DECA: HRM

One of the reasons why networking is so effective is because the contacts often

work at the company that is hiring.

Isabelle is developing a document that divides along-term project in to meaningful subprojects and tasks, which she will use to guide the workflow. Isabelle is developing the

work breakdown structure. a process of dividing project tasks into meaningful components to complete the project.

"Brain Drain" occurs when

A country loses talented employees to better opportunities overseas. Brain drain occurs when employees leave their native countries for better jobs in other nations. It can be a negative effect on developing counties struggling to build strong economies. Brain drain does not refer to online shipping, offshoring, or communication between people who speak different languages

Which is a negative effect on businesses of government regulation efficiently

Additional expense and inefficiency are experienced. They occur because businesses need large numbers of employees just to handle government requirements. Some businesses become so involved in meeting government requirements that they do not operate efficiently. Property protection, regulation of resources, and prohibition of unfair traded practices are all positive effects of government regulation.

Regular credit accounts are sometimes called open accounts because they allow

After a period of time- (30 days most likely) a user can buy/use the credit card, but at the end of the time period provided they must pay the entire amount that is due

The United States' business culture tends to embrace self- reliance and personal accomplishment, which are characteristics of

An individulist society. An individualist society is one in which group ties are loose and everyone is expected to take care of themselves. When a person takes care of themselves, they are being self-reliant. Because self-reliant people are independent, they take pride in accomplishing goals on their own. Collectivism embraces interdependence, group affiliation, and team orientation. A long- term oriented society focuses on future rewards and values actions such as persistence

What is important to do, when giving verbal directions to make sure the audience understands?

Ask questions. When giving verbal directions, its important to regularly ask questions to make sure the audience understands the directions. Asking if listeners understand a certain word or phrase will provide feedback that indicates understanding. Many times, listeners will not admit they do not understand, and the only way to find out is to ask questions. Maintaining eye contact, using gestures and explaining formation are techniques for giving verbal directions. However, they will not indicate if the audience understands the directions

Information management can be a challenge because the business world is

Constantly changing.Information management is very active because nothing is ever assumed to fit the bill of current programs. Staying alert to new information and trends is key and knowing how to adjust accordingly. Business technology is changing as well and companies information is electronic rather than on paper

Henry's been at his current job for five years. He doesn't really like it but doesn't want to look for a new job because he's so used to this one. Henry avoid adapting because of

Contentment. He doesn't want to try new things because it will be a challenge and hard to adjust. He rather stick to what he knows because it is easiest.

Marsha wants to invest her savings in a business.However,she wants to protect all of her personal assets. Which type of business ownership would be most appropriate for Marsha?

Corporation. A corporation is a form of ownership owned by stockholders who have purchased stock. The liability of each owner is limited to the amount invested. A franchise is an agreement between a parent company an a franchisee to distribute goods and services. A partnership is a form of business ownership owned by two or more persons. A sole proprietorship is a form of business ownership in which the business is owned by one person

Ian's employer electronically places Ian's paycheck directly into his bank checking account every pay period. In what column on Ian's bank statement will he find these transactions

Deposits and credits

A computer program that captures the knowledge of experienced workers is known as an

Expert system. This gathers information of experienced workers in and outside of an organization. It helps navigate employees when they are faced with problems.

Combining steel, glass, and other raw materials into a vehicle is an example of _________ utility

Form. From utility means altering or changing the shape of a product to make it more useful to the consumer, as in transforming various raw materials into cars and trucks. Time utility involves making products available at the time they are wanted or needed by consumers. Place utility occurs when goods and services are available at the place (location) they are wanted or needed by consumers. Possession utility is created when ownership of a product is transferred from the seller to the person who will use it

Maya truly cares about her coach, Jamie, and she wants Jamie to succeed. What characteristic of coaching does Maya illustrate

Genuine concern for others. Coaching involves being active and a positive influence in someone else's life. Coaches must be involved and in an understanding of their trainees life and want to make positive changes for them. This shows genuine concern for them.

