CORE 1 ASSESSMENT RESULTS

A user complains about a faulty network connection on a laptop. A tech traces the Ethernet cable in the office to a direct connection in a 16-port smart switch. While investigating the switch's activity, it becomes apparent that port flapping is occurring. What does the tech troubleshoot as a possible cause? (Select all that apply.) Bad cabling Latency Faulty port Interference

Bad Cabling Faulty Port Interference

A department within an organization would like to share a specific set of files with external users from a Windows 10 system. The users will also need to save files as well. Which solution does the systems administrator configure without needing to directly require Windows permissions? SMB NETBIOS HTTP FTPS

FTPS (FIle Transfer Protocol Secure)

While troubleshooting a user's computer that has no power, the technician eliminated these possible causes: power supply, cabling, wall socket, and connection issue. Therefore, which of the following could be the problem? Faulty CPU Corrupted BIOS Faulty motherboard Corrupted boot sector

Faulty motherboard

A technician installs memory into a computer that supports a multi-channel configuration. A 4GB module is placed in bank A1 and a 16GB module is placed in bank B1. A diagnostic tool reports that 12GB is useable, but not as multi-channel. What mode does the system use in making all of the memory available? Single-channel Flex Dual-channel ECC

Flex

An engineer configures 6 disks in a workstation to be part of a redundant array of independent disks (RAID) volume where one-sixth of the space on each disk will be used for parity. Which RAID type does the engineer implement? 5 0 1 10

10

A technician looks to wire an office for a medium-sized local area network (LAN). When considering the available standards and speeds, the technician decides to implement Gigabit Ethernet. What specific standard does the technician use? 1000BASE-T 100BASE-T 10GBASE-T IEEE 802.3

1000Base-T

A technician builds a spare computer with an older motherboard and purchases a new modular power supply. What type of motherboard connector will the power supply most likely provide? 24-pin 20-pin 8-pin 20+4-pin

20+4 pin

How many binary digits are found within a media access control (MAC) address? 32 12 48 16

48

A company places restrictions on the specific components and ports of mobile devices. This includes USB ports and cameras. Which specific enterprise management solution does the company deploy for this purpose? MAM MDM EMM SYNC

MDM (mobile device management)

Non-volatile storage devices hold data when the system is powered off. These devices are also referred to as mass storage. What are the three types of technologies that mass storage devices use? (Select all that apply.) Magnetic Optical RAM Solid-state

Magnetic Optical RAM Solid-state

An organization experiences an internet outage. As fiber is being used, an engineer checks to see if the optical signal is being properly converted to an electrical signal. The router is connected using an RJ45 copper wire patch cord. What does the engineer check? OLT PoP PON ONT

ONT (optical network terminal)

An engineer configures a workstation for development testing by using virtualization. The engineer chooses to use a type 1 hypervisor. Which statements describe the environment? (Select all that apply.) The hypervisor is bare-metal. The hypervisor is installed within an OS. The hypervisor is host-based. The hypervisor is installed on and manages hardware directly.

The hypervisor is bare-metal The hypervisor is installed on and manages hardware directly

A user complains about the quality of the display on a laptop. The user mentions that the laptop has been in use since the company started many years ago. IT determines that the display uses a very early thin film transistor (TFT) technology and will replace the laptop. Which TFT technology does the display use? Vertical alignment Organic LED In-plane switching Twisted nematic

Twisted nematic

A company plans on live streaming a company-wide meeting once a month. Engineers prepare network equipment to allow the traffic. Which protocol do the engineers focus on? TCP IP DHCP UDP

UDP (User Datagram Protocol)

An organization conducts a weekly video conference from its home office to its field locations. Recently, employees at the field locations have been complaining of poor audio and video quality. Which protocol does an engineer monitor for performance issues? UDP TCP IP MAC

UDP User Datagram Protocol

A developer asks the IT department if virtualization would be possible to test software in a sandboxed environment. The developer's workstation runs Windows 10, the central processing unit (CPU) has virtualization technology enabled, and has plenty of resources for virtual machines. Which type 2 hypervisor does the IT staff install? Parallels Workstation VMWare Workstation VMWare ESXi Microsoft Hyper-V

