Engl. 302 Final

Five companies contributed different amounts to a local charity. Which of the following visuals could best illustrate the comparative contribution of each company in terms of the total amount? • A map • A pie chart • A photograph • A line graph • A table

• A pie chart

Which of the following best defines a good proposal? • They limit benefits to those for the most influential reader. • They anticipate and answer questions by readers. • They are created exclusively for experts. • They are complex in form and nature. • They avoid supporting generalizations and inferences with data.

• They anticipate and answer questions by readers.

Abigail, who is working on the "Clean Energy" campaign, needs to write a business plan to install solar power panels in 30 villages of Jakarta. The section of the report that the funding agency will read to make initial decisions about her proposal is the: • body • executive summary • appendix • conclusion • background/history

• executive summary

Dong Ho works at Welborough Bank in California. He recently gave a presentation on "Benefits of Investing in Unit-Link Plans" to the members of his team, the sales team, and the marketing team. He also showed the presentation to his superiors before making a few changes and presenting it to the customers. The external audience for Dong's presentation includes: • the marketing team. • the sales team. • his superiors. • the customers. • his subordinates.

• the customers.

Ella, a human resource manager, has written a report for the organizational director on the staffing needs of the company. Along with the report, she has also sent a memo explaining why the document is being forwarded to him. The accompanying document is called a _____. • quotation • claims adjustment • transmittal • 10-K Report • policy and procedure bulletin

• transmittal

Aliyah sent an e-mail to her manager requesting for a leave of two days in the following week. If she does not get a reply immediately, she should: • call her manager to know if the e-mail was received. • send the same e-mail again after a few minutes. • send another e-mail with the subject line "READ NOW." • ask the manager in person to reply to the e-mail. • wait for a day before e-mailing the manager again.

• wait for a day before e-mailing the manager again.

Which of the following is true of writing a report? • Write the important sections of a report toward the latter half to spend more time on the history of the problem. • Write the executive summary of the report before you've analyzed your data. • Write the scope and limitations sections of the report only after completing research. Use a copy of your questionnaire in the appendix section of your report.

Use a copy of your questionnaire in the appendix section of your report.

Maria is an advertising executive. She is working on a presentation regarding a new line of spring clothing. She knows that her presentation needs to present important statistics and figures to support her arguments. However, she intends to convince her audience primarily by using emotional appeal. Which of the following sentences can help her in connecting with the audience through emotional appeal? (Ch 11: Crafting Persuasive Messages) • "We have an experience of working with companies like Campbell and Co." • "We will use eco-friendly raw materials to help conserve the environment." • "We will save 20 percent labor costs if we launch our line by mid-September." • "We have a total of 20 years of experience in advertising in the country." • "We strive to achieve a profit of $85,000 from our spring line of clothing."

• "We will use eco-friendly raw materials to help conserve the environment."

Lana works as a communications executive at a non-governmental children's rights organization. She has finished compiling the annual report for the current year and now needs to send it out to all the campaign managers in the organization. Which of the following would be the most appropriate subject line to send out the report? • Annual Report for the current year • Details of our Annual Campaigns • Annual Report for your reference • Objectives, Milestones, and Lessons learned in 2013 • 2013 Annual Report

• 2013 Annual Report

Yosef, a branch manager of a travel company in Florida, needs to prepare a report on the challenges faced by the accounts, marketing, and reservation departments of his branch. In the report, he also needs to include different ways of resolving the issues faced by each department. Which of the following patterns of organizing data would best help Yosef present his report? • A geographic pattern • A spatial pattern • A chronological pattern • A functional pattern • A pro-and-con pattern

• A functional pattern

Jason, an HR manager, is required to make an announcement in his organization. The announcement is that employees who have visual, hearing, mobility, or cognitive impairments will be getting additional incentives going forward. Which of the following announcements made by Jason is bias-free? (LO 3-4: Reducing Bias in Business Communication) • All handicapped employees will be getting additional incentives. • All disabled employees will be getting additional incentives. • I am happy to announce that all individuals suffering from physical disabilities will be getting additional incentives. • All employees with disabilities will be getting additional incentives. • You'll be happy to hear that all employees afflicted with physical disabilities will be getting additional incentives.