During a meeting with German businesspeople, an American businessperson introduced a change to the agenda. German businesspeople were caught off guard by this change, they became upset, which indicates that German culture tends to be

Have a low tolerance for uncertainty. Cultures that have numerous rules and like to know what to expect tend to have a low tolerance for uncertainty and ambiguity. Because these cultures prefer structure and order, they do not easily accept new ideas or change, nor do they feel comfortable taking risks. The example does not indicate that Germans are highly ethnocentric, which is the belief that your own culture is naturally better than other cultures.

What is an indicator of a strong organizational ethics?

High trust and mutual respect. Human resource managers even set indicators of strong organizational ethnics including high trust and mutual respect, complete information, open discussion of different options, and concrete goals

What should a business employee do before wiring an informational message?

Identify the audience. Before writing informational messages, business employees need to know who the audience is so they can present the message in a away that is relevant to that audience. For example, one audience might be the business's customers, while another audience might be the business's investors. The message a business employee sends to customers is very different from the message that will be sent to investors. Before writing informational messages, employees do not need to plan a response or wait for feedback. In most cases, the message will generate a response or feedback from those we read it. The medium is the written message.

As a new employee, your receive constructive criticism about your job performance. This criticism is designed to

Improve your ability to do the job. Constructive criticism points out mistakes for the purpose of helping someone to improve. its your responsibility to accept criticism and to improve your job performance. Showing you you your lack of ability , demonstrating the supervisors superior job knowledge, or trying to hurt or discredit you are examples of destructive criticism.

Which is the most efficient tool for gathering external information that businesses need

Internet. The internet is a worldwide network of computers that provides unlimited access to information and communication with others. It can be used to access government websites, agencies, competitors,,etc

Sally is a production-line worker who is experiencing problems with the production equipment. Following the appropriate chain of command, Sally should report the problem to

Jim, production-line supervisor

What should you develop during the process of identifying the people who have the skills that are needed to complete the project?

Job description. an explanation of exactly what is involved such as qualifications, education, or experience

As the manager of her own company, Brooke is able to guide the company and its employees in a desired manner. Brooke possesses the trait of

Leadership. Leadership is one type of personality trait that will contribute to success in personal and professional endeavors. Leadership is the ability to guide or direct the actions of others. The ability to guide employees is an important aspect of managing a company's employees. Creativity is the ability to generate unique ideas, approaches, solutions, etc. Empathy is the ability to put oneself in another person's situation. Initiative is willingness to act without having to be told to do so

To manage their work commitments in a timely manner, businesspeople should

Estimate time that it takes them to perform their tasks. when business people estimate time that it takes to perform tasks it helps them plan, prioritize and manage their work load effectively. I worked helps people avoid scheduling activities to close together, what can affect their quality of work, for example, if it takes a business person takes one hour to prepare a status report that is due at 4 PM they do not start the report at 3:30. taking shortcuts/ performing work too quickly often results in errors and low quality work

Corsica Steel Mill has developed a new process to reduce the time it takes to complete a phase of production. To legally protect this new process from unauthorized use, the company should obtain a

Patent. A patent is a legal protection for a product or process, such as a production process. Businesses can have legal protection from the government to an intangible property

what is a true statement about safety hazards in the workplace

Poor housekeeping can cause safety hazards. cluttered areas are hazardous.

Two employees used a business's computerized accounting system to change some records. They were able to steal $50,000 from the business because the accounting system lacked.....

Protection from theft and fraud. The accounting system should be set up in a way that makes it difficult for employees to gain access to the system and make changes to the information.

Effective managers involve employees planning changes because people who help to initiate changes are usually more ______ to those changes

Receptive, most people are resistant to change out of fear or insecurity. They are however more likely to accept change that they have helped to create. employees feel a sense of responsibility when involved in the process of making changes. Consequently, Smart business managers frequently involve employees in the decision-making process leading up to the change. Employees who have had no input mean react negatively by being in different, resistant, or resigned

One of the main functions of the legal procedure is to

Resolve disputes. The legal procedure is the process of reviewing disputes or claims and resolving them in a fair manner. Businesses are often involved in disputes with other entities, such as suppliers or competitors. If a business believes it has been wronged by another, the business follows the appropriate legal procedure to resolve the issue. Enacting legislation, establishing laws, and dissolving businesses are not the main functions of the legal procedure

A business that wants to maintain positive,long-term relationships with its vendors should

Share relevant information. communication builds trust and respect.

