management test #1

Under the _____ rule, an ethical decision is one that best maintains people's fundamental privileges. A. justice B. moral rights C. utilitarian D. practical E. moral scruples

B. moral rights

The utilitarian rule states that an ethical decision is a decision that: A. best protects the rights of people affected. B. produces the greatest good for the greatest number of people. C. distributes benefits and harms in an impartial manner. D. can be communicated with no reluctance. E. increases the financial effectiveness of the organization.

B. produces the greatest good for the greatest number of people.

According to McClelland, the extent to which people have strong desires to perform challenging tasks and to meet personal standards of excellence is known as _____. A. the need for affiliation B. the need for achievement C. the need for power D. the need for acceptance E. the need for solidarity

B. the need for achievement

Which of the following is an example of a rule? A. A general mandatory guideline asking all employees to leave their work machines in good order B. A statement issued by the company specifying the sales projection for the next fiscal year C. An informal code of conduct recommending that employees help each other if time permits D. A recommendation by the HR department that employees wear formal clothes during the week E. A suggestion by the technical department to save all work-related files on D drive

A. A general mandatory guideline asking all employees to leave their work machines in good order

A manager who is organized and self-disciplined is _____. A. high on conscientiousness B. low on competence C. low on perseverance D. high on negligence E. low on determination

A. high on conscientiousness

A(n) _____ value is a personal conviction about lifelong goals or objectives. A. terminal B. instrumental C. extrinsic D. nominal E. corporate

A. terminal

_____ is the tendency to be highly critical of oneself and of others. A. Agreeableness B. Extraversion C. Negative affectivity D. Affiliation E. Openness to experience

C. Negative affectivity

In _____, managers evaluate how well the organization is accomplishing its goals. A. leading B. planning C. organizing D. disseminating E. controlling

E. controlling

_____ involves encouraging all employees to perform at a high level to help the organization achieve its vision and goals. A. Planning B. Leading C. Reviewing D. Controlling E. Organizing

B. Leading

The power to hold workers accountable for their actions and to make decisions about the use of organizational resources is known as: A. initiative. B. synergy. C. authority. D. esprit de corps. E. entropy.

C. authority.

_____ gives managers the right to direct and control their subordinates' behavior to accomplish organizational goals. A. Entropy B. Synergy C. Esprit de corps D. Authority E. Equity

D. Authority

Which of the following is an element of planning? A. Encouraging all employees to perform at a high level to help the organization achieve its vision and goals B. Using power, personality, and communication skills to coordinate the activities of people and groups C. Establishing alliances between different organizations to share resources and produce new goods and services D. Deciding which goals the organization will pursue and what strategies will achieve those goals E. Organizing people into departments according to the kinds of job-specific tasks they perform

D. Deciding which goals the organization will pursue and what strategies will achieve those goals

Which of the following is true of scientific management? A. It resulted in jobs that were usually non-repetitive. B. It brought all workers more gain than hardship. C. It revealed the maximum efficiency of work systems. D. It resulted in job dissatisfaction for many workers. E. It resulted in increased trust between managers and workers.

D. It resulted in job dissatisfaction for many workers.

Jim has been employed at Fortis Services for nearly 15 years. Which of the following statements, if true, would imply that Jim is low on openness to experience? A. Jim is known for being unconventional and daring in his business plans. B. Jim is never conservative in his decision-making approaches. C. Jim often comes up with and implements radical ideas. D. Jim is not open to a wide range of stimuli. E. Jim does not have narrow, conservative interests.

D. Jim is not open to a wide range of stimuli.

Mario is the product manager of Lampshades Ltd. Which of the following, if true, supports the statement that he is sociable, affectionate, outgoing, and friendly? A. Mario is low on conscientiousness. B. Mario is low on openness to experience. C. Mario is high on introversion. D. Mario is high on extraversion. E. Mario is low on agreeableness.