• All employees with disabilities will be getting additional incentives.

According to team-building expert Bob Frisch, which of the following helps a team to work through a team-decision deadlock? • Adding pressure on the team for especially complex decisions • Allowing team members to use a secret ballot to express their opinions • Ensuring that a decision is arrived at in the least amount of time possible • Avoiding brainstorming for new solutions that combine the old ones Ensuring that all team members make their decisions openly

• Allowing team members to use a secret ballot to express their opinions

Which of the following should be undertaken if you are not following an RFP? • Begin the proposal with a statement of what you are proposing to do. • End the proposal with the implications of a proposed action. • Begin the proposal with the major benefits of having you do the job. • End the proposal by explaining why a certain action is important. • End the proposal with a statement of why you are doing the job.

• Begin the proposal with a statement of what you are proposing to do.

Rhonda is a relationship manager at Orbit Bank in California. She needs to write to a customer to let him know that his application for an increase in credit limit has been approved. In her message, she includes information about the company's history and testimonials from other valued customers. What is the secondary purpose of including this additional information? • Building a good image of her organization • Making the customer view the information positively • Having the customer view the information neutrally • Cementing a good relationship with her manager • Providing good news to the customer

• Building a good image of her organization

Sarah is the customer relationship manager at a designer clothing store. She is drafting a letter to Loretta Franklin, a client, with whom she has established a good personal relationship over the years. Sarah wants to inform Loretta that because of her excellent credit relationship with their store, Loretta will receive a 25 percent discount on all of her purchases going forward. Which of the following salutations should Sarah use to address Loretta Franklin? • Dear Loretta • Dear Mrs. Franklin • Dear Ma'am • Dear Loretta Franklin • Dear Mrs. Loretta Franklin

• Dear Loretta

Earl, a sales manager, conducted a competition to see which of his team members sold the maximum products in the previous month. In order to decide the winner, he collected his data and created a bar chart. Which of the following bar charts will best help him identify a winner? • Deviation bar chart • Stacked bar chart • Histogram • Pictogram • Gantt chart

• Deviation bar chart

Which of the following actions should be followed while solving business communication problems? (LO 1-7: "How to Solve Business Communications Problems") • Emphasizing information by placing it in the middle of a paragraph • Identifying one main audience benefit if it is a persuasive message • Ensuring that benefits are adapted well to the needs of the audience • Understanding that even irrelevant features of an audience are important Consciously developing one key solution instead of multiple ones

• Ensuring that benefits are adapted well to the needs of the audience

Loretta, a professor, recently gave a presentation on over-consumerism and its impacts. The presentation was a huge success, mainly because she used a lot of nonverbal communication which drew the audience's attention and made the presentation interesting. Which of the following is a form of nonverbal communication that Loretta must have used in her presentation? • Graphics • Narrations • Jokes • Anecdotes • Quotations

• Graphics

Jaden is conducting a presentation on how to increase employee productivity. He bases his entire speech on eight main points and clearly shows how each of these points is related to one another. He also ensures that the audience remembers the information in his presentation better by using colorful visuals to illustrate his ideas. In addition to all of this, Jaden presents the information in his presentation as a story and uses metaphors to grab the audience's attention. Which of the following should Jaden modify to improve his presentation? • He should minimize the use of colors and visuals. • He should avoid using metaphors. • He should not turn the information into a story, as this makes his presentation seem more personal than professional. • He should limit his presentation to three main points and include sub points. • He should not show the relationship between each of the main points as this could confuse the audience.

• He should limit his presentation to three main points and include sub points.

Benito is designing an infographic on childhood obesity. He carried out extensive research on the topic and gathered a lot of information by broadening the search to health care for children. He placed all the information he gathered into his infographic. He chose a cohesive color scheme, avoided underlining and italicizing, and repeated the design elements. Benito also used only two fonts for the text in his infographic. In spite of all his effort, his infographic was not popular among the audience. Which of the following is most likely the reason for the failure of his design? • Use of only two fonts • Repetition of the design elements • Lack of underlined text • Incorporation of too much information • Use of a cohesive color scheme

• Incorporation of too much information

Which of the following statements is true of a letter of transmittal? • It should include information that would help the reader understand the document. • It should inform the reader what is being sent at the end. • It should begin with summarization of the main points of a document. • It should have important primary purposes rather than secondary ones. • It should not include details of what will happen next, as it might be a distraction.

