Communication section 1.1
Intent
Identifying the purpose of communication is also known as.............
Rhetoric
study of writing or speaking as a way of communicating information or persuading an individual.
transmission
the act of sending a message.
sender
the person who has a message to communicate is called the............
receiver
the person who hears, reads, or sees the message.
Peers
are persons of equal standing or work position.
Critical-thinking skills
are the ability to interpret and make reasonable judgments and decisions by analyzing a situation.
Leaders
are those who guide others to a goal.
Persuade
is one that attempts to change the behavior of the receiver.
Instruct
is one that attempts to provide direction or guidance.
Informal team
is one that is usually made up of volunteers and may be considered a social group.
written communication
is recording words through writing to communicate.
Formal communication
is sharing of information that conforms to specific protocol.
Verbal communication
is speaking words to communicate.
Goodwill
is the advantage an individual or an organization has due to its good reputation: it cannot be bought.
Etiquette
is the art of using good manners in any situation.
Paralanguage
is the attitude you project with the tone and pitch of your voice.
Informal communication
is the casual sharing of information with not customs or rules of etiquette involved.
Intrapersonal communication
is the conversation a person has with one's self.
Context
is the environment or setting in which something occurs or is communicated.
Upward communication
is the flow of information form lower levels of an organization to those people in higher levels.
Personal space
is the physical space between two individuals.
Time management
is the practice of organizing time and work assignments to increase personal efficiency.
Leadership
is the process of influencing others or making things better.
Intercultural communication
is the process of sending and receiving messages between people of various cultures.
Encoding
is the process of turning the idea for a message into symbols that can be communicated.
Communication
is the process of using words, sounds, signs, or actions to exchange information or express thoughts.
Feedback
is the receiver's response to the sender and concludes the communication process.
Culture
is the shared beliefs, customs, practices, and social behavior of a particular group or nation.
Decoding
is the translation of a message into terms that the receiver can understand.
Visual communication
is using visual aids or graphics to communicate an idea or concept.
Professional Communication
Communication that is associated with technology or business can be described as.............
ESl
English as a second language.
Make a request
Many messages that you send during a day take the form of..............
Inform
a message that provides information or education.
receiving barrier
can occur when the receiver says or does something that causes the sender's message not to be received.
sending barrier
can occur when the sender says or does something that causes the receiver to stop listening.
Downward communication
if the flow of information from higher levels of an organization to those people in lower levels.
stereotype
is a belief or generalization about a group of people with a given set of characteristics.
team
is a group of people who work together to achieve a common goal.
interpreter
is a person who translates conversations between individuals who do not speak the same language.
Communication process
is a series of actions on the part of the sender and the receiver of a message and the path the message follows.
Protocol
is a set on customs or rules of etiquette.
Nonverbal communication
is an action, behavior, or attitude that sends a message to the receiver.
Eye contact
is an important for of body language. Looking directly at the other person while engaged in conversation, but not staring too intently.
barrier
is anything that prevents clear, effective communication. May occur in written, verbal, and nonverbal communication.
Public communication
is communicating with a group larger than 20 people.
small group communication
is communication that occurs with a group larger than 20 people.
Lateral communication
is communication that takes place between peers.
Diversity
is having people form different backgrounds, cultures, or demographics come together in a group.
Body language
is nonverbal messages sent through gestures, facial expressions, posture, and other body actions.
Democratic leadership style
is one in which the leader shares decision making with the group.
Communicative
means being willing to talk to people or share information.
Interpersonal communication
occurs between the sender and one other person.
Standard English
refers to English language usage that follows accepted rules for spelling, grammar, and punctuation.
Haptics communication
refers to nonverbal communication that occurs through touch.
Respond to a request
when a customer asks you to suggest the right product for his or her needs and you make a recommendation.