Communications

Written Communication

A form of verbal communication

Memos

A form of written communication

Empathy

Ability to share in someone else's feelings or emotions

Receiver

Accepts the information

Respect

Approach another person with a feeling of esteem or regard

Self-Absorption

Being too involved with yourself

Constructive Critisism

Can build up people and inspire them to do better

Communication Barrier

Can make it hard for people to communicate

Conformity

Changing your opinion or belief to match those of the group

Sender

Gives information

Wheel-of-Communication Pattern

Has a central hub where the information originates and goes around to all the spokes of the wheel

Sender-Receiver Model

Includes a sender, receiver, and a message

Nonverbal Communication

Includes methods used in addition to or as a substitute for language

Culture

Includes values, beliefs, and customs that are common among a group of people

Message

Information that is being communicated

Courtesy

Involves being polite and gracious

Listening

Paying attention to hear what the sender is saying

Preconceptions

Prejudice towards a single person

Clarification

Receiver asks questions to clear up any confusuion

Feedback

Receiver's response

Restatement

Repeating the message back to the sender

All-Channel Communication Pattern

Small groups deliver information to all other groups

Chain-of-Communication Pattern

Starts at the top and flows down to the bottom

Resistance to Change

Sticking to a single way of doing things

Sensitivity

The ability to see and appreciate the personal traits of others

Proximity

The physical space between people

Communication

The process of exchanging messages

Verbal Communication

The use of language and words to send and receive information

Non-Constructive Critisism

To tear people down and discourage them

Body Language

Use of the body instead of words to communicate