Communication Skills
a speech that is delivered word for word from a prepared text is called
manuscript speech
the study of human use of space and the effects that population density has on behavior, communication, and social interaction
proxemics
deals with the speed at which you speak
rate
true or false a collection of symbols, governed by rules and used to convey messages between individuals describes language
t
true or false a human interest story is considered to be an effective opening for a speech
t
true or false a speech may on occasion have entertainment as its goal
t
true or false a visual aid is any item that can ben seen by an audience for the purpose of reinforcing a message
t
true or false an anecdote is an illustration which exemplifies the position in question in a persuasive speech
t
true or false any interference in encoding and decoding process that lessens the fidelity of the message is known as noise
t
true or false demographic data is used in analyzing an audience
t
true or false extraneous distractions are an example of noise
t
true or false eye contact with the entire audience is very important for any good speaker
t
true or false it is always good to have practiced with any visual aid before using it in a speaking situation
t
true or false it is the speaker's responsibility to evaluate the audience
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true or false language is symbolic
t
true or false remembering, understanding, and attending and hearing are all components of listening
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true or false speeches may be classified according to their general purpose, to inform, persuade, or entertain
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true or false the basic structure of a food speech should include an introduction, a body and a conclusion
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true or false the means by which a message moves from the sender to the receiver is the channel
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true or false the process by which the brain reconstructs electrochemical impulses generated by hearing into representations of the original sound and gives them meaning is known as listening
t
true or false the process of human beings responding to symbolic behavior or another person is known as communication
t
true or false the process wherein sound waves strike the eardrum and cause vibrations that are transmitted to the brain is known as hearing
t
true or false the use of visual aids is considered a good technique to help control nervousness when speaking
t
true or false understanding is the act of interpreting a message by following grammatical and semantic rules
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true or false when using gestures as you speak, natural gestures are considered the most effective
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true or false yawning is a form of nonverbal communication
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synonymous with loudness
volume
Which of the following are considered appropriate opening techniques for a speech except a. making an apology b. asking a question c. quoting an important person d. telling a joke
a
a dis-confirming response with more than one meaning, leaving the other party unsure of the responders position is a a. ambiguous response b. attending remark c. euphemism d. faulty assumption
a
linda was attending an optimist club meeting and after her arrival was asked to give a speech concerning her vocation at the meeting. this is an example of a. an impromptu speech b. an extemporaneous speech c. a memorized speech d. a manuscript speech
a
listening in which the goal is to judge the quality or accuracy of a speakers remarks is a. evaluative listening b. empathetic listening c. informational listening d. pseudolistening
a
which of the following defines the term feedback a. the discernible response of the receiver b. agreement between group members c. communicating with oneself d. taking a speaker's remarks at face value
a
which of the following is an example of a misinterpretation of a non verbal symbol a. personal space b. equivocal terms c. emotive terms d. euphemisms
a
which of the following is an example of a misinterpretation of a verbal symbol a. relative terms b. voice c. touching d. objects
a
which of the following types of listening that would involve listening in which the goal is to help the speaker solve a problem a. empathetic listening b. informational listening c. evaluative listening d. attending listening
a
a speech that is planned in advance but is presented in a direct, conversational manner is
an extemporaneous speech
term that is described as the believability of a speaker or other source of info
an impromptu speech
the process of pronouncing all the parts of a word is known as
articulation
a human survival skill needed to maintain contact with the world is a. attending b. communication c. articulation d. proxemics
b
bob debated with himself as to what the correct answer to the question was, but finally chose the correct one. this is an example of a. interpersonal communication b. intrapersonal communication c. mass communication d. organizational communication
b
common cause of nervousness a. too much practice b. poor preparation c. over familiarity with the speaking situation d. knowing your audience
b
excessive written or verbal communication would be considered a. faulty assumption b. message overload c. attending d. emotive communication
b
external communication includes 1. personal letter 2. congratulatory notes 3. memos 4. letters of reference a. 1 and 2 b. 1, 2 and 4 c. 3 and 4 d. 1 and 4
b
external communication is a. business communication with customers b. any communication that goes beyond the doors of your business c. communication among employees d. all communications
b
the arrangement of words in a sentence defines a. semantics b. syntax c. symbolism d. relative terms
b
the emotional tone of a relationship as it is expressed in the messages that the partners send and receive defines which of the following terms a. environment b. climate c. proximity d. connotation
b
the ideal time limit for a speech is a. 10 mins b. 20 mins c. 30 mins d. 60 mins
b
the objective, emotion free meanings of a term are known as a. ambiguous responses b. denotations c. euphemisms d. connotations
b
the pope reads his speech word for word from a prepared text. this is an example of a. an impromptu speech b. an manuscript speech c. an extemporaneous speech d. a memorized speech
b
the type of communication which refers to those aspects of communication behavior that occur within the individual is a. interpersonal communication b. intrapersonal communication c. ambiguous communication d. attending