Which is a function in a spreadsheet software program, allowing the computer user to change the format of the data from ascending to descending order

Sort. This allows the computer user to change the order of data in a spreadsheet. A graph, or pie chart may be added in the spreadsheet. The computer is allowed to add, average, or count numerical data in a spreadsheet. replacing text or numerical values with designated text or numbers

It is most appropriate for businesspeople to use complex, technical jargon when they are

Speaking with coworkers. Jargon is a specialized language known only to certain group of people. Industries and companies often use jargon that is meaningful to their businesses and may not be easily understood by people outside of their industries or companies. Coworkers are more likely to use jargon because they are familiar with the terms and their meanings or applications. New customers, friends, business associates, and acquaintances may not be familiar with a specific industry's jargon.

Alex is very skilled in building positive customer/client relations because he can express himself without offending others. Alex would be described as having

Tact. Tact is the ability to say or do the right thing in all circumstances. Tact helps to build good customer/client relations because it shows courtesy and respect to others. Generosity is a willingness to give of oneself or one's means. Character is the combination of traits or the reputation of an individual. Integrity is adhering to an established set of personal ethics

Why is it important for businesses to interpret statistical findings?

To obtain useful information. to see its potential

Kate's coworker Jack is meeting with a very important German client tomorrow. Kate has been to Germany several times, and tells Jack that German businesspeople tend to be very formal and serious in business situations. After learning this info., Jack now knows he should avoid

Using humor. Germans tend to be very formal and serious about their business, they do not find it appropriate to use humor during business situations. It is appropriate to use titles, shake hands, and make eye contact. These behaviors are respectful to Germans.

Project management can benefit greatly from user-generated, user updated websites called

Wikis.

Which of the following is an example of Saudi Arabian custom that relates to gender

Woman are not permitted to drive a car. Different cultures have different expectations and rules in relation to gender. In Saudi Arabia, woman are not permitted to drive a car. The day of rest is often associated with religious traditions. Laws regarding the consumption of pork are related to religious practices. The "thumbs up" symbol is a form of nonverbal communication

What is often a positive result of accepting responsibility for a poor decision?

You gain others respect. People do not like to make mistakes, but Everyone makes them from time to time. It's the way the person handles a mistake or poor decision that is important. The responsibility means admitting the wrongdoing accepting consequences for the decision and trying to do better the next Time. when a person admits to making a mistake they're likely to gain respect others and gain trust. People do not admit their mistakes or they blame others for mistakes they are showing that they value their well-being over others which is demonstrating self-importance. Most people do not trust individuals who do not accept responsibility for their actions or decisions and are likely to be skeptical about this individuals true motives cannot control others opinions

Which is most likely action that the government takes when a person misses the deadline for filling his/her income tax return

a penalty- fine or fee

What do companies often use to assign and track various business tasks?

accountability matrix. This is a table that assigns tasks to workers and tracks the worker's progress in relation to various business or project activities. The A.M consists of a project-management software. This can be through a word-process or spreadsheet application.

What tends to increase when all employees follow the company's rules of conduct?

organizational cohesiveness

The belief that profitable sales volume will result from giving customers quality products at fair and reasonable prices is part of the

Marketing concept. This is the belief that when satisfying the consumer with quality products, and achieving the company's goal.

What do many individuals establish when planning for future financial needs?

College fund. In many cases, paying for college is a future finical needs which many people plan. A college fund can be set up with a bank o ran investment company. This includes setting aside money on a monthly basis.

A businessperson offended a foreign client when s/he continuously made an insulting gesture. As a result, the client severed ties with the businessperson's company. This situation could have been avoided if the businessperson had

Taken the time to learn about the client's culture before the meeting. Because customers and gestures differ by country, businesspeople must understand and monitor their body language, when conducting business in other countries. Certain gestures may be friendly in some cultures and offensive or disrespectful in other cultures. If the businessperson had taken time to learn about the client's country and culture, s/he could have avoided making the offensive gesture altogether. There is not enough information provided to determine if the client expressed his/her discomfort-verbally or nonverbally- about the businessperson's offensive behavior during the meeting. Gestures are nonverbal behaviors rather than a verbal or language barrier. A letter of apology would not have prevented the business person from making the gesture in the first place. A letter of apology may have helped smooth things over with the client, but the letter should have been sent directly to the client rather than the country's ambassador

You have a customer on the phone who always ends up talking about his personal life for far too long. Today, he's telling you a long story about his recent vaca. However, you have several other calls on the line and tons of work to do. How do you handle this situation?

