CPQ
What is a chatbot?
A chatbot is an application that simulates human conversation, either aloud or via text message.
If a rep was selling hardware, what rule would prevent them from combining it with service for software? A Configuration Rule An Alert Rule A Validation Rule A Filter Rule
A configuration Rule
NLU is the technology that makes Salesforce Einstein, well, smart.
Einstein is an NLU technology that trains chatbots to create a learning model.
Which of the following is a benefit of product and price rules? Dynamic contracts More accurate quotes punishing rogue reps SKU proliferation
More accurate quotes
What does MDQ stand for? Massive difficult queries More dynamic questions Many different quotes Multi-dimensional quoting
Multi-dimensional quoting
When selling to value, a company elevates into what position? The winning position Thought leader Trusted advisor Trailblazer
Trusted advisor
Which terms are important to know before you build your bot?
Variables, dialogs, dialog intents, and entities
Which of the following are benefits of chatbots? A Case deflection, shorter wait times, and intelligent responses with NLU B Saved time for customers, the display of useful content, and more efficient distribution processes C Intelligent responses, quickly created cases, and use of stored data D Reduced wait times, efficient service issue queues, and use of NUL E Case deflection, intelligent agents, and scripted conversations
https://trailhead.salesforce.com/content/learn/modules/service_bots_basics/learn-about-einstein-bots#Tdxn4tBK-heading1
Most human-like responses from chatbots are connected to a technology called ?
natural language processing (NLP) or natural language understanding (NLU)