EIS 3315 Chapter 4 (Motiwalla)
10) The investigation phase should be conducted by the IT department.
Answer: TRUE Diff: 2 Page Ref: 92
48) The SDLC provides a systematic process for planning, ________, and creating an information system for organizations. A) designing B) purchasing C) managing D) financing E) visualizing
Answer: A Diff: 1 Page Ref: 91
63) ________ is not a stage of the traditional ERP life cycle. A) Investigation B) Scope and Commitment C) Analysis and Design D) Acquisition and Development E) Implementation
Answer: A Diff: 2 Page Ref: 96
68) Stage ________ of the ERP life cycle is similar to the investigation stage of the SDLC. A) one B) two C) three D) four E) none of the above
Answer: A Diff: 2 Page Ref: 96
71) The implementation phase of the ERP life cycle is also sometimes called the ________ stage. A) Go-Live B) shortest C) longest D) failure E) none of the above
Answer: A Diff: 2 Page Ref: 96
62) ________ is not an example of a vendor-driven ERP development methodology. A) Rapid-ERP B) FastTrack C) ASAP D) Total Solutions E) BIM
Answer: A Diff: 3 Page Ref: 94
43) The ________ provide knowledge to embed business rules and input for interface and report design. A) SMEs B) IT gurus C) managers D) decision makers
Answer: A Diff: 3 Page Ref: 95
73) The ________ approach to system conversion has the highest risk of the different conversion approaches. A) direct cutover B) pilot C) phased D) parallel E) none of the above
Answer: A Diff: 3 Page Ref: 97
75) Consultants may use scripts and ________ to help automate some of the more common tasks that occur during an implementation. A) wizards B) merlins C) consultants D) hardware E) none of the above
Answer: A Diff: 3 Page Ref: 99
66) In a ________ ERP life cycle implantation, employees are empowered to make the decisions to keep the project moving forward. A) traditional B) rapid C) object-oriented D) vendor driven E) none of the above
Answer: B Diff: 2 Page Ref: 100
50) For ERP implementations, it is best if the ________ is composed of people with a wide variety of IT and business skills. A) consulting team B) development team C) management team D) technical group E) change management group
Answer: B Diff: 2 Page Ref: 91
54) In the ________ phase of the traditional SDLC, the functional requirements have to be converted to system and process flow charts, user input screens, sample reports, etc. A) maintenance B) design C) implementation D) analysis E) investigation
Answer: B Diff: 2 Page Ref: 92
70) System conversion and training are done in stage ________ of the ERP life cycle. A) one B) two C) three D) four E) none of the above
Answer: B Diff: 2 Page Ref: 95
67) The ________ ERP life cycle approach has a deliverable due at the end of each stage. A) object oriented B) traditional C) rapid D) vendor driven E) none of the above
Answer: B Diff: 2 Page Ref: 96
57) When using the prototyping approach, one does not go through the ________ stages of the traditional SDLC. A) maintenance and analysis B) design and analysis C) implementation and investigation D) analysis and investigation
Answer: B Diff: 3 Page Ref: 93
59) When the government wants to develop a new procurement tracking system for its military they would probably build it using: A) prototyping. B) SDLC processes. C) end-user development. D) the ERP life cycle.
Answer: B Diff: 3 Page Ref: 94
44) In the ERP life cycle, one of the key early decisions is the ________ selection. A) programs B) systems C) vendor D) network
Answer: C Diff: 2 Page Ref: 100
46) The most critical success factor for ERP systems is to have a solid commitment of the: A) consultants. B) IT department. C) top management. D) end users.
Answer: C Diff: 2 Page Ref: 104-6
51) The phases of the traditional SDLC include investigation, design, implementation, ________, maintenance. A) feasibility B) purchasing C) analysis D) value proposition E) ASAP
Answer: C Diff: 2 Page Ref: 91
55) Hardware and software are acquired and installed in the ________ of the traditional SDLC life cycle. A) maintenance B) design C) implementation D) analysis E) investigation
Answer: C Diff: 2 Page Ref: 92
58) If a sales manager developed a Microsoft Access database to help his salespeople track their customer contact information, this would be an example of an application developed using: A) prototyping. B) SDLC processes. C) end-user development. D) the ERP life cycle.
