diversity management 9
Organizations typically engage in which two types of diversity and inclusion activities?
Affirmative action Diversity management
______ involves efforts to hire qualified personnel from groups who have historically suffered from discrimination, whereas ______ means moving beyond legislated mandates to embrace a proactive business philosophy that sees differences as a positive value.
Affirmative action; managing diversity
An organization seeking to benefit from becoming multicultural and employing a diverse workforce should do which of the following?
Assess the organization's progress toward goals. Train employees in diversity. Secure top management's leadership and commitment.
_ building sensitizes employees to the assumptions they make so that they recognize the importance of diversity.
Awareness
____ building sensitizes employees to the assumptions they make so that they recognize the importance of diversity.
Awareness
Identify statements that highlight the impact of minorities and immigrants on the U.S. workforce.
Black, Asian, and Hispanic workers hold more than one of every three U.S. jobs. Foreign-born workers make up more than 17 percent of the U.S. civilian labor force.
Which one of the following is NOT identified by the ADA as a form of disability?
Broken arm
efers to how tightly knit a group is and the degree to which group members perceive, interpret, and act on their environment in similar ways.
Cohesiveness
Which of the following actions should an organization take to prevent sexual harassment?
Conduct training sessions with supervisors to explain Title VII requirements and procedures. Develop a comprehensive organization-wide policy on sexual harassment. Establish a formal complaint procedure. Discipline a proven offender immediately.
Which of the following statements are TRUE regarding the cultivating of diversity for organizations?
Cultivating diversity needs to be well planned. Cultivating diversity needs to be supported by the personal commitment of individual managers. Cultivating diversity needs to be an organizationwide effort.
Which of the following is sexual harassment?
Unwelcome sexual conduct as a condition of employment
hich of the following statistics reflect the change in the number of women working outside the home?
Women make up roughly 47 percent of the labor force. About one-third of married women earn more than their husbands. Nearly 60 percent of marriages have two earners.
Which of the following are alternative work arrangements?
Working 10 hours 4 days per week. Job sharing Telecommuting
Economic class, educational level, and lifestyle are aspects of of what that a company needs to accommodate in its workforce to help it achieve competitive advantage.
diversity
Managing ______ means being aware of the characteristics that members of a group have in common yet managing them as individual employees.
diversity
The proportion of employees with a bachelor's degree has more than ______ over the past four decades
doubled
The role of support groups is to provide what and career support to minority groups.
emotional
rue or false: An important step in career development is to make sure deserving employees have the opportunity to work in staff positions.
f Recall that employees need the opportunity to work in line (not staff) positions.
he unseen obstacle that prevents many women and minorities from ascending the managerial ladder is known as the ____
glass ceiling
Managing diversity includes ______.
greatly appreciating and utilizing employee differences to create a more effective and lucrative organization
Employees who are not part of the prevailing group in a monolithic organization usually __
have low-status jobs
According to researchers, younger workers can be challenging to manage because they tend to be ______. (Ch
high performers high maintenance
ue or false: Obtaining top management's leadership and commitment is not necessarily critical for diversity programs to succeed.
his is false. Recall that obtaining top management's leadership and commitment is extremely critical for diversity programs to succeed.
Diversity training programs make an effort to ______. (
identify and reduce hidden biases develop the skills needed to manage a diversified workforce effectively build awareness and skills in this area
he importance of diversity for U.S. companies is demonstrated by the growth of ______ in the U.S. workforce.
immigrants
Diversity and inclusion initiatives positively impact an organization's competitive advantage through:
improved perspective in differentiated markets. increased ability to attract and retain talent. increased ability to leverage creativity and innovation in problem solving.
When the normal tendency for people to associate with those who are like themselves manifests in the workplace, it often results in ______ between different groups.
increased mistrust
In the current service and technology economy, ______.
increasing numbers of positions require a college education
Managing diversity means being cognizant of the traits common to a group of employees while also guiding and meeting the needs of these employees as ______
individuals
Anwar has worked for the same company for 20 years. His group just hired Davonte, a new, young employee. Davonte comes across to Anwar as entitled and cocky. Davonte considers Anwar a relic with bad taste in coffee. This situation reflects which challenge of diversity?
istrust and tension
In a multicultural organization, managers focus on valuing employees' _
knowledge and experience
Hostile environment sexual harassment ______.
leads to an offensive work environment
Managing diversity, unlike the affirmative action legislation, encompasses ______.
recognizing and valuing the uniqueness of individuals allowing people to reach their full potential eliminating organizational barriers to employee achievement
hallenges of managing a diverse organization include which of the following?
rying to understand the perspective of someone with a very different world view Communicating effectively with team members who may not all be fluent in the same language Keeping workers from only cooperating with people who are similar to themselves
A company's sexual harassment policy ______.
should prohibit sexual harassment under any circumstances
he United States workforce is expected to ____
shrink due to lower birthrates
When members of organizations inappropriately typecast their "different" colleagues based on their own interests, values, and cultures, it is referred to as ______.
stereotyping
Quid pro quo harassment occurs when
submission to sexual conduct is used as a basis for employment
Providing safe work places and benefits that encourage physical fitness are both examples of _____
systems accommodations
Skill building in diversity training programs is designed to ____
teach active listening, coaching, and how to provide feedback allow employees to develop the skills they need to deal with customers allow all employees to develop the skills they need to deal effectively with one another
Which of the following are common communication problems in the workplace?
Inaccuracies Misunderstandings Inefficiencies Speed
lack of cohesiveness in a group can affect performance in which of the following ways?
Increased miscommunication Decreased productivity
Mentoring programs are designed to do which of the following?