b
to end a sentence in which the last word is abbreviated you should use a a. hyphen b. period c. comma d. semi-colon
b
type of communication in which the two parties involved consider one another as individuals is a. intrapersonal communication b. interpersonal communication c. mass communication d. organizational communication
b
what is the act of attempting to influence the behavior and thinking of another person or group of people called a. directing b. persuasion c. collection d. eluding
b
what type of communications refers to the whole sale distribution of identical copies of the same message to persons or receivers unknown to the sender and to eachother in any sense of interaction? a. professional b. mass c. public d. interpersonal
b
which of the following best describes a disconfirming response with more than one meaning a. euphemism b. ambiguous c. faulty assumptions d. semantics
b
which of the following terms best describes the process of deliberately revealing info about oneself that is significant and that would not normally be known by others a. modeling b. self disclosure c. role taking d. self-fulfilling prophecy
b
words that have more than one dictionary meaning are referred to as a. euphemisms b. equivocal terms c. relative terms d. articulations
b
In decision making, what term is defined as when all group members are in agreement a. semantics b. syntax c. consensus d. connotation
c
a worker is drilling a hole in the street just outside of the classroom making it nearly impossible for the students to hear the instructor. this is an example of a. faulty assumption b. defensive listening c. noise d. feedback
c
all of the following would be considered proper with respect to use of a visual aid except a. the visual should be relevant to the speech b. the visual should be large enough for all to see c. statistics demonstrated by the visual aid should not be rounded off d. eye contact with the audience should be maintained
c
an approach to conflict resolution in which neither party achieves its goals is a. win-forfeit b. win-win c. lose-lose d. lose-forfeit
c
any communication which goes beyond the doors of your business is called a. personal letters b. inter-office letters c. external communications d. national communications
c
incorrect thoughts that lead us to believe that we have heard the message before are a. relative terms b. euphemisms c. faulty assumptions d. semantics
c
johns speech instructor told john that he would have to speak a little louder, john needs to work on which area of public speaking a. pitch b. rate c. volume d. enunciation
c
more pleasant sounding words used in the place of more direct, less pleasant terms a. faulty assumption b. relative term c. euphemisms d. ambiguous responses
c
what do we call business communications that are sent to receivers with a company a. external communications b. frontal communications c. internal communications d. channel communications
c
what is the term defined as the meaning of words a. syntax b. attending c. semantics d. relative terming
c
which of the following terms deals with the arrangement of words in a sentence a. attending b. relative terming c. syntax d. semantics
c
words that are pronounced like another words but have different meaning and are usually spelled differently a. antonyms b. hyphenations c. homonyms d. synonyms
c
a complete sentence that describes the central idea of a speech and is usually found in the first paragraph is a a. connotation b. euphemism c. relative term d. thesis statement
d
a receiver focusing on the speakers voice, screening out all other stimuli is an example of a. defensive listening b. insensitive listening c. empathetic listening d. attending
d
sarah is listening to cathy and trying very hard to understand her ideas on the subject. this is an example of a. empathetic listening b. defensive listening c. intrapersonal listening d. informational listening
d
the highness of lowness of the voice is know as a. volume b. articulation c. rate d. pitch
d
the medium a sender selects to send the message is known as a. station b. frequency c. stream d. channel
d
type of response in which no words are spoken is a. semantics b. evaluative c. syntactic d. non-verbal
d
type of speech is learned and delivered by rote without a written text a. manuscript speech b. impromptu speech c. extemporaneous speech d. memorized speech
d
which of the following are important with regard to a speakers awareness of the audience when choosing the speech material except a. knowing the demographic background of the audience b. knowing if the audience has any prejudices c. knowing if there are any common interests between the speaker and the audience d. knowing the personal background of the introductory speaker
d
which of the following initiates the communication process a. receiver b. channel c. barrier d. sender
d
which of the following is not a general purposes for making a speech a. to inform or explain b. to persuade c. to entertain d. distract
d
which type of listening involves listening to understand another person or idea a. evaluative listening b. empathetic listening c. pseudolistening d. informational listening
d
true or false a person talking to himself in front of a mirror is an example of interpersonal communication
f
true or false a speaker should not try to look enthusiastic when speaking
f
true or false communication always involves words
f
true or false if it is necessary to read a speech from a manuscript, you should first apologize for having to read the speech
f
true or false intrapersonal communication is communication that focuses on two or more people interacting verbally and non-verbally in a face to face situation
f
true or false it is not necessary for a speaker to solicit a warm response from an audience, thus a speaker should never smile
f
true or false reading a written speech word from word from a manuscript allows the speaker a good conversational tone
f
true or false the assigning of meaning to an idea or thought that is received is know as encoding
f
true or false the encoder is the individual who receives a message from another
f
true or false the feedback of a speech is how the message moves from the encoder to the decoder
f
true or false the impromptu type of speech is the speech spoken from notes
f
true or false the size of a visual aid used in public speaking is not important
f
true or false the speaker's name should always be the first thing mentioned in a introduction by the chairman or toastmaster
f
true or false the very best way to end speech is with "thank you"
f
true or false when using a visual aid in public speaking, it is not necessary to maintain eye contact with your audience as your describe the visual aid
f
the study of body movement, gestures, and posture is known as
kinesics