VMWare Workstation

If there is not enough system Random Access Memory (RAM), the memory space can be extended by using disk storage as a page file or swap space. What is this combination of addressable memory called? ECC RAM Virtual RAM Address space Dual-channel memory controller

Virtual RAM

A PC tech plugs a x8 PCIe adapter card into a x16 socket. What speed would the card be capable of running? (Select all that apply.) x1 x8 x16 x4

x1 x8

Systems administrators deploy a virtualization solution that separates host resources for each instance at the operating system level. Which solution is running? Type 1 hypervisor Type 2 hypervisor Container VM

Container

A technician that is new to 3D printers needs to call service for a malfunctioning printer. The technician explains that the problem is with what looks to be a print-head. Which component does the tech report as a problem? Extruder Motion control Build plate Bed

Extruder

A hard disk drive in a system experiences extended read and write times. What is likely the cause? (Select all that apply.) Disk thrashing Bad sectors Bad blocks Data corruption

Bad sectors Bad blocks

A user reports a problem with a laptop to a company help desk. The user reports that the mouse cursor seems to move on its own. What does the help desk technician suspect is the problem? Digitizer Swelling Calibration Overheating

Calibration

A technician needs to troubleshoot problems. When problem-solving, what are the three items that define a problem? (Select all that apply.) Cause Fault Symptom Consequence

Cause Symptom Consequence

A technician troubleshoots a motherboard issue. What the tech discovers is chip creep with a serial ATA (SATA) connector. What is the cause? (Select all that apply.) Changing temperature Dust and dirt Electrostatic discharge Capacitor swelling

Changing temperature Dust and Dirt

A technician follows a best practice methodology when troubleshooting a problematic computer system. Which of the following represents a consequence of having a problematic computer? A disk drive has bad sectors. The system crashes with a bluescreen. A financial spreadsheet will not load. Data required for a meeting is missing.

Data required for a meeting is missing

A user traveling on business reports that a company owned device suffered damage to the screen during a trip. A technician notices cracks on the screen and determines that touch input is no longer recognized. Visual elements on the screen look fine. What components need replacing? (Select all that apply.) Digitizer Protective glass Display panel Gyroscope

Digitizer protective glass

A user contacts a printer technician to report that every print job sent to a laser printer has lines of toner in the same location on every page that is printed. What does the technician suggest may need cleaning or replacing? Toner Drum Fuser Pins

Drum

What is a class of management software designed to apply security policies to the use of mobile devices and apps in the enterprise? Internet Mail Access Protocol (IMAP) Enterprise Mobility Management (EMM) Two-factor authentication (2FA) Mobile device synchronization (sync)

Enterprise Mobility Management (EMM)

A security team at a company discovers that malware is rapidly moving from one virtual machine to another in a live environment. What security issue is occurring? Escape Extension Intrusion Sprawl

Escape

A system suffers from occasional overheating while positioned safely away from other objects. Which solutions can be implemented to help promote airflow to cool down the internal components? (Select all that apply.) Move to a new location. Check the heatsink. Install a new system fan. Use blanking plates.

Install a new system fan Use blanking plates

A support firm installs and configures network access control systems for organizations. This includes implementing the security mechanisms for local and remote computers to authenticate with an internal server system. A switch is put in place on the edge of the network to protect the server and protect against unauthorized traffic. What role does the switch play in the implementation? Supplicant Network Access Server AAA RADIUS

Network Access Server

A technician troubleshoots wired connectivity issues with devices. What should the technician check first to resolve a no or intermittent connectivity issue? Patch cable Network interface card (NIC) Wall port Wi-Fi adapter

Patch Cable

A systems administrator looks to control HTTP requests from client computers based on the time of day. What type of service does the administrator deploy when configuring clients in a non-transparent manner? Load balancer Proxy server Unified threat management Embedded system

Proxy Server

A company considers moving its infrastructure to the cloud. Management emphasizes the need to handle changes in resource usage in real-time. Which feature fulfills this need? Shared resources High availability Rapid elasticity Scalability

Rapid Elasticity

Which cloud characteristic handles changes in demand requirements in real time? Rapid elasticity Scalability High availability Metered utilization

Rapid Elasticity

The office laser printer starts printing pages that smudge easily. The IT specialist is proficient in the common printing defects of laser printers and knows what is causing the problem. What will the IT specialist do to fix the problem? Clean the blocked ink nozzle. Realign the transfer belt. Replace the fuser. Adjust the platen gap.