Encourage minorities to assume management roles Help individuals interact with the informal leadership network within a company Allow experienced workers to teach company norms to inexperienced workers
The civil rights movement, which led to the Civil Rights Act of 1964, was the catalyst for many of the rights that we take for granted today. These rights include which of the following? (
Equal opportunity in the workplace Fair treatment in housing Illegality of religious discrimination
hich of the following is a component of support groups? (
Feedback on problems Career support Emotional support
Which of the following is a component of support groups
Feedback on problems Emotional support Career support
Which of the following statements are TRUE about awareness building with the training of employees?
Its aim is to sensitize employees to how their assumptions affect their behaviors. Its aim is not to teach specific skills. Its aim is to sensitize employees to the assumptions made about others.
he changes impacting the size of the U.S. workforce include which of the following? (
Lower birthrates in the United States Higher competition for the best candidates Projected retirement of the Baby Boom generation worke
Managing diversity is more than hiring women and minorities; it is complex and involves which of the following?
Managing a culturally diverse workforce Recognizing the characteristics common to specific groups of employees Valuing employee differences to build an effective organization
Which of the following statements apply to the concept of managing diversity in the workplace? (C
Managing diversity involves recruiting, training, promoting, and utilizing individuals with different beliefs, capabilities, and cultures. Managing diversity involves recognizing common characteristics of groups while dealing with employees' differences to the firm's advantage.
are higher level managers who help ensure that employees are introduced to top management and socialized into the norms and values of the organization.
Mentors
Having expanded beyond gender or skin color, diversity also refers to which of the following differences?
Military experience Sexual orientation Disability status
Which of the following are characteristics of a pluralistic organization?
More integration Unresolved conflict Affirmative action
organizations value and include minorities through formal and informal means.
Multicultural
What are methods that a company can use to attract a diverse, qualified workforce?
Publicizing their commitment to diversity Executing effective recruiting practices
Knowing that the U.S. workforce is increasingly diverse, managers can support diversity by recognizing which of the following? (
Religious holidays Accommodations for disabilities Dietary restrictions
How can companies recruit disabled and impoverished people?
Send recruiters with job information to the areas where the workers live Offer to house the workers close to the job site Transport the workers to and from the job site
Like other countries, the United States has struggled to deal with differences throughout its history. The most overt historic examples, which ultimately led to the Civil Rights Act of 1964, involved the discrimination against people on the basis of which of the following?
Skin color, or race Religion Gender Ethnic heritage
Which of the following are forms of disabilities as identified by the ADA?
Speech impairments Visual impairments Physical impairment from heart disease Alcoholism
hich of the following are ways organizations monitor diversity efforts?
Task forces provide feedback to top management regarding the effectiveness of diversity management. Organizations use advisory groups to monitor policies. Organizations use advisory groups to assess the impact of practices on diverse groups.
ommon unexamined assumptions people make concern which of the following? (C
The role of men as providers Heterosexual norms The role of women as caregivers
Components of corporate work and family policies include which of the following?
Time off to care for sick family members Care for elderly dependents Parental leave
What is the purpose of affirmative action programs?
To rectify past discrimination
Special efforts to recruit and hire qualified members of groups that have been discriminated against in the past are called _
affirmative action programs
orporate work and family policies ______.
are increasingly important recruiting tools
Sexual harassment in the workplace ______
can include displays of pornography has both male and female victims violates Title VII of the Civil Rights Act of 1964
programs can give a wide range of employees exposure and experience in line jobs and as a result make senior management positions more available to them.
career development
movement was the impetus for many of the rights we take for granted today
civil rights
An organization lacking in group ______ will experience mistrust, miscommunication, stress, and attitudinal differences, resulting in decreased performance
cohesiveness
hen group members perceive things and behave in similar ways, the group has
cohesiveness
The most common source of problems in managing diversity is ____
communication
Stereotyping within an organization can __
decrease the aspirations and commitment of stereotyped employees
Companies that hire a diverse workforce ______.
develop products that meet consumers' needs in regional and international markets
Understanding and deeply valuing employee differences to build a more effective and profitable organization is known as _
managing diversit
The importance of diversity for U.S. companies is demonstrated by the growth of ______ in the U.S. workforce.
mmigrants
A ______ organization is one that has a low degree of structural integration; employs few women, minorities, or other groups; and thus has a highly homogeneous employee population.
monolithic
Which of the following are ways an organization can communicate to its employees the commitment top management has to diversity efforts?
ncorporate the organization's attitudes toward diversity into its mission statement and strategic plans. Link managerial compensation directly to the accomplishment of diversity goals. Participate in diversity programs and make participation mandatory for all managers.
huge change in the United States' labor market has been the ____
ncreasing amount of women working outside the home
To become effective managers of diverse organizations, managers first have to identify and overcome a number of challenges, including ______.
nexamined assumptions a low level of cohesiveness communication problems stereotyping
Challenges faced by companies working with younger workers include creating stimulating work environments, offering reasonable work schedules, designing projects based on team work, and providing opportunities for ______.
positive feedback
Diversity management tends to be ______.
proactive in nature
n organizational assessment is a key step in managing diversity and should assess an organization's workforce, culture, policies, and practices, in areas such as ______. (
promotions compensation recruitment benefits
The purpose of an organization conducting a cultural competency assessment includes all of the following except _
using the data to identify prejudiced employees
glass ceiling is a metaphor for an invisible barrier for ______
women and minorities to move up the corporate hierarchy
Prior to the Civil Rights Act of 1964, ______
women often were required to have a male cosigner to take out a loan