Answer: C Diff: 2 Page Ref: 93
60) Most ERP vendors and consultants try to compete against each other by having different: A) databases. B) application servers. C) implementation methodologies. D) APIs. E) GUIs.
Answer: C Diff: 2 Page Ref: 94
41) An example of a deliverable that would be due at the end of each stage of the traditional ERP life cycle would be a(n): A) application. B) database. C) report. D) project.
Answer: C Diff: 2 Page Ref: 95
69) A(n) ________ analysis is used to compare the functions provided by the ERP system to the operational processes necessary to run the business. A) scope B) iterative C) gap D) investigation E) none of the above
Answer: C Diff: 2 Page Ref: 96
47) To keep the costs down and also to minimize the chance of surprises, it is generally a good rule of thumb to minimize the number of: A) purchases. B) customizations. C) embedded processes. D) special tools.
Answer: C Diff: 3 Page Ref: 104-6
64) In the traditional ERP life cycle a gap analysis should be conducted in the ________ stage. A) investigation B) scope and commitment C) analysis and design D) acquisition and development E) implementation
Answer: C Diff: 3 Page Ref: 96
65) In the traditional ERP life cycle, by the end of the ________ stage, the team should have a prototype or sandbox of the ERP software up and running and accessible to the entire team, consultants, and SMEs. A) operations B) scope and commitment C) analysis and design D) acquisition and development E) implementation
Answer: C Diff: 3 Page Ref: 96
72) The ________ approach to ERP system conversion is the least disruptive conversion approach. A) direct cutover B) pilot C) phased D) parallel E) none of the above
Answer: C Diff: 3 Page Ref: 97
74) System failures often occur when not enough attention is devoted to ________ management from the beginning. A) upper B) lower C) change D) shrinking E) none of the above
Answer: C Diff: 3 Page Ref: 98
42) The ERP life cycle is often just as rigorous as the traditional ________ life cycle. A) network B) project C) BIM D) SDLC
Answer: D Diff: 2 Page Ref: 102
45) Compared with the traditional SDLC, the ERP life cycle is more focused on reengineering organizational ________ and change management. A) decisions B) products C) practices D) processes E) functions
Answer: D Diff: 2 Page Ref: 104-6
53) The primary task of the ________ phase of the traditional SDLC is to determine the user requirements of the new system. A) maintenance B) design C) implementation D) analysis E) investigation
Answer: D Diff: 2 Page Ref: 92
56) Which of the following is not a typical problem with using the SDLC process for developing a new system? A) too expensive B) too rigorous C) takes too long D) too much documentation
Answer: D Diff: 2 Page Ref: 92
61) ERP system development can make use of prototyping methodologies by using a(n) ________ to get more immediate user feedback as the system is being developed. A) CASE tool B) Web server C) Web-based input form D) sandbox
Answer: D Diff: 3 Page Ref: 94
52) In the ________ phase of the traditional SDLC, the team should do a thorough analysis of the costs and benefits of the proposed system. A) maintenance B) design C) implementation D) analysis E) investigation
Answer: E Diff: 1 Page Ref: 91
49) The SDLC uses a(n) ________ approach for problem solving. A) direct B) heuristic C) logical D) technical E) system
Answer: E Diff: 2 Page Ref: 91
6) The traditional SDLC methodology breaks system development into six different phases.
Answer: FALSE Diff: 1 Page Ref: 91
34) Deloitte & Touche developed an ERP implementation methodology called RAD.
Answer: FALSE Diff: 2 Page Ref: 100
1) ERP system development projects are not very complex so they don't need a structured development process.
Answer: FALSE Diff: 2 Page Ref: 90
5) The main reason for the early system development failures was a lack of clear leadership.
Answer: FALSE Diff: 2 Page Ref: 91
15) The implementation phase begins with defining the user requirements.
Answer: FALSE Diff: 2 Page Ref: 92
8) Economic feasibility addresses whether the problem can be solved with the current generation of information technology.
Answer: FALSE Diff: 2 Page Ref: 92
9) The cost/benefits of a system that can be quantified are called intangible.
Answer: FALSE Diff: 2 Page Ref: 92
18) In ERP implementations, many companies install a toolbox system to expose users to the system functionality.
Answer: FALSE Diff: 2 Page Ref: 93
19) In the prototyping approach, end users create their own applications.
