Compend- Management & Merchandise

Air seal

A burial vault which is closed by placing the dome over the base is called a(n) _____________.

Solid wood casket

A casket constructed of cherry is a ______________________.

State casket

A casket which has sides that are vertical, or at right angles to the bottom is called a/n ________________.

Ear

A component of the casket handle is the __________.

Urn

A container for the cremated remains of a deceased human being is called a/n ______________.

Casket rack

A device upon which caskets are placed on top of the other for display is known as a _________________.

Quartile

A division of the total into four intervals, each one representing one-forth of the total is known as a ___________________.

A ziegler case

A gasketed sealed container used as either as insert into a casket or as a shipping case is ________________________.

Shirred

A gathered type of casket interior made on a sewing machine with a multiple number of needles (usually 7 to 9) is called _______________.

Pouch

A leak resistant zipper bag designed to contain a dead human body and body fluids and used mainly for the removal of dead human remains from the place of death is a _____________.

Fiberboard

A material primarily used as a backing material in the construction of caskets is ________________.

Vault

A metal or concrete enclosure designed to protect the casket is called a/n ______________.

Functional

A method of pricing which places a price on three separate items of service such as a casket, facilities and automobiles is called _______________ pricing.

Bail

A non-movable handle consisting of lug only (designed so that the bar and arm are part of the lug) is referred to as a ____________ handle.

Stationary bar handle

A non-movable handle that extends all the way around the casket is called a/n ______________________.

Fixed multiple pricing

A price determination method whereby the casket cost is multiplied by a constant factor describes _________________________.

Unit

A pricing method which creates a total price for all services and the casket is called a _________ pricing method.

A. (Itemization)

A pricing procedure which places a price on each and every item of service and merchandise is referred to as which of the following methods: A. Itemization B. Unit C. Service fee D. Functional

Arrangement form

A printed form the funeral home uses specifically for the funeral director and the family to make funeral and financial arrangements is the ____________________.

Functional pricing

A procedure by which charges are broken down into several major components is _____________________.

Bi-unit pricing

A procedure that shows separately the price of the services to be rendered and the price of the casket is ________________.

Unit pricing

A procedure which creates one total package for both services and merchandise is ___________________.

Gimp

A strip of metal, plastic or cloth attached to the inside of the casket panel which covers the point where the roll is anchored is the _________.

An Air tray

A transfer container which consists of a wooden tray with a corrugated covered for the casket is known as _________________.

Shirred

A type of casket interior style in which the casket material is drawn together, in parallel fashion, with a specific sewing process is _________________.

28 inches

A wood state casket labeled 6/6XXX would measure in length 6 feet, 6 inches and in width _____________.

3 inch increments

Adult caskets normally increase in length by _____________.

Iron

All ferrous metals used in casket construction contain ____________.

Bronze

An alloy of copper, tin and sometimes zinc is ______________.

Family plot

An area set aside in a cemetery for several grave spaces, usually containing two, four or six grave spaces i referred to as a __________________.

An octagon casket

An eight-sided casket is referred to as ___________________.

Shredded paper

An example of a padding material used in casket construction is _____________________.

Masselin

An example of backing material used in casket construction is _____________.

Linen weave

An example of lining material used in casket construction is ________________.

A crinkled finish

An exterior finish in which the casket surface is coated with a substance that wrinkles as it dries is _______________________.

Satin

An interior material found in caskets that has smooth shiny face and is dull on the back is ________________.

Rim

Another name for the ogee of the casket shell is _____________.

D. (All of these)

Any pricing method would be based on: A. Average overhead per adult formula service B. Mark-up on wholesale casket cost C. Wholesale casket cost D. All of these

Solid wood caskets

Birch is used in casket construction to manufacture ___________________.

A wood by-product

Corrugated fiberboard is a material used in casket shell construction that is classified as _________________________.

Interior style

Crushed is known as a casket __________________.

Two inches

For each extra X in width, the interior increase by ____________.

$5,000.00

If a casket cost $1,000 wholesale, and the funeral homes fixed multiple was 5, what would the selling price of that casket be?

$1,500.00

If a casket cost $2,000.00 wholesale and was sold for a total package of $7,000.00, and the average overhead per funeral was $3,500.00, what would the gross profit be?

$5,500.00

If a funeral home had an average overhead of $3,500.00, and the wholesale cost of a casket was $1,000.00 and the funeral director marked up his casket price up to 100%, what would the unit price for a full adult formula funeral be using that casket?

29 inches

If a manufacturers standard metal casket is 23 inches wide, what would the width of XXX casket be?

$650

If the total overhead for a funeral home was $65,000 for a fiscal period. The firm did 100 services during that period. What would the average overhead per service be?

Lug

In the construction of swing bar hardware, the arm attaches the bar to the ___________.

12 caskets

It is recommended that a casket selection room carry a minimum of ___________________.

6 inches

Most infant caskets increase in length in increments of ______________.

Interior

Tailored is a style of casket ______________.

Bar

That portion of the casket hardware which is grasped by the casketbearers when carrying the casket is called the _________.

