CONDUCTING AN EFFECTIVE TEST DRIVE

The best way to ensure the customer knows the repair is complete is to:

-Demonstrate the repair to the customer. -Have the customer verify the repair while driving with the Shop Forman. -Explain the repair using simple terms.

During the Verification Test Drive, all replaced parts should be:

-Made available for customer inspection. -Properly disposed of at the dealership facility.

While duplicating the customer concern you should:

-Try small adjustments to see how they affect the concern. -Confirm your observations with the customer.

Technician A says that frequency analyzer can be purchased individually, either as a dedicated instrument or as a smartphone app.Technician B says that the ChassisEAR is a Nissan-authorized tool which is available for use at most dealerships.

Both A and B

When on a test drive, you should:

Strive to identify and investigate all customer concerns

During a test drive, you should use open drive time between tests to:

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When the Shop Foreman hands the vehicle off to the technician they should provide:

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