Cremation and Funeral Service Practice Questions
Returned in a separate container
Any cremated or processed remains that do not fit in the temporary container or urn shall be.
Funeral provider
Any person, partnership or corporation that sells or offers to sell funeral goods and funeral services to the public.
Pricing method
Any pricing method would be based on: All of these, Average overhead per adult formula service, Mark-up on wholesale casket cost, Wholesale casket cost.
Baffle
Any refractory construction intended to change direction of flow or velocity of the products of combustion.
Galvanized finish
Applied to: Steel burial vaults for protection.
Internal communication
Business communications that are sent to receivers within a company.
Zinc
Can produce thick, white smoke that is difficult to control during cremation.
Third party crematory
Crematory operated by an entity other than the funeral home or funeral provider who contracted with the family of the deceased.
Slander
Defamation of character by spoken words or gesture.
Anonymity
Depersonalization leads to.
Overhead
Expenses incurred in the normal operation of a business.
Warrant
Failing to appear in court when ordered to do so by the court or a law enforcement officer will result in the issuance of a warrant by that court.
Age Discrimination in Employment Act
Federal legislation that requires employer to treat applicants and employees equally regardless of age.
Two inches
For each extra X in width, the interior of a wooden casket increases by.
Urbanization
For the funeral director, urbanization has meant: It is hard to know all families you serve personally.
Carbon monoxide release
From the crematory retort is an indication of: The retort is running too hot.
Anticipatory grief
Grieving that occurs prior to the actual loss.
Retail price for casket
If the wholesale cost of a casket is $1,000.00, and the funeral director marks caskets up 100%, the retail price for that casket is $2000.
Retention time requirement
In most States, regardless of the age of the cremation equipment, there is a ½ second retention time requirement.
Family car placement
In the funeral procession, the family car should be placed directly after the funeral coach.
Crisis counseling
Interventions for a highly emotional, temporary state in which individuals, overcome by feelings of anxiety, grief, confusion or pain are unable to act in a realistic, normal manner.
Cenotaph
Literally 'an empty tomb.' A monument erected in honor for a deceased who is interred elsewhere.
Vaults
Measured by inside dimensions.
Prelude
Music played before a funeral service.
Patriarchal family
No matter the age of the son, if the oldest male dies, he may enter the leadership role in the.
Age discrimination act of 1967
Outlaws discrimination in hiring against those who are over forty years.
Itemized pricing disadvantage
Possible elimination of certain items of service resulting in loss of overhead recovery.
Human resource management
Process of acquiring, training, developing, motivating and appraising a sufficient quantity of qualified employees to perform necessary activities.
Cemetery
Property for earth burials.
Insurance
Protection against physical perils such as fire and flood where monetary compensation will allow rebuilding and recovery.
Memorial services
Rites of funeralization without the presence of the body itself are referred to as.
Chlorinated plastic containers
Should be: Refused by the crematory
Planning
That function of determining in advance what needs to be accomplished in order to achieve a particular goal.
Levaya
The Jewish term for a funeral cortege.
Marketing management
The achieving of economical, orderly, and adequate distribution of products and services.
Persuasion
The act of attempting to influence the behavior and thinking of another person.
Burn rate
The amount of waste incinerated, usually expressed in pounds per hour, with the characteristics or type of waste stipulated.
Shell
The base molding is part of the casket shell.
Taharah
The ceremony of washing the deceased before burial by the Chevra Kadisha.
Compensatory damages
The damages awarded an injured party in a contract entitled to compensation for the exact amount of the loss.
Sales contract
The document between the seller and the buyer stipulating the items furnished, the price of said items and the terms of payment.
Burial-transit permit
The document that can be produced when the completed death certificate is filed.
Automotive style spark plugs
The flame in the crematory retort is generally ignited by.
Receiver
The individual or entity that decodes the message in the communication process.
Sender
The individual or entity that initiates the communication process.
Counselee
The individual seeking assistance of guidance.
Committal service
The last portion of a funeral or memorial service; the rite of finality preceding cremation, earth burial, entombment or burial at sea.
Per stirpes
The method of dividing an intestate estate where a class or group of distributees take the share which their deceased ancestor should have been entitled to, and not as individuals.
Mausolus
The modern day mausoleum is named in memory of Mausolus who died in 353 BC.