D. Mario is high on extraversion.

Which of the following is an instrumental value? A. Contentedness B. Salvation C. Social recognition D. Responsibility E. Freedom

D. Responsibility

The practical rule states that an ethical decision is one that: A. best protects the rights of people affected. B. produces the greatest good for the greatest number of people. C. distributes benefits and harms in a fair way. D. can be communicated with no reluctance. E. is relevant to the financial effectiveness of the organization.

D. can be communicated with no reluctance.

An organization that has a single, comprehensive long-term plan that leads every department within the organization is following Fayol's principle of: A. order. B. line of authority. C. unity of command. D. unity of direction. E. decentralization.

D. unity of direction.

_____ have a claim on an organization because they bring to it their skills, expertise, and experience. A. Customers B. Entrepreneurs C. Suppliers D. Local communities E. Managers

E. Managers

Which of the following statements is true of the practical rule of ethical decision making? A. This rule emphasizes on distributing benefits and harms in an equitable way. B. This rule states that it is acceptable for a company to choose an unethical action if the action provides the greatest good for the greatest number of people. C. This rule requires managers to determine the fair or unfair rules and procedures for distributing outcomes to stakeholders. D. This rule states that an ethical decision is one that a manager will be hesitant or reluctant to communicate to people outside the company because the typical person in a society would think it is unacceptable. E. This rule ensures that managers will take into account the interests of all the stakeholders.

E. This rule ensures that managers will take into account the interests of all the stakeholders.

Sandra, an employee of SilverStone Inc., is extremely ambitious and insists on working on important projects by herself. According to McClelland, she has a high need for _____. A. affiliation B. power C. agreeableness D. socialization E. achievement

E. achievement

Henry Fayol believed that in order to increase the efficiency of the management process it is essential that: A. authority should be concentrated at the top of the chain of command. B. managers should discourage creativity in employees so that they stay focused on their jobs. C. there should be greater number of levels in a managerial hierarchy. D. managers should not have the right give orders to employees; they should only give polite instructions. E. all organizational members are entitled to be treated with justice and respect.

E. all organizational members are entitled to be treated with justice and respect.

A(n) _____ value is a personal conviction about desired modes of conduct or ways of behaving. A. terminal B. strategic C. nominal D. extrinsic E. instrumental

E. instrumental

According to McClelland, the extent to which a person is concerned with being liked and having others get along well with one another is called _____. A. the need for power B. the need for control C. the need for independence D. the need for achievement E. the need for affiliation

E. the need for affiliation

In a bureaucracy, a manager's formal authority derives from: A. his or her social standing and personal contacts. B. informal rule-of-thumb knowledge. C. intuitive knowledge. D. codifying the new methods of performing tasks into written rules. E. the position he or she holds in the organization.

E. the position he or she holds in the organization.

Which of the following is true of centralization in an organization? A. Authority is concentrated at the top of the managerial hierarchy. B. Subordinates play an important role in decision-making within the company. C. It prevents the organization from pursuing its strategy. D. It makes middle and first-line managers more flexible and adaptable. E. It allows people who are closest to problems to respond to them in a timely manner.

A. Authority is concentrated at the top of the managerial hierarchy.

Which of the following is true of dual command? A. It causes confusion among subordinates. B. It strengthens order and discipline. C. It makes assessing a manager's authority easy. D. It was advocated by Henry Fayol. E. It exists when a subordinate receives orders from only one supervisor

A. It causes confusion among subordinates.

Which of the following is true of organizational performance? A. It increases with an increase in efficiency and effectiveness. B. It increases with a decrease in efficiency and effectiveness. C. It remains unchanged with a decrease in efficiency and effectiveness. D. It decreases with an increase in efficiency and effectiveness. E. It remains unchanged with an increase in efficiency and effectiveness.

