ENTC 4017 - Industrial Supervision Final Quiz STUDY MATERIAL
focuses on developing the potential of employees.
A Theory Y manager:
the glass ceiling.
A certain level of responsibility to which many applicants find themselves rising to, and then no higher, despite their ability and willingness to contribute further to the goals of the firm is called:
employee assistance program.
A company-based program for providing counseling and related help to employees whose personal problems are affecting their performance is most accurately called a(n):
is more motivated by success than by money
A person with a strong need for achievement:
prejudice.
A preconceived judgment about an individual or group of people is known as:
with a disability who, with or without reasonable accommodation, can perform the essential functions of a particular job
A qualified individual with a disability is a person:
suspension.
A requirement that an employee not come to work for a set time period, and in which the employee is not paid for the time off is referred to as a:
role conflict.
A situation in which a person has two different roles that call for incompatible types of behavior is known as:
Phrasing messages carefully to appeal to the receiver.
A supervisor can best combat biases in attention by:
Upward
A supervisor is receiving a(n) ______ communication when an employee reports a problem.
only after he/she has first brought the matter to the attention of the management and they seem unresponsive.
A whistle-blower should typically contact a government agency about the violation:
people who make a new behavior part of their routine
According to Lewin's model of change, refreezing involves:
Sensor, intuitive
According to the Myers-Briggs Type Indicator, a person's personality traits fall somewhere along four different dimensions. Which of the following sets is one of the four dimensions under which personality traits can be categorized?
code of ethics.
An organization's written statement of its values and its rules for ethical behavior is most appropriately defined as its:
Sexism
Andy, an experienced chef, applied for a role in a commercial for baked goods. He felt he was perfect for the role as he specializes in baking. However, he was turned down because the advertising firm felt that a woman would fit the product image of baked goods better than a man would. To which of the following has Andy been subjected?
corporate culture.
Beliefs and norms that govern organizational behavior in a firm are known as:
Higher morale and motivation throughout the company
Best Inc. offers its supervisors a paid day-off to attend a diversity training program. Which of the following will most likely result from this offer?
Strategic conflict
Burger Pit decided to hold a contest between franchises to determine who could prepare certain items on the menu the fastest. Each franchise would select a team to represent it and the winners would receive an all-expense-paid trip to Disney World. Which type of conflict does the contest signify?
The social costs and benefits of an activity, product, or service shall be thoroughly calculated and considered in deciding whether to proceed with it.
Business decisions should not simply be focused on the degree of economic profit to be earned. There are other factors, including societal consequences, which need to be considered when making decisions about the direction of a business. To which proposition of the Davis model of corporate social responsibility does this strictly pertain?
a positive attitude.
Changing the statement, "I'll never get the hang of this job," to "This job is difficult, but I'll learn how to do it better," is an example of:
Informal communication
Communication that is primarily directed toward meeting people's individual needs is called:
informal communication.
Communication that is primarily directed toward meeting people's individual needs is called:
interpersonal conflict.
Conflict between individuals is called:
managerial obligation to take action that protects and improves both the welfare of society as a whole and the interests of the organization.
Corporate social responsibility is best defined as the:
increase sales commissions.
Courtney is the sales manager of a company manufacturing office equipment. She believes that it is possible to increase sales by using reinforcement theory. If Courtney wants to use positive reinforcement to increase sales, she should:
biofeedback.
Developing an awareness of bodily functions in order to control them is called:
Job sharing.
Dorothy and Linda work on the same projects in Cyber Max Company. They both manage the duties of a single position in the company. They only work for five hours every day as both of them have six-month-old babies. What type of work arrangement does this exemplify?
prejudice
Evonne, the night supervisor of Harold's Hamburgers, believes that, "Teenagers are unreliable," and therefore avoids hiring them. Evonne is displaying _____.
Communicate face-to-face.
For emotionally charged issues, the supervisor should typically:
ensures that distractions which might hamper communication are avoided.
