Compliance Review Cricket Wireless
No
Can you accept the lease disclosures or sign the lease on the customer's behalf?
No. You can only tell the customer: a) Progressive must approve the lease, b) the customer can lease up to 5 devices with a fixed initial lease payment of $49.99 c) at least one phone costs $149.99 or more, d) customer has no obligation to purchase the leased items, e) Progresssive provides flexible payment options including early 90 day buy out option, f) the customter will own their devices after they make all payments due to Progressive, and if the customer has additional questions about lease terms, tell them to call Progressive Customer Care at 877-898-1970
Can you attempt to explain the lease terms to the customer?
No
Can you ever assist the customer in entering information from the tablet?
No, coverage is optional and can be cancelled at anytime.
Does the customer have to buy coverage?
They are mailed to the customer after enrollment.
How do customers receive a copy of the Cricket Protect Terms and Conditions?
Refer the customer to customer support at 1-800-Cricket or ask them to visit the store in person
If a customer calls the store asking for help that requires you to access their account in RQ, what should you do?
Yes, for $5
Is cricket protect available as a stand along purchase?
Yes, customers pay a deductible based on the device cost when filing a claim, and we can find specific deductible amounts in Cricket Insight, or Job Aids or phoneclaim.com/cricket.
Is there any additional cost to file a claim?
Customer can only file 2 times in 12 months and maximum replacement value is $1500 per claim
Is there any limitations on how many claims a customer can file?
Government issued identification such as Passport, military ID, state ID, drivers license.
What is an acceptable form of customer ID?
During the first 7 days, return the phone to Cricket for a full refund; starting on the 8th day, return phone to Progressive
What is the PPP lease termination policy?
Only the first payment of $49.99, all subsequent payments are made to progressive.
What is the lease payment amount collected by the store?
$7
What is the monthly cost for Cricket Protect?
The replacement device may be new or refurbished device of the same or like model.
What kind of replacement device will the customer receive?
Flexible weekly, bi-weekly, or monthly payment options, including early 90 day buy out option
What kinds of lease payment options does a customer have?
Stop the transaction and contact Progressive merchant support for Cricket at 844-772-7425
What should be done if the progressive lease will not print?
Tell them to call Progressive Customer Care at 877-898-1970
What should you do if the customer has questions about the application or lease?
When the customer enrolls in Cricket Protect and if the customer speaks Spanish, a Spanish language brochure should be provided
When do you provide a customer with a Cricket Protect brochure?
Whenever the customer requests a copy.
When should the lease be printed for the customer?
Phoneclaim.com/cricket or a brochure
Where are the terms and conditions of Cricket protect located?
