EAS 360 Chapter 8

Instructions might include all but ONE of the following: a) Brochures b) Conditions c) Materials d) Equipment

a) Brochures

You might include a section on the theory governing the procedures or instructions a) knowing the theory might help readers understand when they have made an error and avoid errors. b) as long as you understand that theory has nothing to do with practices. c) so readers understand how challenging the task is and are more careful. d) only if required by company policy or OSHA regulations.

a) knowing the theory might help readers understand when they have made an error and avoid errors.

Which of the following is the definition used in instructions for a "caution"? a) the potential for damage or destruction of equipment b) the potential for death c) important information d) the potential for serious injury

a) the potential for damage or destruction of equipment

As well as helping your readers, graphics in your instructions also make the document more visually appealing. a) True b) False

a) true

Effectively organized instructions must follow a chronological sequence. a) True b) False

a) true

If you are writing a step correctly, it will begin with an imperative word. a) True b) False

a) true

It is important to revise, edit, and proofread instructions to ensure that readers can complete the task described safely? a) True b) False

a) true

Limit the information within each step by separating distinct, small items into their own steps. a) True b) False

a) true

Step-by-step instructions should be written in the imperative mood? a) True b) False

a) true

When writing warnings, cautions, and hazards, remember that a) you need to be careful not to over-warn. If you do, readers may start ignoring warnings. b) a failure to warn could have costly legal implications. c) keep warnings low-key so they don't frighten the reader. d) warnings should not be repeated, which may confuse readers.

b) a failure to warn could have costly legal implications.

A set of instructions is a type of definition. a) True b) False

b) false

Always use bullets for each instructional step. a) True b) False

b) false

You are a technical writer for Landson Toy Company. Landson has just designed a new, more durable swing set for 6- to 10-year-olds. Which of the following should you include in the Introduction to the swing-set installation guide? a) a list of the tools the user needs to assemble the swing set b) the reasons the user should carry out the instructions c) the safety precautions the user must take d) a list of parts included with the swing set for assembly

b) the reasons the user should carry out the instructions

The best way to draw the readers' attention to an illustration is a) with an arrow, red or blue are appropriate colors. b) with the text "See Figure X." c) with nothing. Readers should have to search for illustrations in order to ensure they read the text thoroughly. d) with the text, "Please refer to the illustration X to understand this procedure."

b) with the text "See Figure X"

To minimize product-liability lawsuits in the event of improper of Phillips lawn mowers, which of the following instructions should the lead technical writer at Phillips Inc. NOT give to the company's manual? a) Repeat safety information if you think that the repetition will increase the probably of its being read. b) If your company does not have an appropriate safety symbol, create your own text symbol through the use of highlighting, larger point size, and a text box. c) For ease of use, place all safety information in the Introduction so that users can read through all of it at once before using the product. Then, in the instruction steps, merely cross-reference to the Introduction. d) Do not choose safety labels arbitrarily

c) For ease of use, place all safety information in the Introduction so that users can read through all of it at once before using the product. Then, in the instruction steps, merely cross-reference to the Introduction.

Which of the following guidelines should NOT be followed in developing instructions? a) Number each step. b) Limit each instruction to one action. c) Be careful not to over-warn readers. d) Label every illustration.

c) be careful not to over-warn readers

Introductions have a specific purpose in procedures/instructions to a) convince readers the product they just purchased is the best on the market. b) introduce yourself to the reader. c) familiarize readers with the task to be performed. d) motivate readers to be careful by including all safety warnings.

c) familiarize readers with the task to be performed.

A manual is usually used when a) procedures are long and complex, but instructions are not needed. b) safety information and warning are longer than the instructions. c) instructions and procedure are complex. d) instructions include procedures in an appendix.

c) instructions and procedures are complex

Hazard messages can be emphasized by using colors. What color is typically used for the word "warning"? a) yellow b) black c) orange d) red

c) orange

Instructions should not be sent in the body of an email because a) the instructions can be forwarded. b) the instructions might be changed by the receiver c) the instructions may be garbled or otherwise made unreadable if downloaded on a device with different formatting d) the OSHA Safety and Industrial Regulation Code of 2006 forbids it.

c) the instructions may be garbled or otherwise made unreadable if downloaded on a device with different formatting

Which of the following is the definition used in instructions for a "warning"? a) important information b) the potential for damage or destruction of equipment c) the potential for serious injury d) the potential for death

c) the potential for serious injury

. What are the two common ways of concluding a set of instructions? (Select both answers.) a) with a summary of the steps in the process b) with the list of resources for additional information about the task c) with maintenance tips d) with a troubleshooting guide

c) with maintenance tips d) with a troubleshooting guide

The title page of your instructions consist of a) a topic b) a purpose c) a graphic d) all of the above e) a and b are correct

d) all of the above

You should analyze the audience, purpose, and context for your procedures/instructions a) as part of the revision and editing stages. b) after structuring and organizing but before writing detailed instructions. c) as a means of checking your work. d) before you begin structuring or organizing your instructions

d) before you begin structuring or organizing your instructions

The best audience for usability testing would be a a) representative group of high-tech people with knowledge of the item. b) group of people who have limited knowledge of the item. c) group of people with no knowledge of the item. d) representative sampling of people with differing levels of expertise

d) representative sampling of people with differing levels of expertise

H&G Garden Supplies is revising its instruction booklet for assembling and installing its redwood garden arbor. The set contains two 6-foot trellises, two planter boxes, and a pair of adjustable arches. Which of the following should you NOT include in the back matter of the instruction booklet? a) a troubleshooting guide b) instructions on how to order replacement parts c) warranty information d) safety information

d) safety information