Tell the caller you're happy to hear about his vacation, but you have to take another call. It's important to be as professional and polite and possible, even if a talkative caller is taking up too much of your work time. By saying something courteous yet assertive, like, "I'm happy to hear about your vacation, but I have to take another call now"", your letting the caller know that you appreciate his personal stories, but that you also have work to do. This customer brings money to your business, so you don't want to be rude or risking an offense. You shouldn't tell the customer that you don't have time for him even if he's just telling personal stories. You also shouldn't transfer the call to another person, as that would be considered rude both to the customer and your coworker. Although its important to sound interested when you're talking to a customer, you shouldn't talk to them for too long, especially not if you have important work to do. It's necessary to strike a good balance between making a customer connection and asserting yourself

One of the first steps that a business usually takes to develop a project plan is to

identify needed resources.

how can a business reduce risks that are associated with a poor public image

implement an ethics program

When during the interview? preparing an interview follow-up letter, what might applicants include that they forgot to mention

important information

Dale stores his customer records in a remote database that he accesses via the Internet. Where does Dale maintain his customer files

in the cloud. the cloud storage is very popular because it involves storing records in a database maintained by a third party at an off-sited database storage facility.

a potential benefit to businesses that implement counties quality improvement processes is

increased sales

risk retention groups are typically only allowed to offer ______ insurance coverage

liability.

Silence is an effective negotiating technique to use with a vendor when a business wants the vendor to

make a concession. when one party gives up during a negotiation.

the process of managerial planning typically helps to

maximize resource effciency

Isabelle asks Todd ,one of he rproject-team members, if he has collected all of the information that he needs to start tabulating a survey. What project-management activity is Isabelle performing?

monitoring. checking on the progress of something.

Elaine, a buyer for a large retail chain,places a paper-goods order with Sheets Paper Company,one of five paper suppliers she uses, because Sheets has the best prices and can ship the order tomorrow. This is an example of a(n) ___________ order.

open. is an order for staple goods that is placed with one of several available vendors who can meet the business's immediate requirements.

provides the foundation for a business's overall planning and controlling activities

organizational goals

Because Robert is up for a promotion and wants to impress his manager, he will not share with his cowers the tacit knowledge that helps him efficiently preform his job. Robert's reason for not sharing the information relates to

personal gain. he is more concerned with his personal career advancement

The section of the marketing plan that should dress where the business will be located is the _____ section

place: products/supplies will be purchased and how the inventory of products or supplies will be managed

John frequently lists or ranks the things he needs to do in the order of their importance. John is __________ his activities.

prioritizing

The Six Sigma quality management framework involves monitoring improvement processes by analyzing

quantitative information

When participating in group discussions, it is often helpful to

Appoint a leader. When participating in group discussions, it is often helpful to appoint a leader so someone will be able to guide and control the discussion.The leader will be able to encourage all members to participate and keep the discussion on track. Without a leader, the group might lose its focus and discuss issues that are not relevant. A leader can keep the discussion moving rather than allow the group to socialize. Also, a leader can prevent others from interrupting or slow down someone who is dominating the discussion. A leader should be assertive than aggressive

Because Cost Ricans do not like be kept waiting, it is important for businesspeople to

Arrive at meetings on time. They way a culture views the concept of time is an important consideration when conducting international business. In some cultures, punctuality is very important, therefore, it is important to arrive on time for business meetings or social functions. Meeting breaks, luncheon meetings, and government ordinances do not relate to keeping people waiting

To calculate total revenue, a business multiplies the number of units sold by

Average price per unit. Total revenue is one of the two key measures of revenue that businesses use to decide what amount of output will produce the greatest profits. It is calculated by multiplying the number of units sold by the average price per unit. Marginal revenue, on the other hand, is the extra revenue associated with the production and sale of one additional unit of output. Marginal revenue is not used to calculate total revenue. Fixed costs are the extra costs incurred when a business produces one additional unit of product. Marina costs are not used to calculate total revenue

An indication that employees might be experiencing a lot of stress

Being irritated when dealing with customers. When employees are behaving inappropriately to a customer this shows they are stressed and not focused on work.