A. It increases with an increase in efficiency and effectiveness.

_____ is the process by which division of labor occurs as different workers gain expertise in tasks over time. A. Job specialization B. Systems management C. Esprit de corps D. Job rotation E. Centralization

A. Job specialization

_____ is the managerial task that involves managers using their power, personality, influence, persuasion, and communication skills to coordinate people and groups so their activities and efforts are in harmony. A. Leading B. Planning C. Strategizing D. Reviewing E. Controlling

A. Leading

_____ refers to the chain of command extending from the top to the bottom of an organization A. Line of authority B. Division of labor C. Unity of direction D. Unity of command E. Esprit de corps

A. Line of authority

_____ are thoughts and feelings that tell people what is right or wrong. A. Moral scruples B. Ethical dilemmas C. Aesthetics D. Norms E. Reiterations

A. Moral scruples

Which of the following is true of rules? A. They are mandatory instructions. B. They are unwritten expectations of behavior. C. They are informal codes of conduct. D. They focus more on creating goals rather than achieving them. E. They are suggestions about best practices.

A. They are mandatory instructions.

Which of the following is true of value systems? A. They are the terminal and instrumental values that are guiding principles in an individual's life. B. They are reward systems that encourage valued employees to set high standards for themselves. C. They highlight valuable contributions employees have made toward organizations in the past. D. They are the rules valued by organizations by which employees are expected to abide. E. They are the personality traits of employees valued by organizations

A. They are the terminal and instrumental values that are guiding principles in an individual's life.

Fayol recommended the use of _____ to show the position and duties of each employee and to indicate which positions an employee might move to or be promoted to in the future. A. an organizational chart B. initiative analysis C. unity of direction D. critical path method (CPM) E. PERT chart

A. an organizational chart

People with an external locus of control _____. A. believe that outside forces are responsible for what happens to and around them B. believe that their actions always make a difference C. believe that they themselves are responsible for the events in their life D. tend to solve problems easily E. tend to be highly ethical and extremely helpful

A. believe that outside forces are responsible for what happens to and around them

According to Mintzberg's typology, a manager who commits organizational resources to develop innovative goods and services is a(n) _____. A. entrepreneur B. negotiator C. figurehead D. liaison E. disseminator

A. entrepreneur

James, the manager of Andy's Candy, a popular confectioner in Illinois, is in charge of outlining future organizational goals to employees at company meetings and emphasizing the ethical guidelines which employees are expected to follow at work. According to Mintzberg, he is performing the role of a _____. A. figurehead B. negotiator C. monitor D. liaison E. resource allocator

A. figurehead

The _____ rule is that an ethical decision is one that distributes rewards and harms in a fair way. A. justice B. moral rights C. utilitarian D. practical E. moral scruples

A. justice

An advantage of achieving the right worker-task specialization and linking people and tasks by the speed of the production line is: A. lower costs. B. lower job satisfaction. C. decreased workplace monotony. D. decreased organizational output. E. decreased mechanization of work process.

A. lower costs.

Emily is seldom in a bad mood and is always optimistic about herself and others. It can be said that Emily is low on _____. A. negative affectivity B. agreeableness C. affiliation D. positive affectivity E. extraversion

A. negative affectivity

If Samantha was employing the moral rights rule in her decision making, she would: A. seek to protect the privileges of people affected. B. maximize the greatest good for the greatest number of people. C. distribute benefits in fair ways, but ignore harm. D. hesitate to communicate to people outside the company for fear of them criticizing her decision. E. randomly distribute harms and benefits.

A. seek to protect the privileges of people affected.

The outcome of the control process is: A. the ability to measure performance accurately and regulate organizational efficiency and effectiveness. B. the ability to formulate effective business strategies and plan the allocation of resources. C. the ability to attract customers by producing goods and services more cheaply than any competitor. D. the ability to motivate employees to perform at a high level. E. the ability to decide what organizational goals to pursue.

