Communication section 1.1

Intent

Identifying the purpose of communication is also known as.............

Rhetoric

study of writing or speaking as a way of communicating information or persuading an individual.

transmission

the act of sending a message.

sender

the person who has a message to communicate is called the............

receiver

the person who hears, reads, or sees the message.

Peers

are persons of equal standing or work position.

Critical-thinking skills

are the ability to interpret and make reasonable judgments and decisions by analyzing a situation.

Leaders

are those who guide others to a goal.

Persuade

is one that attempts to change the behavior of the receiver.

Instruct

is one that attempts to provide direction or guidance.

Informal team

is one that is usually made up of volunteers and may be considered a social group.

written communication

is recording words through writing to communicate.

Formal communication

is sharing of information that conforms to specific protocol.

Verbal communication

is speaking words to communicate.

Goodwill

is the advantage an individual or an organization has due to its good reputation: it cannot be bought.

Etiquette

is the art of using good manners in any situation.

Paralanguage

is the attitude you project with the tone and pitch of your voice.

Informal communication

is the casual sharing of information with not customs or rules of etiquette involved.

Intrapersonal communication

is the conversation a person has with one's self.

Context

is the environment or setting in which something occurs or is communicated.

Upward communication

is the flow of information form lower levels of an organization to those people in higher levels.

Personal space

is the physical space between two individuals.

Time management

is the practice of organizing time and work assignments to increase personal efficiency.

Leadership

is the process of influencing others or making things better.

Intercultural communication

is the process of sending and receiving messages between people of various cultures.

Encoding

is the process of turning the idea for a message into symbols that can be communicated.

Communication

is the process of using words, sounds, signs, or actions to exchange information or express thoughts.

Feedback

is the receiver's response to the sender and concludes the communication process.

Culture

is the shared beliefs, customs, practices, and social behavior of a particular group or nation.

Decoding

is the translation of a message into terms that the receiver can understand.

Visual communication

is using visual aids or graphics to communicate an idea or concept.

Professional Communication

Communication that is associated with technology or business can be described as.............

ESl

English as a second language.

Make a request

Many messages that you send during a day take the form of..............

Inform

a message that provides information or education.

receiving barrier

can occur when the receiver says or does something that causes the sender's message not to be received.

sending barrier

can occur when the sender says or does something that causes the receiver to stop listening.

Downward communication

if the flow of information from higher levels of an organization to those people in lower levels.

stereotype

is a belief or generalization about a group of people with a given set of characteristics.

team

is a group of people who work together to achieve a common goal.

interpreter

is a person who translates conversations between individuals who do not speak the same language.

Communication process

is a series of actions on the part of the sender and the receiver of a message and the path the message follows.

Protocol

is a set on customs or rules of etiquette.

Nonverbal communication

is an action, behavior, or attitude that sends a message to the receiver.

Eye contact

is an important for of body language. Looking directly at the other person while engaged in conversation, but not staring too intently.

barrier

is anything that prevents clear, effective communication. May occur in written, verbal, and nonverbal communication.

Public communication

is communicating with a group larger than 20 people.

small group communication

is communication that occurs with a group larger than 20 people.

Lateral communication

is communication that takes place between peers.

Diversity

is having people form different backgrounds, cultures, or demographics come together in a group.

Body language

is nonverbal messages sent through gestures, facial expressions, posture, and other body actions.

Democratic leadership style

is one in which the leader shares decision making with the group.

Communicative

means being willing to talk to people or share information.

Interpersonal communication

occurs between the sender and one other person.

Standard English

refers to English language usage that follows accepted rules for spelling, grammar, and punctuation.

Haptics communication

refers to nonverbal communication that occurs through touch.

Respond to a request

when a customer asks you to suggest the right product for his or her needs and you make a recommendation.