Communications
Written Communication
A form of verbal communication
Memos
A form of written communication
Empathy
Ability to share in someone else's feelings or emotions
Receiver
Accepts the information
Respect
Approach another person with a feeling of esteem or regard
Self-Absorption
Being too involved with yourself
Constructive Critisism
Can build up people and inspire them to do better
Communication Barrier
Can make it hard for people to communicate
Conformity
Changing your opinion or belief to match those of the group
Sender
Gives information
Wheel-of-Communication Pattern
Has a central hub where the information originates and goes around to all the spokes of the wheel
Sender-Receiver Model
Includes a sender, receiver, and a message
Nonverbal Communication
Includes methods used in addition to or as a substitute for language
Culture
Includes values, beliefs, and customs that are common among a group of people
Message
Information that is being communicated
Courtesy
Involves being polite and gracious
Listening
Paying attention to hear what the sender is saying
Preconceptions
Prejudice towards a single person
Clarification
Receiver asks questions to clear up any confusuion
Feedback
Receiver's response
Restatement
Repeating the message back to the sender
All-Channel Communication Pattern
Small groups deliver information to all other groups
Chain-of-Communication Pattern
Starts at the top and flows down to the bottom
Resistance to Change
Sticking to a single way of doing things
Sensitivity
The ability to see and appreciate the personal traits of others
Proximity
The physical space between people
Communication
The process of exchanging messages
Verbal Communication
The use of language and words to send and receive information
Non-Constructive Critisism
To tear people down and discourage them
Body Language
Use of the body instead of words to communicate