A. the ability to measure performance accurately and regulate organizational efficiency and effectiveness.

_____ refers to a formal system of organization and administration designed to ensure efficiency and effectiveness. A. Esprit de corps B. Bureaucracy C. Adhocracy D. Synergy E. Entropy

B. Bureaucracy

Which of the following does planning involve in an organization? A. Establishing task relationships that allow people to work together B. Developing strategies for how to achieve high performance C. Motivating individuals to achieve organizational goals D. Establishing accurate measuring and monitoring systems E. Measuring how well the organization has achieved its goals

B. Developing strategies for how to achieve high performance

Jack Sprouts Inc. is a company based in Riverdale that markets canned vegetables. In recent years, Jack Sprouts' business has declined considerably owing to a weak focus on quality. Holding the managers responsible for the declining sales figures, the CEO of Jack Sprouts decided to lay off those who lacked effectiveness and were inefficient. Who among the following is most likely to be laid off by Jack Sprouts' CEO? A. Elise, who is ambitious and favors directional planning B. Kerry, who spends lavishly on resources and is averse to taking responsibilities C. Juan, who chooses appropriate goals to pursue but does not always succeed due to resource constraints D. Margo, who sets high targets for himself and his team, and makes best use of available resources to meet them E. Andy, who plans carefully and only chooses realistic goals to pursue

B. Kerry, who spends lavishly on resources and is averse to taking responsibilities

Which of the following managerial tasks does a manager perform when he/she articulates a clear organizational vision for the organization's members to accomplish? A. Organizing B. Leading C. Staffing D. Controlling E. Planning

B. Leading

Which of the following tasks does a manager perform when he/she energizes employees and enables them to understand the part he/she plays in achieving organizational goals? A. Planning B. Leading C. Controlling D. Monitoring E. Strategizing

B. Leading

Which of the following is true of managers who are high on extraversion? A. They have a less optimistic outlook on life. B. They tend to feel good about themselves and other people. C. They are socially inept and avoid interacting with other people. D. They are ineffective in situations which call for high levels of social interaction E. They tend to be less outgoing and friendly than other people.

B. They tend to feel good about themselves and other people.

Which of the following principles of management by Henri Fayol specifies that an employee should report to only one superior? A. Line of authority B. Unity of command C. Centralization D. Esprit de corps E. Decentralization

B. Unity of command

A company with a high level of efficiency and effectiveness is most likely to produce: A. a product that customers want, but that is too expensive for them to buy. B. a product that customers want at a quality and price they can afford. C. a product that is inexpensive and non-durable. D. a high-quality product that has limited utility for customers. E. a product that requires customers to invest in expensive service packages.

B. a product that customers want at a quality and price they can afford.

Under the practical rule, a manager would not be reluctant to communicate a decision to people outside the company when: A. the decision, although unethical, would increase shareholders' wealth. B. a typical person would consider the decision acceptable. C. a typical person wouldn't care about the decision. D. a typical person is unaware of the harmful implications of the decision. E. he/she could blame the top management of the firm.

B. a typical person would consider the decision acceptable.

When a manager informs employees about changes taking place in the external and internal environments that will affect them and the organization she plays the role of a(n) _____ according to Mintzberg. A. entrepreneur B. disseminator C. disturbance handler D. monitor E. liaison

B. disseminator

When the tasks and authority associated with various positions in the organization are clearly specified, it creates a scenario where: A. employees are not sure of what is expected either of them or of each other. B. employees are held strictly accountable for their actions. C. managers face difficulty in tracking the assigned tasks. D. confused employees create havoc within the formal hierarchy of authority. E. order and discipline is undermined.

B. employees are held strictly accountable for their actions.

Dianna has noticed that there has been an error in her weekly pay stub and the company has unknowingly paid her too much. This example illustrates a(n) _____. A. moral scruple B. ethical dilemma C. empiricism D. norm E. logical positivism

B. ethical dilemma

Administrative management is the study of: A. how managers control the organization's relationship with its external environment. B. how an organizational structure is to be created such that it leads to high efficiency and effectiveness. C. how the feelings, thoughts, and behavior of work-group members and managers affect worker performance. D. how characteristics of the work setting—specifically the level of lighting—affect worker performance. E. how managers should personally behave to motivate employees and encourage them to perform at high levels.