Grace is a supervisor at an advertising agency. While conducting performance appraisal meetings with her employees, she instructs her secretary to hold all calls and to prevent any other interruptions. This action of Grace:
avoid that employee.
If a supervisor views a problem as not urgent, then he/she should:
Meditation
In its general form, this is a practice of focusing your thoughts on something other than day-to-day concerns.
providing employees with the resources they need to do their job and removing obstacles that interfere with their work
In the context of coaching a team, enabling is best defined as the process of:
providing employees with the resources they need to do their job and removing obstacles that interfere with their work.
In the context of coaching a team, enabling is best defined as the process of:
Adjourning
In this stage of team development, the team decides to disband after having achieved its goals. Identify this stage.
The grapevine.
In times of crisis when employees are not satisfied with the amount of information they receive from management, they are most vulnerable to getting incorrect information from:
Fairness
Kim, the supervisor of the IT team at BHJ Inc., has a prejudice against Africans and often passes the blame for mistakes on to them. Which of the following dimensions of ethical behavior related to the supervisor is being violated in this case?
functional group.
Lawrence manages the legal department of a manufacturing company. The legal department has the continuing responsibility of dealing with all legal issues relating to the company. As a member of this department, Lawrence is a member of a(n):
Lily should carefully explain the reason for not accepting the gift.
Lily works as a supervisor in an overseas division of the American firm, COLOR Inc. In the country where she works, giving a gift is interpreted as the proper way to indicate one's gratitude toward and respect for the receiver. Lily has just received a gift from one of her suppliers and runs the risk of insulting the giver if she refuses to accept it. In the context of ethical behavior, which of the following would be the most appropriate step to be taken?
deciding what is right and then determining how to carry it out.
Making ethical decisions ideally involves:
conflict resolution.
Managing a conflict by confronting the problem and solving it is known as:
Encourage competition with other groups
Mark supervises a group of employees who are always at odds with one another. Which of the following steps should Mark take to foster group cohesiveness?
Developing alliances with others in the organization
Mark, a supervisor in a company, is friendly with his co-workers and gets a lot done through them. Which of the following is he using to build a power base?
agenda
Mary, the human resource coordinator, has to give her first seminar to company supervisors. She writes down the purpose of the seminar, the location, the date, the starting and ending times, and the major topics to be covered. Mary has prepared a(n) _____.
Achievement, power, and affiliation
McClelland's theory is based on which of the following three needs?
those who work with people from more than one culture.
Meeting high ethical standards is likely to be most challenging for:
relatively low turnover
Members of a team must have close relationships, which is impossible when the team's membership keeps changing. This is characteristic of _____.
stereotyping
Mickey, a former rock musician, who holds a Master's degree in economics, works as a financial advisor at "Plateau Finances." Mickey's boss thinks that all rock musicians are incompetent at finance related jobs. Mickey's boss is subjecting him to _____.
Compromise
Nat schedules the employees of a print shop that is open 24 hours a day. Recently, two of his senior employees had a tiff since each of them wanted both Friday and Saturday nights off to go out with their girlfriends. Nat gave one employee Friday nights off and the other employee Saturday nights off. Which of the following strategies is Nat using to manage conflict?
hiring one's relatives.
Nepotism is best defined as the act of:
making a good impression.
Offering ideas, sharing progress reports, and announcing accomplishments are examples of:
Use a suggestion box.
One method that supervisors can use to encourage upward communication is to:
convey news to a group when their feedback is important.
One of the most valid reasons to hold a meeting is to:
upward communication
Organizational communication in which a message is sent to someone at a higher level is referred to as:
downward communication
Organizational communication in which a message is sent to someone at a lower level is referred to as:
downward communication.
Organizational communication in which a message is sent to someone at a lower level is referred to as:
Type B personality.
Personality traits that describe someone who has varied interests is known as a:
group incentive plans.