What information should be included in the recommendations section of an analytical report?

Benefits and risks. An analytical report is a document that explains and evaluates an issue, opportunity, or problem. An important aspect of developing an analytical report involves providing recommendations for a course of action related to the issue, opportunity, or problem. When providing recommendations, the writer should clearly state both the benefits and risks associated with the recommendation, so the reader(s) can make informed business decisions. Analytical reports may discuss a particular product, a project, or the business's budget, depending on the report topic

Which of the following are characteristic of a well-written executive summary:

Clear, concise, and error free. An executive summary is a section of a formal report that highlights the most important information that appears in the body of the document. A well-written executive summary should be clear, concise, and error free. It should be easy to read and simple to understand. Because an executive summary is part of a formal report, it should follow a formal format. An executive summary does not need to be creative- its primary purpose is to inform the reader about essential facts

Which of the following statements regarding company policies is true

Company policies identify general company rules. company policies are rules made in advance by management to assist employees in decision making. They are typically general rather than specific in nature and relate to the company's overall vision. Company policies also describe whom the rules apply to and why they exist. Company policies and procedures are not the same; company procedures provide more detailed step-by-step plans of how to carry out policies and processes. Company procedures identify very specific employee actions, such as what to do in the event of an emergency

Most likely to be a result of competition

Development of new products. Competition encourages businesses to develop new products in order to meet consumers needs. Businesses feel that the company which best satisfies consumers will be the most successful company. Competition helps to control prices because businesses must keep prices in line with production costs in order to be competitive. Businesses must also maintain or improve product quality to be competitive. A monopoly exists when a market is controlled by one supplier, and there are no substitute goods or services readily available. No competition exists in a true monopoly

During a negotiation, a non-verbal behavior indicates a negotiator's high level of confidence is

Direct eye contact. Showing self-confiendence is showing self confidence which makes a person more credible.

How does empathy help coworkers to be fair with each other?

Empathy helps employees get a better understanding of others pow and empathy helps resolve issues with a mutual understanding.

Plastico Manufacturing company had to temporarily shut down one of its factories because it was emitting toxic chemicals into the air. Plastic as not complying with the community's

Environmental regulations.

Which of the following types of information should a business keep on file indefinitely

Federal income tax returns. The IRS highly suggests thats companies should keep on file for the life of the business the federal income tax returns.This is in case of being in the even to a tax audit

Monica has always loved to work with preschool children. She would like to open a day care center in her area. However, she does not have enough capital saved at this time. What business activity should Monica dress first?

Financial analysis. This is the process of planning, maintaining, monitoring, controlling, and reporting the use of finical resources. Aspects of this activity involve obtaining funds and using them to achieve the goals of the business. The accounting activities keep and interpret financial records. Information management is the process of coordinating the resources pertaining to business knowledge, facts, or data. Marketing is the process of creating, communicating, and delivering value to customers and managing customer relationships in ways that benefit the organization and its stakeholders

Interpreting business policies to customers is usually easier if the business has created a (#15)

Friendly. Treating customers in a friendly manner will make them feel more comfortable. They will feel that the business has a personal interest in them and be more accepting of any explanation of policies. Distant, remote, and superior are terms that refer to an unfriendly and cold atmosphere that would make customers feel uncomfortable

Refusing to do things you really don't want to do is _____ your self-esteem

Good for. Not doing things you don't want to do is one way of being responsible for yourself. It is good for your self-esteem as doing the things that make you feel good about yourself

The capability of combing graphics, text, animation, and sound is a unique characteristic of _______ software programs

Presentation. Presentation software programs is allowing the user a way of presenting information in a more understandable and tangible way. This can be used in the form of slide programs, overhead transparencies, multimedia presentations,..etc

Before an individual can follow verbal directions, s/he must first be ready to

Listen. Speaking and/or writing does not help a person to follow verbal directions. Following directions can only be accomplish by listening to what the other person has to say and interpreting its meaning. Understanding is the result of good listening

