DECA ICDC Principles

Which of the following would be the most appropriate item to purchase with a credit card:

Airline ticket

Brix Beauty Salon used a celebrity's name and photograph in a recent newspaper advertisement, even though the celebrity had not given Brix permission to use her name and likeness. What tort did Brix Beauty Salon commit?

Appropriation

Which of the following is a true statement about listening skills while handling telephone calls:

Being a good listener requires active listening skills.

Marie uses a lot of gestures when she is communicating with customers. What tool is Marie using?

Body language

Steve is unsure how to dress appropriately for his job interview. Which of the following is a guideline that might help him select the proper attire:

Business clothing usually should be conservative

Which of the following do many businesses include on their web sites in order to obtain feedback from customers:

E-mail inquiry field

What communication style is most appropriate to use when you are providing a friend with personal advice?

Empathic

Which of the following business resources provides information about the company's dress codes and vacation policies, and general rules for appropriate behavior:

Employee handbook

Which of the following helps individuals select the type of life insurance to buy and the most appropriate investments:

Financial planners

Which of the following is not a benefit of effective human relations at work:

Low productivity

When a business uses credit to purchase goods and services, what benefit does it receive?

Maintaining inventory levels

Many businesses use database software programs to computerize their customer mailing lists in order to instantly

sort by zip code

A message from the company president to all employees concerning a change in insurance coverage is a form of __________ communication.

staff

Most nations' federal agencies must function within certain limits identified in the specific enabling legislation that gave the agencies their powers. These limits on the federal agencies' activities are an example of

statutory control.

Which of the following groups would be most likely to limit our society's human resources and hinder our leadership in the use of technology:

People, ages 25-55, who lack technological skills

Which of the following is an example of an integrated software application:

Point-of-sale

Which of the following is considered the primary incentive for starting a business:

Profit motive

How does insurance benefit a business?

Protects against financial loss

After a purchasing specialist has determined that s/he has selected the right supplier for a job, what do s/he and the supplier develop?

Purchase agreement

Where could you find up-to-date information about jobs that are available to persons with physical and sensory disabilities?

State departments of vocational rehabilitation

Which of the following is one of the major responsibilities for top-level managers:

Strategic planning

Which of the following is a true statement about visions:

They require hard work and determination

Why should job seekers keep a written record of the jobs they hear of or read about?

To keep track of important job information

Which of the following is a reason why businesses write informational messages:

To sell products

Which of the following adds meaning to the words a speaker uses:

Tone of voice

The price of raw materials used in manufacturing a product was double what had been projected for the year. Which of the following could the business determine by analyzing its financial information:

Variances

When hiring new employees, which of the following is an activity that many businesses consider as an equivalent to work experience:

Volunteering

Which of the following is a basic computer operating system that a business might use:

Windows

Matt just received a letter telling him that someone else had been hired for a job for which Matt had been interviewed. Since Matt didn't get the job, does he need to write an interview follow-up letter to the company?

Yes, he should already have sent a follow-up letter

A benefit of using an electronic calendar to prepare schedules is that it allows employees to

manage their time

Becoming a problem solver helps you to

meet your personal and professional goals

One computer tool that a businessperson can use to organize online information for a research report is

mind-mapping programs.

In business, the financial function monitors and controls the company's

monetary returns and risks

Health and safety regulations in business usually require businesses to

report workplace accidents

Resources, goods, and services are more highly valued if they are

scarce

Employees who arrive at work on time and direct their own work-related activities during the course of the day usually possess positive __________ skills.

self-management

Running out of inventory can result in

lost sales

What is an example of a positive affirmation?

"I do not put off for tomorrow what I can do today."

Which of the following statements depicts responsible behavior on the part of the employee:

"I told my supervisor I would work on Friday nights, so I will be here Friday."

Some job application forms ask why the applicant left a previous job. Which of the following would be an acceptable answer to this question:

"I was seeking a more responsible job."

Which of the following sources is most likely to contain timely information:

A technical-trends report that was written on February 5, 2011

Which of the following is an example of acting on a decision:

Accepting a promotion

Paul is nervous about his sales presentation. But, he doesn't want to admit it to himself. His coworker, Amanda, pointed it out to him while he was practicing what to say. What should she recommend that he do?

Accurately assess his emotions

Nicole's Manicure Salon has operated successfully for the past 15 years. Recently, Nicole decided to expand by offering several people the opportunity to own and operate a Nicole's Manicure Salon in other locations. Which form of business ownership would allow Nicole to attain her goal?

Business-format franchise

How can the salesperson try to reduce the number of customer complaints about the products customers buy?

By identifying the customer's real needs

What is the final step in the process of leading change?

Celebrate success

Which of the following is a true statement about coaching:

Coaching is enabling others to reach their potential

Which of the following is an example of a groupware application:

Database sharing

What is often a benefit to a business of providing good customer service?