Replace the Fuser

A technician needs to repair a laptop. Symptoms are that some keyboard characters are not typing properly and the fingerprint reader is not recognized. What type of component is the technician inspecting? SODIMM slot M.2 slot PCIe card Ribbon cables

Ribbon cables

A printer technician troubleshoots a laser printer and determines that the exposing stage of the print job is the issue with print jobs printing incorrectly. What does the technician suspect is happening? The imaging drum is not properly losing its charge. The OS driver is improperly encoding the page in a page description language. The imaging drum is not being conditioned by the primary charge roller. The toner is not being fed evenly onto a magnetized developer roller.

The imaging drum is not properly losing its charge

A printer technician receives a complaint from multiple users sharing a laser printer that the pages they are printing are faded or faint. Upon troubleshooting, the technician ruled out user and server settings. What hardware component of the laser printer needs replacing to fix this error? Fuser Print head Drum Toner cartridge

Toner Cartridge

Which current USB standard supports 2 x 10 Gbps speeds and uses a USB-C connector type? USB 3.2 Gen1 USB 3.2 Gen 2x1 USB 3.2 Gen 2x2 USB 3.1

USB 3.2 Gen 2x2

A new computer experiences a malfunction with a touch input device. A support engineer disassembles the computer to diagnose the problem. While troubleshooting, which component would the technician find as a 9-pin header on the motherboard? Power button USB port Drive activity light 3.5mm Audio Port

USB port

What is the modern Android-based smartphone and tablet connector for wired peripherals and charging? Micro-B USB Mini-B USB-C Lightning

USB-C

A laptop technician replaces the power supply in a desktop system. To do this, the technician needs to know the output of the current power supply unit (PSU). What is the PSU output capability measured as? Voltage Power Wattage rating Efficiency

Wattage rating

Engineers need to share data between the team's laptop devices that are are located in the same office space. The speed needs to be at least 50 Mbps. Which technology do the engineers use? Wi-Fi Bluetooth CDMA NFC

Wi-Fi

A manufacturing firm uses an older Windows NT computer to operate a unique piece of machinery. To support such a legacy system on the network, what common port settings are enabled for communications? 3389 RDP 137-139 NETBIOS 161 SNMP 389 LDAP

137-139 NETBIOS

A laptop technician in a large corporation needs to upgrade the hard drives on employee laptops. Currently, the laptops have standard 5400 rpm 500 Gb magnetic drives. The technician needs to know what physical drive size to order. What is the normal size for a laptop magnetic drive? 3.5 in. 2.5 in. 1.8 in. 80 mm

2.5 in

An engineer plans a new wireless infrastructure rollout. The requirement is for access points that use 48V of power and 13 watts. Which specific standard does the engineer implement? 802.3at 802.3af 802.3bt 802.3

802.3af

An organization looks to harden email services. The systems administrator uses every possible option to help prevent SPAM and other anomalies. During the final stages of configuration, the systems administrator creates a policy within the Domain Name System (DNS) to handle authentication failures. Which record is being configured? MX SPF DMARC DKIM

DMARC

A user tries to connect a second monitor to a computer. The computer has an available digital visual interface (DVI) connector that outputs a digital signal and the monitor has a video graphics array (VGA) connector. A technician recommends a VGA to which type of cable? DVI-D DVI-A DVI-I USB-C

DVI-I

After identifying the problem with a user's computer and collecting detailed information from the user about the problem, a technician believes they know the cause. However, when testing this theory, the technician discovers they were wrong and may not be capable of resolving the issue. What are the next troubleshooting steps for the technician? (Select all that apply.) Back up the computer. Escalate. Develop a new theory. Ask colleagues if any changes have been made to the network infrastructure.

Escalate Develop a new theory

A user's computer powers on, but it does not pass the power on self-test (POST) and there is no display on the monitor. The IT specialist starts with the POST issue. Which of the following troubleshooting tests are appropriate in this situation? (Select all that apply.) Check power management with ACPI. Check for faulty devices by removing one device at a time to see if this fixes the problem. Check for faulty devices by removing all non-essential devices, then adding them back one at a time. Check for a faulty CPU.