B. how an organizational structure is to be created such that it leads to high efficiency and effectiveness.

People who tend to be sociable, outgoing, and friendly are low in _____. A. extraversion B. introversion C. openness to experience D. affiliation E. agreeableness

B. introversion

Job specialization refers to: A. the process by which each position's formal authority in an organizational hierarchy is established. B. the process by which division of labor occurs as different workers gain expertise in tasks. C. the process by which subordinates receive orders and report to only one superior. D. the process by which members of different departments work together in cross-departmental teams to accomplish projects. E. the process by which employees explore new ways to improve how tasks are performed.

B. the process by which division of labor occurs as different workers gain expertise in tasks.

Which of the following is an example of a norm rather than a rule? A. A general mandatory guideline asking all employees to leave their work machines in good order B. A specific mandatory guideline asking employees to oil machine parts labeled A and B; and replace C and D C. An informal code of conduct recommending that employees help each other if time permits D. A recommendation by the HR department that employees wear formal clothes during the week E. A suggestion by the technical department that all work-related files are saved in a common location

C. An informal code of conduct recommending that employees help each other if time permits

_____ refers to the concentration of authority at the top of the organizational chart instead of being distributed throughout the managerial hierarchy. A. Unity of direction B. Synergy C. Centralization D. Unity of command E. Entropy

C. Centralization

_____ refers to a system where small workshops run by skilled workers produce hand-manufactured products. A. Mass production B. Flow production C. Crafts production D. Series production E. Mechanized production

C. Crafts production

Which of the following is a terminal value? A. Ambition B. Honesty C. Freedom D. Courage E. Responsibility

C. Freedom

Which of the following statements is true about ethics? A. Ethics and laws are fixed principles. B. Ethical beliefs remain constant as time passes. C. Laws change to reflect the changing ethical beliefs of a society. D. Absolute and indisputable rules and principles can be developed to decide whether an action is ethical or unethical. E. Ethics evolve over time, but laws related to ethical beliefs remain constant.

C. Laws change to reflect the changing ethical beliefs of a society.

Melissa, the HR manager of a publishing house, has been asked to increase the level of efficiency at the workplace. She decides to restructure work relationships within the company and categorize people into departments according to the kinds of job-specific tasks they perform. Which of the following managerial tasks is Melissa performing? A. Planning B. Leading C. Organizing D. Controlling E. Consolidating

C. Organizing

In which of the following managerial tasks do managers select appropriate goals for the organization? A. Organizing B. Leading C. Planning D. Controlling E. Restructuring

C. Planning

Marietta is the product manager at Fireflies Ltd., a company that designs and manufactures clothes and fashion accessories. Noticing the rising popularity of rhinestone jewelry and the fact that only a handful of stores actually stocked it, she decided to take advantage of the latent demand in the market. Marietta knew that she was taking a risk by committing organizational resources to pursuing this idea, but was confident about the merit of her decision. In deciding the allocation of resources for attaining her goals, which managerial task can Marietta be said to be performing? A. Leading B. Organizing C. Planning D. Restructuring E. Controlling

C. Planning

Donna is an efficient manager who is on very good terms with her employees. She is known for taking risks and being innovative in her planning and decision making. Which of the following statements is true about her? A. She is high on introversion. B. She is low on agreeableness. C. She is high on openness to experience. D. She is low on positive affectivity. E. She is low on conscientiousness.

C. She is high on openness to experience.

_____ watch the company and its managers closely to ensure that management is working diligently to increase the company's profitability. A. Entrepreneurs B. Suppliers C. Stockholders D. Angel investors E. Distributors

C. Stockholders

Which of the following statements is true of Ethical Decision Making? A. Customers are often regarded as the least important stakeholder group. B. Communities, societies, and nations are independent of the effects of the decisions made by companies. C. The failure of a company can have catastrophic effects on a community since a general decline in business activity can affect a whole nation. D. The results of ethical behavior are loss of reputation and resources, and skilled managers and employees leaving the company. E. When making business decisions, managers must exclusively consider the claims of stockholders.