Answer: FALSE Diff: 2 Page Ref: 93
22) Since ERP systems use packaged software, they are very similar to PC-based software packages like Microsoft Office.
Answer: FALSE Diff: 2 Page Ref: 93
32) Consultants play an important role in the slow implementation of ERP systems.
Answer: FALSE Diff: 2 Page Ref: 98
33) The use of rapid implementation methodologies for ERP implementations has drastically decreased.
Answer: FALSE Diff: 2 Page Ref: 99
37) The ASAP methodology makes use of predefined business tiers.
Answer: FALSE Diff: 3 Page Ref: 101
4) The SDLC process involves high-level problems and so doesn't require technical problem solving skills.
Answer: FALSE Diff: 3 Page Ref: 91
12) In the analysis phase, the development team should consist of just consultants and technical specialists.
Answer: FALSE Diff: 3 Page Ref: 92
14) In the design phase the technical requirements from the analysis phase have to be converted into network infrastructure designs.
Answer: FALSE Diff: 3 Page Ref: 92
21) EUD is applicable to ERP systems for designing the underlying database applications.
Answer: FALSE Diff: 3 Page Ref: 93
27) The ERP life cycle expands at a much faster pace than in the traditional SDLC.
Answer: FALSE Diff: 3 Page Ref: 96
30) During the Acquisition and Development stage of the ERP life cycle, the data team works on multiplying data from the old system to the new one.
Answer: FALSE Diff: 3 Page Ref: 96
31) System handover, or knowledge transfer is the major activity of the operation stage of the ERP life cycle.
Answer: FALSE Diff: 3 Page Ref: 97
2) The process of developing new information systems is called the SDLC.
Answer: TRUE Diff: 1 Page Ref: 90
3) The systems approach to problem solving breaks complex problems up into more manageable, smaller problems.
Answer: TRUE Diff: 1 Page Ref: 91
11) At the end of the investigation phase, a report is prepared for management and stakeholders.
Answer: TRUE Diff: 1 Page Ref: 92
17) Prototyping is an example of a rapid development approach.
Answer: TRUE Diff: 1 Page Ref: 93
24) An ERP Implementation plan is used to create a roadmap for the implementation.
Answer: TRUE Diff: 1 Page Ref: 94
36) SAP's rapid implementation methodology is called ASAP.
Answer: TRUE Diff: 2 Page Ref: 101
26) ASAP, and FastTrack are examples of vendor driven ERP development methodologies.
Answer: TRUE Diff: 2 Page Ref: 101-2
38) The BIM methodology for ERP implementations was developed by Accenture in the 1990s.
Answer: TRUE Diff: 2 Page Ref: 102
40) ERP packages are complex software packages with embedded business processes.
Answer: TRUE Diff: 2 Page Ref: 103
16) The SDLC would not be appropriate for designing a new web page.
Answer: TRUE Diff: 2 Page Ref: 92
7) The SDLC process actually begins when someone in the organization identifies a need for a new system.
Answer: TRUE Diff: 2 Page Ref: 92
20) End-user development became popular with the advent of personal computers in the 1980s.
Answer: TRUE Diff: 2 Page Ref: 93
25) Like SDLC, the ERP development life cycle provides a systematic approach to implementing ERP software.
Answer: TRUE Diff: 2 Page Ref: 95
35) The value proposition helps to ensure that the ERP solution being considered makes sound business sense.
Answer: TRUE Diff: 2 Page Ref: 99
39) The BIM methodology is best suited for full life cycle ERP projects involving some custom-built solutions.
Answer: TRUE Diff: 3 Page Ref: 102
13) In the analysis phase, the development team should focus on finding all the bottlenecks and constraints of the existing system.
Answer: TRUE Diff: 3 Page Ref: 92
23) In the 1990s Hershey Corp. lost millions of dollars when their supply chain distribution systems were disrupted by their ERP implementation during their holiday sales period.
Answer: TRUE Diff: 3 Page Ref: 94
28) The feasibility study is conducted in the scope and commitment stage of the ERP life cycle.
Answer: TRUE Diff: 3 Page Ref: 96
29) Preliminary training of the users with a sandbox is done in stage three of the ERP life cycle.
Answer: TRUE Diff: 3 Page Ref: 96
