DECA ICDC Principles
Which of the following would be the most appropriate item to purchase with a credit card:
Airline ticket
Brix Beauty Salon used a celebrity's name and photograph in a recent newspaper advertisement, even though the celebrity had not given Brix permission to use her name and likeness. What tort did Brix Beauty Salon commit?
Appropriation
Which of the following is a true statement about listening skills while handling telephone calls:
Being a good listener requires active listening skills.
Marie uses a lot of gestures when she is communicating with customers. What tool is Marie using?
Body language
Steve is unsure how to dress appropriately for his job interview. Which of the following is a guideline that might help him select the proper attire:
Business clothing usually should be conservative
Which of the following do many businesses include on their web sites in order to obtain feedback from customers:
E-mail inquiry field
What communication style is most appropriate to use when you are providing a friend with personal advice?
Empathic
Which of the following business resources provides information about the company's dress codes and vacation policies, and general rules for appropriate behavior:
Employee handbook
Which of the following helps individuals select the type of life insurance to buy and the most appropriate investments:
Financial planners
Which of the following is not a benefit of effective human relations at work:
Low productivity
When a business uses credit to purchase goods and services, what benefit does it receive?
Maintaining inventory levels
Many businesses use database software programs to computerize their customer mailing lists in order to instantly
sort by zip code
A message from the company president to all employees concerning a change in insurance coverage is a form of __________ communication.
staff
Most nations' federal agencies must function within certain limits identified in the specific enabling legislation that gave the agencies their powers. These limits on the federal agencies' activities are an example of
statutory control.
Which of the following groups would be most likely to limit our society's human resources and hinder our leadership in the use of technology:
People, ages 25-55, who lack technological skills
Which of the following is an example of an integrated software application:
Point-of-sale
Which of the following is considered the primary incentive for starting a business:
Profit motive
How does insurance benefit a business?
Protects against financial loss
After a purchasing specialist has determined that s/he has selected the right supplier for a job, what do s/he and the supplier develop?
Purchase agreement
Where could you find up-to-date information about jobs that are available to persons with physical and sensory disabilities?
State departments of vocational rehabilitation
Which of the following is one of the major responsibilities for top-level managers:
Strategic planning
Which of the following is a true statement about visions:
They require hard work and determination
Why should job seekers keep a written record of the jobs they hear of or read about?
To keep track of important job information
Which of the following is a reason why businesses write informational messages:
To sell products
Which of the following adds meaning to the words a speaker uses:
Tone of voice
The price of raw materials used in manufacturing a product was double what had been projected for the year. Which of the following could the business determine by analyzing its financial information:
Variances
When hiring new employees, which of the following is an activity that many businesses consider as an equivalent to work experience:
Volunteering
Which of the following is a basic computer operating system that a business might use:
Windows
Matt just received a letter telling him that someone else had been hired for a job for which Matt had been interviewed. Since Matt didn't get the job, does he need to write an interview follow-up letter to the company?
Yes, he should already have sent a follow-up letter
A benefit of using an electronic calendar to prepare schedules is that it allows employees to
manage their time
Becoming a problem solver helps you to
meet your personal and professional goals
One computer tool that a businessperson can use to organize online information for a research report is
mind-mapping programs.
In business, the financial function monitors and controls the company's
monetary returns and risks
Health and safety regulations in business usually require businesses to
report workplace accidents
Resources, goods, and services are more highly valued if they are
scarce
Employees who arrive at work on time and direct their own work-related activities during the course of the day usually possess positive __________ skills.
self-management
Running out of inventory can result in
lost sales
What is an example of a positive affirmation?
"I do not put off for tomorrow what I can do today."
Which of the following statements depicts responsible behavior on the part of the employee:
"I told my supervisor I would work on Friday nights, so I will be here Friday."
Some job application forms ask why the applicant left a previous job. Which of the following would be an acceptable answer to this question:
"I was seeking a more responsible job."
Which of the following sources is most likely to contain timely information:
A technical-trends report that was written on February 5, 2011
Which of the following is an example of acting on a decision:
Accepting a promotion
Paul is nervous about his sales presentation. But, he doesn't want to admit it to himself. His coworker, Amanda, pointed it out to him while he was practicing what to say. What should she recommend that he do?
Accurately assess his emotions
Nicole's Manicure Salon has operated successfully for the past 15 years. Recently, Nicole decided to expand by offering several people the opportunity to own and operate a Nicole's Manicure Salon in other locations. Which form of business ownership would allow Nicole to attain her goal?
Business-format franchise
How can the salesperson try to reduce the number of customer complaints about the products customers buy?
By identifying the customer's real needs
What is the final step in the process of leading change?
Celebrate success
Which of the following is a true statement about coaching:
Coaching is enabling others to reach their potential
Which of the following is an example of a groupware application:
Database sharing
What is often a benefit to a business of providing good customer service?