C. The failure of a company can have catastrophic effects on a community since a general decline in business activity can affect a whole nation.

Which of the following is true of norms? A. They are mandatory instructions that must be followed by all employees of a company. B. They are written instructions about desired behavior in the workplace. C. They are informal codes of conduct among employees in a particular company. D. They give detailed instructions about how to perform a certain aspect of a task. E. They specify actions to be taken under different circumstances to achieve specific company goals.

C. They are informal codes of conduct among employees in a particular company.

Which of the following is true of people with high self-esteem? A. They are frequently unsure of themselves. B. They are insecure and often feel incompetent. C. They believe that they are capable of handling most situations D. They are timid and are afraid to take on new tasks. E. They have low confidence in their abilities and understanding.

C. They believe that they are capable of handling most situations

Simon was confronted with a serious ethical dilemma. He responded with a solution that created the greatest good for the greatest number of people. Which ethical rule best describes his response? A. Justice B. Moral Rights C. Utilitarian D. Practical E. Moral Scruples

C. Utilitarian

A company with a low level of efficiency and low level of effectiveness is most likely to produce: A. a product that customers want, but that is too expensive for them to buy. B. a product that customers want at a quality and price they can afford. C. a low-quality product that customers do not want. D. a high-quality product that customers do not want. E. a high-quality product that the company makes a profit on.

C. a low-quality product that customers do not want.

According to Taylor, the production process becomes more efficient with: A. an increase in the effort that each worker puts in to produce a unit of output. B. an increase in the amount of time required to produce a unit of output. C. an increase in division of labor through specialization. D. the use of informal-rule-of thumb knowledge. E. the use of intuitive knowledge.

C. an increase in division of labor through specialization.

The measure of the appropriateness of the goals selected by management for the organization and the degree to which the organization accomplishes these goals is known as _____. A. efficiency B. task management C. effectiveness D. diversification E. differentiation

C. effectiveness

The measure of how productively an organization uses its resources to achieve a goal is known as _____. A. effectiveness B. product differentiation C. efficiency D. empowerment E. product development

C. efficiency

The moral principles and beliefs about what is the right or appropriate way to behave are known as _____. A. aesthetics B. laws and regulations C. ethics D. terminal values E. instrumental values

C. ethics

In the context of management, rules refer to: A. a reporting relationship in which an employee receives orders from only one superior. B. the ability of an individual to act on his own accord without direction from a superior. C. formal written instructions that specify actions to be taken under different circumstances. D. the performance gains that result when individuals and departments coordinate their actions. E. the methodical arrangement of positions to provide the organization with the greatest benefit.

C. formal written instructions that specify actions to be taken under different circumstances.

The stakeholder group with the most responsibility for deciding the goals of the organization are: A. stockholders. B. customers. C. managers. D. operational-level employees. E. consultants.

C. managers.

According to Mintzberg's typology, a manager who evaluates the performance of other managers in different tasks and takes corrective action to improve their performance is a _____. A. disseminator B. figurehead C. monitor D. spokesperson E. negotiator

C. monitor

A(n) _____ is a collection of people who work together and coordinate their actions to achieve a wide variety of goals. A. control group B. talent pool C. organization D. focus group E. quality circle

C. organization

_____ is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals. A. Organizational input B. Diversification C. Organizational performance D. Product development E. Differentiation

C. organizational performance

Controlling is the managerial task that involves: A. deciding what organizational goals to pursue. B. obtaining customers by producing goods and services more cheaply than any competitor. C. taking any corrective actions needed to maintain or improve performance. D. using personality to establish equilibrium in the workplace. E. motivating people to perform at a high level.