• It should include information that would help the reader understand the document.

Which of the following actions is most likely to make a meeting effective? • Scheduling controversial items later in the meeting, when energy levels are high • Ensuring that the leader avoids summarizing the group's consensus if the group does not formally vote • Paying attention to the task at hand, not to people and processes • Making information on the agenda specific so that participants can come prepared • Using an omnibus motion to help a group approve items one at a time

• Making information on the agenda specific so that participants can come prepared

Elijah wants to evaluate a proposed project in terms of its merits, demerits, and scope of the project. He also wants to anticipate possible pitfalls in the form of external threats. In this case, which of the following patterns of organizing data will work well for him? (LO 18-4: Organizing Information in Reports) • Compare/contrast pattern • Elimination of alternatives • Pro-and-con pattern • Particular to general pattern • SWOT Analysis

• SWOT Analysis

Jovina, a delivery manager, is required to inform a client that she will not be able to make his delivery by the required date. Her company has been dealing with a labor strike, which will delay the delivery by almost a week. Since Jovina has a good relationship with this client, she expects him to understand. In which of the following ways should Jovina put across the negative message to her client? • She should first inform him about the strike and then state that the delivery will be delayed. • She should begin by telling him that one of her team members had forgotten to inform her of the delivery date. • She should clearly and unemotionally tell him that there might be a delay in delivery, but she should not provide any other information. • She should end her message with an apology and a statement of regret. • She should mention the delay at least a few times in the body to ensure the message is clear to him.

• She should first inform him about the strike and then state that the delivery will be delayed.

Which of the following is a typical example of a signpost? • If you have any questions, please raise your hands. • If I speak too fast for you to follow, please let me know. • Can you all hear me loud and clear at the back? • In addition to this, solar energy can also replace the usage of coal. • So much for what they're doing. Now let us talk about what we can do to help.

• So much for what they're doing. Now let us talk about what we can do to help.

Lola works as a campaign manager at a marine conservation organization. For the past five years, she has been working on a campaign that has gained a lot of support from the public. This has resulted in a huge number of volunteers for the campaign. Recently, however, due to lack of budget, the campaign was temporarily closed. Lola needs to convey this negative message to the volunteers. Which of the following illustrates the most effective buffer statement that should employed by Lola in her message? • Due to the negative response from the wildlife department, work on the campaign is temporarily closed. • The campaign is over for this year and we will start again in 2015. • I am sorry to inform you but work on the campaign is closed for now. • We will no longer be working on the campaign this year. Thank you for all your support. • Thank you for working with us to help the campaign gain force.

• Thank you for working with us to help the campaign gain force.

Which of the following is a primary purpose of an informative message? • To de-emphasize any negative information • To build a good image of the sender • To have the receiver view the information positively • To eliminate future messages on the same subject • To build a good image of the sender's organization

• To have the receiver view the information positively

In which of the following scenarios would a bar chart be most effective? • To show the dimensions of a proposed product design • To show a company's growth in net sales over time • To depict the step-by-step process of using a new software program • To identify the contribution of each division of a company to its total revenue • To depict the amount of cotton grown in different geographical regions of a country

• To show a company's growth in net sales over time

Rachel is writing a report on "Impacts of Deforestation in the Amazon." Among the many impacts, she wants to emphasize global warming as the most critical one. She wants to place this information in the most important part of the page. In which quadrant of her report should Rachel place this information? • Top right • Centre • Lower center • Lower left • Top left

• Top left

Which of the following should you do while creating a subject line for a negative message? • Use a buffer in the subject line so that it stands out and draws the reader's attention. • Use a negative subject line when the reader needs the information to make a decision. • Use an ambiguous subject line when the reader needs to make a decision. • Use a generic subject line when readers may ignore the message. • Use a neutral subject line in order to ensure that the reader reads the message.

• Use a negative subject line when the reader needs the information to make a decision.