Greater profits
Which of the following is the opportunity cost for a person who decides to place $500 in the bank rather than purchase something s/he really wants but does not need:
Immediate gratification
What is likely to occur if a business's employees do not follow the business's security procedures?
Increased risk of theft
What do individuals often identify when assessing their personal strengths and weaknesses?
Interests
Which of the following is a public good that is provided by the government:
Interstate highways
Joyce was told by her supervisor that she should take more initiative, use more tact when dealing with customers, and smile more. How should Joyce go about improving these personal traits?
Joyce should work on one trait at a time
What often increases when a person continually resists change or fails to adapt to new circumstances?
Levels of stress
What is one benefit that the Internet provides consumers?
Makes it easier to comparison shop
Which of the following is a true statement about productivity:
Most businesses try to increase productivity
Which of the following is a routine security precaution:
Observing customers
What should employees keep in mind when trying to be objective while defending their ideas?
Others may have different opinions.
Which of the following usually is the first step in applying written directions to achieve tasks:
Reading
After Lana finishes writing the promotional copy for a direct-mail letter, she plans to proofread and edit her work on her computer. What technique will help Lana determine if the text is clear and logical?
Reading the text aloud
Which of the following message closings is the most appropriate to use for a businessperson who is sending formal e-mail correspondence:
Regards
Lisa charges another sole proprietor to use the extra office in the building she owns. Which of the following is Lisa's source of income:
Rent
ChemTech International plans to build a new research facility, which is to be completed in two years. As an employee with ChemTech, your supervisor has requested that you produce a detailed document to send to potential vendors and contractors that outlines how they should submit bids to perform work for the new facility. The document is to contain instructions about the type of information the potential vendors should provide in their bids, and the format in which the information should be presented. What type of document are you preparing?
Request for proposal
Which of the following usually is a benefit of listening to others and trying to understand what they are saying in order to respond appropriately:
Respect of coworkers
Which of the following statements about retirement is true:
Saving even a little bit each month will help
What is a factor that many businesses consider when promoting employees?
Seniority
In what primary way does a T account benefit an accountant in maintaining financial records?
Shows the parts of a business transaction
Which of the following is a true statement about assertiveness:
Some people do not know how to be assertive
It is important to set goals that are realistic and attainable, which means that they should be
appropriate to you and your abilities
To be able to better understand and follow directions on the job, employees often
ask questions.
A good way to prioritize your financial goals is to
assign each goal to a general category
Governments pay for public services such as police protection, road repairs, and public education by
collecting taxes
The opening sentences of an effective business letter should
come right to the point.
Developing efficient production processes is important to businesses because it helps them to be
competitive
The marketing concept recognizes the importance of a _________ -oriented way of doing business.
consumer
The primary reason customers give for not returning to a business is a lack of
courtesy from salespeople
The overall goal of your efforts to get organized on the job should be to
create a work system appropriate for you
Businesspeople who want to be successful in a global market should exhibit
cultural sensitivity
Businesses benefit when employees handle customer inquiries in an effective manner because
customers' confidence in the business increases
Most businesses strive to supply goods and services in direct proportion to
demand
Sam's supervisor has asked him to provide an update about the status of his project during an upcoming meeting. Before Sam attends the meeting, it is important that he
gathers necessary information.
To be considered a person with initiative, you must
demonstrate initiative on a regular basis.
Achievement-oriented people often want to
do things more efficiently
When coworkers disagree about the best way to solve a problem, they are involved in __________ conflict
functional
Being enthusiastic can increase your
happiness
When creating and posting information to a web site, one of the most important considerations is the
home page
Managing information regarding copyrights and trademarks helps a company to preserve its
identity
Before businesses can effectively use relevant data, they need to determine the type of
information that is needed
To make a request of a business associate or customer is one of the reasons why businesspeople write
letters of inquiry
A business has accounts receivable valued at $12,500. This amount would appear in the business's balance sheet under the category of
liabilities
It is important to protect against identity theft to prevent unauthorized individuals from
obtaining credit in your name
A business's human resources department is responsible for coordinating __________ for employees.
performance evaluations
When Josh arrived at work this morning, he saw that the company safe was open, the office was in disarray, and his laptop computer was missing. Josh should immediately report the situation to the local
police department
Although private enterprise is a productive economic system, a problem it has not been able to eliminate is
poverty
A business that advertises a special sale as well as its delivery service is using a combination of ___________ competition.
price and nonprice
Individuals and businesses who are sued have a legal right to present evidence on their behalf before a court can impose a penalty. In other words, these individuals and businesses have a right to
procedural due process.
One way of reinforcing the company's image through employee performance is by making sure employees have
thorough knowledge of the products
. Businesses develop policies to help employees deal with customers the same way in similar situations so that employees will
treat customers fairly
Traditional economic systems are found only in __________ countries.
undeveloped