trust, skill, value)

value

______ is similarity between individual and organizational values. (value congruence, ethical dilemma, ethical abuse, value diversity)

value congruence

Even though Virgil felt strongly about animal rights he took a job because of a high salary as the marketing manager for a company that made mink coats. While Virgil worked there, he was very unhappy. This showed in his work. He could not create the innovative ideas for which he was well known for. After a few months of under performance, the company fired him because his work was not justifying his salary. Which competency for employment match should Virgil have considered before taking this job? (knowledge, values, sensitivity, skills)

values

Which competency does one influence by exploring the ethical implications of strategic organizational communication? (knowledge, values, skills, sensitivity)

values

____ are the attitude sets that influence our behaviors and the behaviors of the people with whom we interact. (sensitivities, values, ethics, skills)

values

A manager of an organization believes that communication competency among the team results in better contribution to the organizational goals. One of his presentations intended to create awareness about new ideas, necessity for acceptance, and the importance of mutual respect. His main intention was to increase comfortable interactions among the employees at the workplace. The intention of the manager was to emphasize the importance of... (descriptive messages, hierarchy of needs, performance appraisal interview, valuing diversity)

valuing diversity

Working in some groups may enhance the quality of life for some employees by letting them work from home and cutting down their commute At the same time, this may lead to some employees feeling disconnected with the organization. What are such groups called? (project, virtual, self managing, quality)

virtual