Which of the following should be used in subject lines for problem-solving messages? • Avoid using a neutral subject line • Avoid using a common ground in the subject line • Using a negative subject line to emphasize the problem • Placing the request for action in the subject line Using a benefit which is likely to help the audience

• Using a negative subject line to emphasize the problem

Elijah has designed a website in English. His client wants another version of the website to be designed in Arabic. Which of the following information will help Elijah while designing the new version in Arabic? • Websites in Arabic orient text, links, and graphics from right to left. • Animation and text are kept to a minimum in Arabic websites. • Graphics are usually not present in Arabic websites. • Middle Eastern people focus first on the left side. • Translations do not affect the layout of a document.

• Websites in Arabic orient text, links, and graphics from right to left.

Chen is interacting with Mark, an unhappy client, who did not receive the products he ordered on time. Mark says, "This is the second time that the goods have arrived late at my factory." Chen tries to accept his criticism positively by identifying the feelings that Mark seems to be expressing. Which of the following does Chen most likely say? • It is true that the delivery reached after the scheduled time. • Are you saying that the delivery reached you late yesterday? • You are disappointed about the delayed deliveries, am I right? • You believe that we have started making late deliveries. • Please do not be angry. We will deliver on time next month.

• You are disappointed about the delayed deliveries, am I right?

Sweeney's Ice-cream advertised its new sundaes on fliers which were distributed in malls. This initiative was successful and customers felt that the advertisement was created especially for them. Keeping in mind you-attitude in messages, which of the following did Sweeney's Ice-cream most likely say in its fliers? • You can now try our new fresh fruit sundaes for only $5! • You will be delighted to taste our latest ice creams! • We are now serving the best fresh fruit sundaes in the city! • There are brand new flavors available at our store on St. Marks Street! • We, at Sweeney's, are now offering fresh fruit sundaes at $5!

• You can now try our new fresh fruit sundaes for only $5!

The David Jonas Foundation has recently started a large scale project on handling climate changes. Team members of the project are currently working on finding numerous possible solutions to tackle the issue. They are debating solutions such as shifting to renewable energy, limiting the use of coal, and spreading awareness about overconsumption. The members of the project are most likely in the _____ stage of the life of the team. • aggregation • finalization • coordination • formalization • formation

• coordination

Matilda is delivering a presentation to a large group of people at a climate summit. Her presentation is on the effects of using non-renewable energy. She is using a microphone, so that her voice can reach the ends of the large conference hall. Matilda focuses on giving voice to all the sounds of each word she speaks so that the members of the audience at the end of the hall can hear her speech clearly. In this instance, Matilda is focusing on _____. • stressing her words • controlling the tone of her voice • enunciating her words • controlling the pitch of her voice • emphasizing her words

• enunciating her words

David is the chief automobile engineer at Acceleration Inc. David's team has been assigned the task of developing the prototype of a new car model. Before designing the model, David prepares a presentation for his team. In his presentation, David discusses the flaws of the previous model and asks his team members to suggest ways of overcoming these problems in the new model. Such a presentation is an example of a(n) _____. • guided discussion • disquisition • instructional presentation • monologue presentation • goodwill presentation

• guided discussion

Estefani works in a department store. She has to make a list of the customers who visit the store at least twice a month. Estefani decides to use Arial font for the document and highlight the names of customers who visit more than twice a month. According to Charles Kostelnick's four levels of design, Estefani's choices belong to the _____ of design. (LO 6-2: Levels of Design) • outer-level • intra-level • inter-level • supra-level • extra-level

• intra-level

In a fund-raising message, the action close of the message must: (LO 11-6: Sales and Fund-Raising Messages) • lay emphasis on negativism to ensure the issue is taken seriously. • ensure the audience is given time to act and not unnecessarily pressurize them. • constantly remind the audience to donate money. • end with a selfish request for money. • make the action sound easy for the audience to perform.

• make the action sound easy for the audience to perform.

Stillex Corp. is currently in the process of hiring recent college graduates for its internship positions. While e-mailing candidates who did not qualify for an in-person interview round, the company should: • suggest an alternate position for which the candidates can apply • keep the e-mail short and concise • list out the reasons why the candidates were not selected • phrase the refusal directly • state that the procedures of the hiring process are confidential

• suggest an alternate position for which the candidates can apply