Marketing management

The achieving of economical, orderly, and adequate distribution of products and services is ___________________________.

Shell

The base molding is a part of the casket __________.

Base molding

The body of the casket includes the _______________.

Apron

The component part of the throw that hangs down into the body of the casket is the ___________.

Shell

The crown and ogee are part of the casket ___________.

Management

The distinct process consisting of planning, organizing, actuating and controlling performance to accomplish established objectives is ________________.

Sales contract

The document the seller and the buyer stipulating the items furnished, the price of said items and the terms of payment is the ________________.

Finance management

The efficient utilization and adequate regulation of all revenue, expenditures, and capital rights is ________________________.

Educational grouping

The grouping of 3 or 4 caskets used to educate the selecting clientele in casket construction is _______________________.

Salaries

The largest expense for a funeral home is _______________.

6/3

The length (interior) of the standard adult wood is _________.

6/6

The length of a standard adult metal is _________.

Support from the earth load

The main purpose of grave liners is to provide ________________________________.

1/20 inch thick

The metal used in the shell of a 20 gauge steel casket would be ________________.

Median scale

The middle sale when sales for a given period of time are arranged in order of their increasing value is the _________________.

Guage

The number of sheets in ferrous metal necessary to equal approximately one inch of thickness is the _____________.

Personnel management

The obtaining and maintaining of a satisfactory and satisfied workforce is __________________________.

Facilities management

The obtaining and maintaining of adequate work space and funeral equipment

Tip

The part of the casket hardware that covers the exposed ends of the bar is the ___________.

Extendover

The part of the casket interior which folds out over the top body molding for aesthetic purposes is the ________________.

Lug

The part of the handle which is attached to the casket is the ___________.

Office management

The planning, organizing, actuating and controlling of office work is _______________________.

Selection room

The portion of the funeral home which contains caskets and other funeral merchandise displayed for sale is the ____________________.

Galvanizing

The process of coating ferrous metals with zinc is ___________________.

Funeral merchandise

The purchasing, pricing, displaying and sale of merchandise items specific to the funeral service is _________________________.

Cap

The rim part of the casket

Top body molding flange

The runner gasket used on sealer caskets is generally compressed between the rim flange and the ___________________________.

Average sale

The sum of a group of sales figures divided by the number of units is known as the ___________________.

Gauge

The thickness of a ferrous metal casket is measured in _____________.

Ounces per square foot

The thickness of a non-ferrous metal casket is measured in ___________________.

Mean sale

The total of all sales divided by the number of sales is known as the _________________.

Pie

The wedge shaped portion of the cap of a casket at each end of the crown is the _________.

2 inches

The width of oversize caskets are indicated by X's and each X indicates an increase in width by ________________.

Measured by inside dimensions

Vaults are ____________________________________.

21

What is the minimum number of people required to conduct an American Legion funeral service?

Tailored

When the interior material is tightly stretched across the panel of the casket it is said to be ______________.

D. (All of these)

Which of the following are methods of figuring the price of an adult formula funeral (the adult formula being the traditional funeral with a casketed body present)? A. Functional B. Unit C. Bi-unit D. All of these

C. (Possible elimination of certain items of service resulting in loss of overhead recovery)

Which of the following is a disadvantage of itemized pricing? A. Results in a more profitable funeral B. A clearer understanding on the part of the client of all items of service and merchandise C. Possible elimination of certain items of service resulting in loss of overhead recovery D. A thorough discussion of all items of service and merchandise

B. (Salaries)

Which of the following is a source of expense in the funeral business? A. Non-formula service B. Salaries C. Charges for livery service D. Formula services

D. (Non-formula services)

Which of the following is a source of income in the funeral business? A. Promotions/advertising B. Occupancy/rent/mortgage C. Salaries D. Non-formula services

A. (Places realistic value on the casket)

Which of the following is an advantage of bi-unit pricing method? A. Places realistic value on the casket B. Possbile elimination of certain items of service C. Fails to exaggerate the value placed on services D. Fails to exaggerate the value placed on casket

C. (Sectional box)

Which of the following is an example of a grave liner? A. Combination case B. Top seal vault C. Sectional box D. Air seal vault

B. (Sales of burial clothing)

Which of the following is considered a source of income for a funeral home? A. Dues and subscriptions B. Sales of burial clothing C. Salaries D. Taxes

D. (Crepe)

Which of the following is lining material that is used in casket construction? A. Brushed B. Tufted C. Embossed D. Crepe

A. (Pressed wood)

Which of the following is not a material used in the construction of a burial vault? A. Pressed wood B. Steel C. Concrete D. Fiberglass

D. (Discussing the advantages and disadvantages of each unit)

Which of the following is not part of the preselection room procedures? A. Discussing the required federal and state disclosures B. Discussing the types of caskets and outer burial containers on display C. Discussing the factors which influence casket and outer burial container costs D. Discussing the advantages and disadvantages of each unit

B. (Embossed)

Which of the following types of cloth covered exterior has raised designs above the surface of the material? A. Shirred B. Embossed C. Tailored D. Tufted

Exelsior

Wood that has been shredded into spaghetti like strings or thin shavings is ______________.