Profit-sharing plans and gainsharing plans are types of:
patterns of behavior related to employees' position in a group.
Roles are best defined as:
performing
Solving organizational problems and meeting assigned challenges are ideally part of the _____ stage of team development.
saying, "Let's have lunch together, so you can tell me all about it."
Stuart had an "open door" policy for his employees and their problems. However, he was also aware of how this policy could be abused to waste time. Therefore, when one of his employees came into his office to discuss her recent European vacation, Stuart would have most likely responded by:
Reward power
Supervisor James wanted his part-time crew in the night shift to work harder, so he transferred his most hardworking night-shift worker, Mary, to the day shift, which she had been wanting for a long time. James has used which type of power to reinforce hard work?
Scheduling a follow-up meeting
Suppose a salesperson in a hardware store has a 10-year-old son with behavior problems, and this was affecting his work. The supervisor gets to know about this and schedules counseling sessions with him. In one of these sessions, the supervisor says, "I've noticed that we haven't received any more customer complaints about your service and, in fact, one customer told me you went out of your way to help." From the given information, identify the stage in which the process of counseling has most likely reached.
an organization's ability to meet its present needs without compromising the ability of future generations to meet their needs.
Sustainability is best defined as:
groups set up to carry out a specific activity, and are disbanded when the activity is completed.
Task groups are best defined as:
fail to hire, or fire, on the basis of age.
The Age Discrimination in Employment Act (1967) makes it illegal to:
consumers must be ready to buy services from businesses to help them maintain operational functions. The Davis Model of Corporate Social Responsibility states that the social costs related to each activity, product, or service shall be passed on to the consumer. This implies that:
The Davis Model of Corporate Social Responsibility states that the social costs related to each activity, product, or service shall be passed on to the consumer. This implies that:
requires affirmative action to employ qualified handicapped persons and prohibits discrimination against them for jobs connected with the federal government.
The Vocational Rehabilitation Act of 1973:
does not always end an ethical dilemma.
The act of deciding what behavior is ethical:
stress.
The body's response to coping with environmental demands such as change, frustration, uncertainty, danger, or discomfort is known as:
encodes the message
The communication process begins when the sender of a message:
inference is a conclusion drawn from the facts available.
The difference between a fact and an inference is that a(n):
the latter lets the employee analyze the cause behind his indulgence in problem behavior.
The difference between directive and nondirective counseling is that:
prejudices.
The negative conclusions about a category of people based on stereotypes are known as:
to improve the troubled employee's performance.
The primary purpose of providing employee assistance programs and other counseling programs is:
conflict.
The struggle that results from incompatible or opposing needs, feelings, thoughts, or demands within a person or between two or more people is known as:
person with high ideals and competence
The supervisor should bear in mind that the typical whistle-blower is a:
active listening
The technique that involves hearing what the speaker is saying, trying to understand the facts and feelings the speaker is trying to convey, and then stating what the listener understands that message to be, is called:
active listening.
The technique that involves hearing what the speaker is saying, trying to understand the facts and feelings the speaker is trying to convey, and then stating what the listener understands that message to be, is called:
content theories.
Theories of motivation that focus on what things motivate workers are called:
Put a time limit on your participation.
To control your use of time, you must be able to say no when appropriate. Which of the following tips is most appropriate?
summarizing the key points.
To make sure meetings are as fruitful as possible, the supervisor can facilitate the discussion by:
Give employees only the information they will be useful to them.
To overcome the barrier of information overload, supervisors should ideally:
manager in the organization
Typically, a whistle-blower brings ethics related issues first to a:
performance.
Whatever rewards the supervisor uses, they should be linked to the employee's:
downward
When a supervisor gets a memo from top management describing a new company policy, he/she is receiving a(n) _____ communication.
discuss the problem with his/her manager.