Amount of body fat
The most easily discernible by a crematory operator with regard to determining the sequence of cases for that day.
Cot
The most important item of equipment an employee should check a van for before a removal.
Weight of the deceased
The next most important bit of information needed to staff the removal properly, after the name of the deceased and other details.
Facilities management
The obtaining and maintaining of adequate work space and funeral equipment.
Maker of the note
The person who signs a promissory note and is obligated to pay at maturity.
Options
The potential choice of actions provided through counseling.
Competition
The practice of trying to obtain something that is being sought by others under similar circumstances at the same time.
Beauty and Finish
The primary reason behind the selection of a particular casket is said to be its beauty and finish.
Shock
The reaction of the body to an event often experienced emotionally as a sudden, violent and upsetting disturbance.
Lid
The rim is part of the casket lid.
Psychology
The science of individual human behavior.
Nave
The seating or auditorium section of the liturgical church where the members of the congregation are seated.
Funeral service psychology
The study of psychological theories, principles and applications as related to funeral service.
Arrangement conference
The time when funeral director and family plan funeral rites and confirm financial details.
Bona fide occupational qualification
This is an allowed and approved reason for job discrimination when hiring.
Sarcophagus
This word comes from the Greek meaning 'flesh-eater.' It has come to mean any large burial receptacle.
Tangible assets
Those assets that can be appraised by value or seen or touched.
Rescind
To cancel or annul or void a contract.
Both Directing and Actuating
To guide and/or supervise the activities of an organization.
Objectives of psychology
Which of the following are objectives of psychology? All of these: To help people learn more effectively, To make better adjustments to life situations, To understand why people do the things they do.
Tightness of chest
Which of the following is a somatic disturbance in grief?
Unconditional positive regard
Which of the following self concept factors would NOT harm the ability of the funeral director to effectively communicate with his clientele?
Carl Rogers
Which of the following would argue that counseling is associated with unconditional positive regard?
Register book
A book where attendees can register their attendance in writing as a keepsake for the family.
Thesis statement
A complete sentence describing the central idea of a speech usually found in the first paragraph.
Reliquary
A container for the preservation of relics of a Saint.
Executory
A contract in which the terms have not been fully performed by all the parties.
Voidable
A contract made by a person who is intoxicated enough to be uncertain of the consequences at the time the contract is made.
A unilateral contract
A contract which is based upon only one of the parties doing anything for consideration.
At-need counseling
A death has occurred and the funeral director is counseling with the family as they select the services and items of merchandise in completing arrangements for the funeral.
Burner
A device for the introduction of flame by the delivery or combining of a fuel and air mixture in the presence of heat.
Job description
A document that lists the major responsibilities and tasks of the job.
A nuclear family
A man, a woman and their unmarried children in one household.
Vault
A metal or concrete enclosure designed to protect the casket.
Death notice
A newspaper notice simply stating the name of the deceased, dates of birth and death, and the location of service.
Stationary bar handle
A non-movable handle that extends all the way around the casket.
Fixed multiple pricing
A price determination method whereby the casket cost is multiplied by a constant factor.
Bi-unit pricing
A pricing method that shows separately the price for the service to be rendered and the price for the casket.
Non-traditional funeral rite
A rite which deviates from the normal.
A rite
A ritual filled event with deep symbolic meaning.
Grave
A space in a Cemetery used or intended to be used for the burial of one full size individual human remains.
Gravestone
A stone with an inscription used to mark the grave. May be as simple as the name and dates- John Doe 1927 - 2004.
An air tray
A transfer container used for shipping via common carrier which consists of a wooden tray with a corrugated cardboard cover for the casket.
Chronic grief
A type of complicated grief which is prolonged and is excessive in duration.
Non-guaranteed
A type of pre-need arrangement where the funeral home applies the amount already paid, plus accruals to the balance due.
Indirect presentation
A type of presentation style used when the funeral director does not remain in the selection room throughout the selection process.
First call
A typical initial communication made by a family member to a funeral home regarding arrangements.
Combustion
Also called: Chemical reduction
Grief
An emotion or set of emotions due to a loss that is involved in the work of mourning.
Transfer container
An example of which is an air tray.
Hospice
An institution designed to treat patients with a life-limiting condition.
