CPQ

What is a chatbot?

A chatbot is an application that simulates human conversation, either aloud or via text message.

If a rep was selling hardware, what rule would prevent them from combining it with service for software? A Configuration Rule An Alert Rule A Validation Rule A Filter Rule

A configuration Rule

NLU is the technology that makes Salesforce Einstein, well, smart.

Einstein is an NLU technology that trains chatbots to create a learning model.

Which of the following is a benefit of product and price rules? Dynamic contracts More accurate quotes punishing rogue reps SKU proliferation

More accurate quotes

What does MDQ stand for? Massive difficult queries More dynamic questions Many different quotes Multi-dimensional quoting

Multi-dimensional quoting

When selling to value, a company elevates into what position? The winning position Thought leader Trusted advisor Trailblazer

Trusted advisor

Which terms are important to know before you build your bot?

Variables, dialogs, dialog intents, and entities

Which of the following are benefits of chatbots? A Case deflection, shorter wait times, and intelligent responses with NLU B Saved time for customers, the display of useful content, and more efficient distribution processes C Intelligent responses, quickly created cases, and use of stored data D Reduced wait times, efficient service issue queues, and use of NUL E Case deflection, intelligent agents, and scripted conversations

https://trailhead.salesforce.com/content/learn/modules/service_bots_basics/learn-about-einstein-bots#Tdxn4tBK-heading1

Most human-like responses from chatbots are connected to a technology called ?

natural language processing (NLP) or natural language understanding (NLU)