When an employee fails to respond to initial attempts at counseling, the supervisor should ideally:
Explaining the consequences of not changing
When confronting a troubled employee, which of the following should ideally be the last step on the part of the supervisor?
Face-to-face communication
When feedback is critical, which of the following is the most effective mode of communication?
act as soon as he/she is aware of the problem
When initiating conflict resolution, the supervisor should:
first let that person vent those feelings
When responding to a conflict where the other person is emotional, one should:
The Sarbanes-Oxley Act
Which of the following acts forbids employers from retaliating against an employee who reports possible accounting, auditing, or reporting misdeeds that deceive investors?
Groups of five to fifteen members who work together to produce an entire product and are authorized to take important decisions
Which of the following best describes a self-managing work team?
A central concern that is left unstated
Which of the following defines a hidden agenda?
Protecting the employee's privacy
Which of the following ideally comes under the scope of the employer when dealing with troubled employees?
Poor communication
Which of the following is a cause of stress due to management issues in a job?
Poor ergonomics
Which of the following is a cause of stress linked to the workplace involving the organization's work environment?
Building relationships at all levels
Which of the following is a commonly used political strategy in an organization?
The members of a homogeneous group have a lot in common.
Which of the following is a defining characteristic of a homogeneous group?
It is directed toward accomplishing the goals of the organization.
Which of the following is a defining characteristic of formal communication?
Roll out the change gradually
Which of the following is a guideline that supervisors may use in implementing change?
They provide a written document for the receiver to review.
Which of the following is an advantage of memos?
The employees make a brilliant suggestion, and the supervisor makes sure that the employees get the credit.
Which of the following is an appropriate example of an honest behavior?
A manager giving an "Employee of the month" award with a certificate and gift vouchers
Which of the following is an example of an extrinsic reward?
Treating employees fairly
Which of the following is most likely to reduce the occurrence of workplace violence?
The requirement of unique arrangements such as job sharing and telecommuting
Which of the following is one of the challenges of managing diversity in a business organization?
The social costs related to each activity, product, or service shall be passed on to the consumer
Which of the following is one of the propositions of the Davis model of corporate social responsibility?
Gather and record evidence
Which of the following is the first step a supervisor should take when he/she suspects that an employee is behaving unethically?
Maslow argues that needs are organized into a hierarchy and the most basic needs are at the bottom of the hierarchy.
Which of the following is true about Maslow's theory?
Employees try to balance work and family instead of choosing one over the other
Which of the following is true about conflict between work and family demands?
Ethical behavior can improve the organization's relations with the community.
Which of the following is true of business ethics?
Employees voluntarily follow the rules and try to meet performance standards.
Which of the following is true of self-discipline?
Rumors rarely tell a complete or unbiased version of the truth.
Which of the following is typically true of rumors?
Wellness program
Which of the following refers to organizational activities designed to help employees adopt healthy practices?
When sending a message, a supervisor should avoid statements that phrase inferences as facts.
Which of the following statements about inferences and facts is true?
Most employees of large organizations cluster into smaller groups such as task groups.
Which of the following statements is true about groups in the workplace?
Older workers are more afraid of discrimination than of change.
Which of the following statements is true about older workers?
It can be a subtle force.
Which of the following statements is true about prejudice?
Nonverbal communication seldom occurs without some accompanying words.
Which of the following statements is true of nonverbal communication?
Frustration
Which of the following will the loser experience when conflict is viewed as a win-lose proposition?
Type A personality
Which personality type would try to get more and more done in less and less time?
perfectionism.
With regard to the most common time wasters, the attempt to do things thoroughly and precisely is known as:
a time log.
Your boss is completing a sheet of paper that has the date at the top, with four columns below with the headings, "Time," "Activity," "Others Involved," and "Location" respectively. Your boss is filling:
Emotional intelligence
_____ is the ability to manage emotions and interpersonal relationships.
Psychotherapy
_____ often involves discussing and processing current life stressors in a confidential manner.