Check for faulty devices by removing one device at a time to see if this fixes the problem Check for faulty devices by removing all non-essential devices, then adding them back one at a time Check for a faulty CPU

Which type of virtualization refers to any solution designed to run on ordinary desktops or workstations? Server-side virtualization Application virtualization Container virtualization Client-side virtualization

Client-side virtualization

A laptop technician needs to upgrade the RAM in multiple standardized laptops. Which of the following is the biggest key consideration when upgrading the RAM on the laptops? Form factor HDD size AC adapter power rating DDR version

DDR version

A college would like to implement a secured print solution so that print jobs do not arrive at a printer until the printer is physically interacted with. This will help prevent students from potentially picking up faculty print jobs. Which two physical security solutions does the IT department consider to accomplish this? (Select all that apply.) Driver PIN code Badging Permissions

PIN code Badging

A company is moving towards a cloud deployment model and wants to ensure they select the right pay-as-you-go financing plan. Which deployment models will help the company achieve its cloud computing goals and financing concerns? Private Community Public Hybrid

PUBLIC

A user states that a smartphone does not hold a charge for as long as it did in the past and seems to charge slowly. The change was noticed over the last few months. What could be the cause? (Select all that apply.) Swelling Battery type Aging battery AC Adapter

Aging battery AC adapter

A company implements a new wireless Infrastructure. During the installation, an engineer adjusts the signal of all antennae for optimal performance. Which setting does the engineer use to measure dBi? Transmit power Effective isotropic radiated power Antenna gain Frequency band

Antenna gain

A universal asynchronous receiver transmitter (UART) port was traditionally a physical serial port in a legacy system. In a modern mobile device, how can a UART be utilized? (Select all that apply.) Wi-Fi Bluetooth USB Ethernet

Bluetooth USB

What service provides on-demand resources like server instances, file storage, databases, or applications over a network? Software-defined networking (SDN) Cloud computing Local area network (LAN) Software as a service (SaaS)

Cloud Computing

A small call center office asks their IT service provider to implement a voice-over-IP (VoIP) system for them. After discussing the office's needs, the technician learns that their ability to make and receive phone calls is critical. Considering this information, which of the following should the technician recommend? Configure QoS on the router. Implement DFS. Enable UPnP. Set up port flapping.

Configure QoS on the router

An engineer investigates a new unified threat management appliance to replace an aging firewall. Which website browsing feature can the engineer expect the appliance to have? Content filtering Data loss prevention Workflow automation Load balancing

Content Filtering

Several users of a shared printer complain that the printer is printing on both sides of a sheet of paper when it should only print on one side. What setting does a technician change? Orientation Badging Quality Duplex

Duplex

A support technician helps a user identify a problem with a newly installed application. The user states the application was working the day before. What does the technician do next? Test a theory to determine a cause. Establish a plan of action. Document the findings. Establish a theory of probable cause.

Establish a theory of probable cause

An engineer troubleshooting a network connection identifies a port flapping problem. What should the engineer investigate as a possible cause? (Select all that apply.) Port Security Ethernet cable NIC port Switch port

Ethernet Cable NIC Port Switch Port

A network administrator adds several network printers to a business network. Users can install the printers easily by browsing resources that are available for use. Which protocol enables this capability within a Windows server-based network? NAS AAA LDAP SSO

LDAP

A systems administrator is wanting to use a process in which the TCP/IP protocol is used to query and update an X.500 directory. What can be used to accomplish this task? POP3 IMAP LDAP SMTP

LDAP

A printer technician works in a corporate office. Their office has multiple types of printers that require regular maintenance. Which type of printer maintenance includes replacing and properly disposing of a toner print cartridge? 3-D printer maintenance Impact printer Maintenance Inkjet printer maintenance Laser printer maintenance

Laser printer maintenance

A remote facility cannot utilize a wired internet connection for a short period. When relying on a wireless solution, the company uses a technology that must be provisioned with a motor so it can periodically realign with the array. Which internet access technology is in use? Geostationary orbital satellite internet access Wireless internet service provider Low Earth orbital satellite internet access Global System for Mobile Communication

Low Earth orbital satellite internet access

A technician plans an upgrade for several company laptops with new internal storage devices. The requirement is that the new devices interface with a PCI Express bus. What type of device does the technician use? uSATA mSATA SATA M.2