What organizations helps union locals to become established, recruit new members, and negotiate with management

National union. This organization exercises a great deal of control over local unions. For instance, local rules must always be in line with those established on the national level. National unions serve the local by promoting union growth, recruiting new members, helping to establish new locals, and negotiating with management. Neither freelancer state government would be involved in union establishment. Shop stewards negotiate members' grievances with management. The National Labor Relations Board is a federal agency concerned with unfair labor practices

Which business will be able to adapt to changing markets

Proactive management. To thrive and grow, businesses must be willing to accept and adapt to changes in the marketplace. This requires a proactive attitude by management, which involves looking for new market opportunities and taking quick action to accommodate trends. Reactive management involves taking action after an occurrence. Authoritarian management is a management style in which managers prefer to exercise a high degree of control over their subordinates. Conservative leaders tend to favor tradition and shy away from drastic change

which of the following statements would be placed in the introductory section of a research report

The purpose of this study is to determine why sales have been decreasing for three consecutive quarters. A research report is a written document that summarizes an investigation related to a particular issue or problem. A comprehensive research report contains several sections. In the introductory section of the research report, the writer identifies the problem and the purpose of the report, such as declining sales. Recommendations are detailed at the end of the report. Details about the research process, such as survey data, are addressed in the methodology section of the research report. Statistics are included in the results section of the research report

statements about creativity in marketing occupations is true:

almost all marketing occupations involve creativity to some extent.

what type of risk management technology can track individual traders' risk limits and notify management immediately if any trader exceeds his/her preset limit?

automated over sight

An estimate of a business's income and expenses for a specified period of time is an

budget. budgets are based on reports of figures recorded in previous years. a balance sheet is a summary of a business's assets, liabilities, and capital at a particular point in time. An income statement provides information about a company's profits and losses

Kate works closely with all the company's departments to develop computer software programs that enhance the business's ability to communicate and obtain data. Kate works in the area of

business information technology

Releasing equipment ,materials, and team members are tasks that are completed during the ___________ phase of a project.

closing.

What do managers need to do to help employees understand their specific responsibilities in achieving the organization's goals?

communicate priorities

In which component of the project's statement of work (SOW) would the following message most likely appear: "Due to the limited amount of time allocated to complete the study, the survey sample size may need to be reduced."

constraints.

One of the benefits of production to consumers is that production

creates form utility. usefulness created by altering or changing the form or shape of a good to make it more useful to the consumer or user

characteristics are necessary for entrepreneurs to be successful:

creativity and innovation

A comprehensive report reveals that the Sabin Company can increase its data-entry out puts by 20% in a six-month period by installing the MMX software system. Sabin can use this type of business analysis to determine

how to increases efficiency.

what management function involves motivating and encouraging an employee?

directing

For an investment to yield positive results at the end of the investment period, the earnings should

exceed the rate of inflation. when making investments, it is important to consider the time value of money,, which is the difference between the money's current purchasing power in relation to its purchasing power at a future date. Earnings from an investment can come in an accumulated interest from debt securities or dividends from equity securities. The rate of inflation - which is an increase in prices of goods and services.

Another term for quality is

excellence.

an area often used by customers that a business must maintain on a regular basis:

exterior sidewalk. customers use exterior sidewalks to gain entry to a business. must be maintained on a regular basis in order to prevent damage, such as cracks or hole to not be hazardous.

inspecting raw materials before using them to produce finished goods is an example of ____

feedforward

During a weekly status meeting, Tom said, "We've worked extremely hard and have made some tremendous progress on this stage of the project, so I am taking the team out to lunch next Wednesday." What project-management activity is Tom performing?

rewarding

Project- management software can help businesspeople allocate necessary resources and

schedule tasks. project management is the process of planning, scheduling, and monitoring the progress of a project to achieve specific goal. Softwares may help determine the resources a businessperson would need to complete their project like materials / supplies, contractors/people/employees, and money.

a management function that focuses on matching the appropriate person with the necessary skills for a specific job

staffing

what is a necessary component of quality assurance activities ?

systematic process.

what must be determined before the work effort can be coordinated effectively

the necessary tasks. you must know what tasks should be done, who should do them and what order they must be performed in

Why does a business keep stock on hand for resale?

to sell it to end users.