Greater profits

Which of the following is the opportunity cost for a person who decides to place $500 in the bank rather than purchase something s/he really wants but does not need:

Immediate gratification

What is likely to occur if a business's employees do not follow the business's security procedures?

Increased risk of theft

What do individuals often identify when assessing their personal strengths and weaknesses?

Interests

Which of the following is a public good that is provided by the government:

Interstate highways

Joyce was told by her supervisor that she should take more initiative, use more tact when dealing with customers, and smile more. How should Joyce go about improving these personal traits?

Joyce should work on one trait at a time

What often increases when a person continually resists change or fails to adapt to new circumstances?

Levels of stress

What is one benefit that the Internet provides consumers?

Makes it easier to comparison shop

Which of the following is a true statement about productivity:

Most businesses try to increase productivity

Which of the following is a routine security precaution:

Observing customers

What should employees keep in mind when trying to be objective while defending their ideas?

Others may have different opinions.

Which of the following usually is the first step in applying written directions to achieve tasks:

Reading

After Lana finishes writing the promotional copy for a direct-mail letter, she plans to proofread and edit her work on her computer. What technique will help Lana determine if the text is clear and logical?

Reading the text aloud

Which of the following message closings is the most appropriate to use for a businessperson who is sending formal e-mail correspondence:

Regards

Lisa charges another sole proprietor to use the extra office in the building she owns. Which of the following is Lisa's source of income:

Rent

ChemTech International plans to build a new research facility, which is to be completed in two years. As an employee with ChemTech, your supervisor has requested that you produce a detailed document to send to potential vendors and contractors that outlines how they should submit bids to perform work for the new facility. The document is to contain instructions about the type of information the potential vendors should provide in their bids, and the format in which the information should be presented. What type of document are you preparing?

Request for proposal

Which of the following usually is a benefit of listening to others and trying to understand what they are saying in order to respond appropriately:

Respect of coworkers

Which of the following statements about retirement is true:

Saving even a little bit each month will help

What is a factor that many businesses consider when promoting employees?

Seniority

In what primary way does a T account benefit an accountant in maintaining financial records?

Shows the parts of a business transaction

Which of the following is a true statement about assertiveness:

Some people do not know how to be assertive

It is important to set goals that are realistic and attainable, which means that they should be

appropriate to you and your abilities

To be able to better understand and follow directions on the job, employees often

ask questions.

A good way to prioritize your financial goals is to

assign each goal to a general category

Governments pay for public services such as police protection, road repairs, and public education by

collecting taxes

The opening sentences of an effective business letter should

come right to the point.

Developing efficient production processes is important to businesses because it helps them to be

competitive

The marketing concept recognizes the importance of a _________ -oriented way of doing business.

consumer

The primary reason customers give for not returning to a business is a lack of

courtesy from salespeople

The overall goal of your efforts to get organized on the job should be to

create a work system appropriate for you

Businesspeople who want to be successful in a global market should exhibit

cultural sensitivity

Businesses benefit when employees handle customer inquiries in an effective manner because

customers' confidence in the business increases

Most businesses strive to supply goods and services in direct proportion to

demand

Sam's supervisor has asked him to provide an update about the status of his project during an upcoming meeting. Before Sam attends the meeting, it is important that he

gathers necessary information.

To be considered a person with initiative, you must

demonstrate initiative on a regular basis.

Achievement-oriented people often want to

do things more efficiently

When coworkers disagree about the best way to solve a problem, they are involved in __________ conflict

functional

Being enthusiastic can increase your

happiness

When creating and posting information to a web site, one of the most important considerations is the

home page

Managing information regarding copyrights and trademarks helps a company to preserve its

identity

Before businesses can effectively use relevant data, they need to determine the type of

information that is needed

To make a request of a business associate or customer is one of the reasons why businesspeople write

letters of inquiry

A business has accounts receivable valued at $12,500. This amount would appear in the business's balance sheet under the category of

liabilities

It is important to protect against identity theft to prevent unauthorized individuals from

obtaining credit in your name

A business's human resources department is responsible for coordinating __________ for employees.

performance evaluations

When Josh arrived at work this morning, he saw that the company safe was open, the office was in disarray, and his laptop computer was missing. Josh should immediately report the situation to the local

police department

Although private enterprise is a productive economic system, a problem it has not been able to eliminate is

poverty

A business that advertises a special sale as well as its delivery service is using a combination of ___________ competition.

price and nonprice

Individuals and businesses who are sued have a legal right to present evidence on their behalf before a court can impose a penalty. In other words, these individuals and businesses have a right to

procedural due process.

One way of reinforcing the company's image through employee performance is by making sure employees have

thorough knowledge of the products

. Businesses develop policies to help employees deal with customers the same way in similar situations so that employees will

treat customers fairly

Traditional economic systems are found only in __________ countries.

undeveloped