Customer Service
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Human Relations Skills
"People Skills" - abilities that allow one to interact with others effectively.
Customer Focus
A commitment to providing high quality service to all customers.
Empathy
Understanding or concern for someone's feelings or position.
Internal Customers
Departments or employees within an organization who use the products or services by others within the organization.
External Customers
People or organizations that buy or use the product & services provided by the organization.
Customer Service
The ability of an organization to consistently give c customers what they want and need.