C. taking any corrective actions needed to maintain or improve performance.

According to McClelland, the extent to which a person has a strong desire to control and to influence others is known as _____. A. the need for affiliation B. the need for agreeableness C. the need for power D. the need for conscientiousness E. the need for achievement

C. the need for power

One managerial implication of the justice model is that managers should base their decisions on: A. the effects the decision can have on stakeholders' rights B. what provides maximum profits to the company C. whatever promotes a fair distribution of outcomes D. arbitrary factors E. the competitor's decision making strategies

C. whatever promotes a fair distribution of outcomes

Which of the following is a method by which a company can act ethically toward employees and meet their expectations? A. By improving their products over time and providing guarantees to customers about the integrity of their products B. By selling customers quality products at a fair price and providing good after-sales service. C. By maximizing the stockholders' return on investments D. By creating an occupational structure that fairly and equitably rewards organizational members for their contributions E. By implementing a high power distance culture and discouraging decentralized decision making

D. By creating an occupational structure that fairly and equitably rewards organizational members for their contributions

When Bob was calculating the yearly bonuses for his employees, he paid particular attention to the individual employee scores to ensure that they were based on performance and not favoritism. Which ethical rule was Bob following? A. Practical B. Moral Scruples C. Utilitarian D. Justice E. Moral Rights

D. Justice

_____ are frequently in the position of having to juggle the interests of different stakeholders, including themselves. A. Stockholders B. Customers C. Contractors D. Managers E. Suppliers

D. Managers

_____ refers to a system of task and authority relationships that controls how employees use resources to achieve a company's goals. A. Corporate variance B. Work sharing C. Management scalability D. Organizational structure E. Job rotation

D. Organizational structure

Which of the following is true of managers who are low on extraversion? A. They tend to experience positive moods and emotions frequently. B. They are friendly, affectionate and highly social. C. They are highly ineffective and inefficient in jobs that require little social interaction. D. They view the world and their life with little optimism. E. They always feel good about themselves and other people.

D. They view the world and their life with little optimism.

A company with a high level of efficiency and low level of effectiveness is most likely to produce: A. a high-quality product that does not address the relevant market segment. B. a high-quality product that customers can afford. C. a low-quality product that customers do not want. D. a high-quality product that customers do not want. E. a high-quality product that the company makes a profit on.

D. a high-quality product that customers do not want.

People with an internal locus of control _____. A. believe that outside forces are responsible for events in their life B. do not make attempts to solve problems or change situations C. tend to be highly unethical and unhelpful D. believe that they are responsible for their own fate E. believe that their actions make no difference to the events around them

D. believe that they are responsible for their own fate

Craig is a highly effective manager. This implies that he: A. is likely to spend lavishly on resources. B. is highly compliant. C. disfavors employee empowerment. D. chooses appropriate goals and then achieves them. E. is overly ambitious.

D. chooses appropriate goals and then achieves them.

According to Mintzberg's typology, a manager who establishes agreements with other organizations about pooling company resources while working on joint projects is a(n) _____. A. figurehead B. entrepreneur C. monitor D. negotiator E. disseminator

D. negotiator

Daniel, a manager at Joe's Fish Shack, monitors the performance of workers in his department to check if the quality of their work is meeting the performance standards of the company. In doing so, which managerial task is Daniel performing? A. Planning B. Staffing C. Organizing D. Structuring E. Controlling

E. Controlling

_____ have the right to expect a good return or reward by investing their human capital to improve a company's performance. A. Customers B. Entrepreneurs C. Suppliers D. Distributors E. Managers

E. Managers

In which of the following managerial tasks are work relationships restructured to facilitate the interaction and cooperative efforts of organizational members, all of whom strive to achieve organizational goals? A. Planning B. Leading C. Reviewing D. Controlling E. Organizing

E. Organizing

Which of the following statements is true about stockholders? A. They are often regarded as the most critical stakeholder group because if a company cannot attract them to buy its products, it cannot stay in business. B. They are least interested in the company's profits. C. They bear the responsibility to decide which goals an organization should pursue to most benefit stakeholders and how to make the most efficient use of resources to achieve those goals. D. They are responsible for using a company's financial, capital, and human resources to increase its performance and thus its stock price. E. They have a claim on a company because when they buy its stock or shares they become its owners.

E. They have a claim on a company because when they buy its stock or shares they become its owners.