M.2

An employee at an organization requests a laptop upgrade. The request is for a laptop that is extremely lightweight. There is also a requirement for the fastest speeds possible in order to demo the company's software to potential clients. With these requirements in mind, which drive type should the laptop have? mSATA M.2 2.5" HDD 1.8" HDD

M.2

A company realizes that it needs to implement a management solution for mobile phones. Which solution is specific to the restriction of apps installed from a device's app store? MAM EMM MDM BYOD

MAM (Mobile Application Management)

A college campus is spread throughout an entire city. There is a plan to upgrade the connectivity to all buildings for increased speed. What type do engineers upgrade? MAN WAN LAN PAN

MAN ( Metropolitan Area Network)

A large technical firm deploys a cloud service. The service offers cloud storage along with web development capabilities. What deployment model does the firm utilize when a multi-tiered subscription option is available to the general consumers? Private Public Hybrid Community

Public

A data scientist needs to run complex algorithms and machine learning programs that require a significant amount of computing power. The scientist tells the company's IT pro that their current computer is too slow and their data is backed up daily. What RAID configuration would be best for the data scientist where they don't need redundancy? RAID 0 RAID 1 RAID 5 RAID 10

RAID 0

A computer has three disk drives. Which of the following RAID configurations will commonly be utilized with such a setup? (Select all that apply.) RAID 0 RAID 1 RAID 5 RAID 10

RAID 0 RAID 5

A critical system is set to use secure boot. What properties are characteristic of the secure boot process? (Select all that apply.) The firmware is configured with cryptographic keys. The operating system boot loader is digitally signed. The microprocessor is hard coded with a unique key. It can be managed through the operating system.

The firmware is configured with cryptographic keys The operating system boot loader is digitally signed

A hardware technician replaces the central processing unit (CPU) on an Advanced Micro Devices (AMD) motherboard. What must be applied when connecting the heat sink to the CPU? Thermal grease Locking lever CPU socket PIN grid array (PGA)

Thermal grease

A shared printer handles a lot of print jobs for a medium-sized company. As of late, all users are complaining about the print jobs having a speckled output. What does a printer maintenance technician find to be the problem? The fuser needs replacing. The feed rollers are dirty. The charge roller is dirty. Toner is loose in the printer.

Toner is loose in the printer

A user complains that a computer is too slow when opening numerous applications. A technician suggests purchasing a new computer that features CMP capabilities to handle the user's workload. Which statement describes the technician's suggestion? A single execution unit and set of registers for processes A multi-socket motherboard for multiple CPUs Two processors combined in the same package Multiple parallel thread capability within a process

Two processors combined in the same package

A technician plugs a USB device into a computer and notices that the speeds are slightly less than expected. The USB port and device are USB 3.x devices, and the achieved speed is roughly 9 Gbps. What USB standard is in use? USB 3.2 Gen 2x1 USB 3.2 Gen 1 USB 3.2 Gen 2x2 USB 2.0

USB 3.2 Gen 2x1

When troubleshooting internet connectivity issues on a wired network, the first step is to make sure the patch cables are working and physically connected to the network ports. If that is not the problem, what is the next troubleshooting step? Update the NIC driver. Verify the Ethernet speed and duplex configuration are set to auto-negotiate. Check that Wi-Fi is turned on. Use a loopback tool to test for bad ports.

Use a loopback tool to test for bad ports

The projector in the conference room is experiencing intermittent shutdowns. The technician begins troubleshooting by checking all the connector cables. What are the next troubleshooting steps for the technician? (Select all that apply.) Check that the vents are free from dust. Check that the bulb is not burned out. Check that the LED array is situated properly. Check that the fan is working.

check that the vents are free from dust check that the fan is working

A user's monitor displays a distortedly large image. What troubleshooting steps on the computer should the IT specialist take? (Select all that apply.) Use the OSD to check monitor settings. Check the configuration of the video card. Update the video card driver. Check that the monitor is powered on.

check the configuration of the video card update the video card driver

An engineer plans a fiber cable implementation between two campus buildings. Due to the distance between the locations, the engineer selects single-mode fiber. What specifications does the engineer need to consider with this decision? Large core, long distances, short wavelength Small core, long distances, long wavelength Large core, short distances, long wavelength Small core, short distances, short wavelength

small core , long distance , long wavelength