Enterprise
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Uninsured Loss Goal what goes into it
6/car a.conversion b. Lot Damage c. Undocumented Damage d. Employee Damage
Gross Cost
Depreciation, Interest, Gas, Taxes and License, Insurance, Maintenence (Preventative & Corrective) Miscellanious
Job of AM
Drive esqi, revenue, and develop employees
Four Core Area of Business
ESQI, Employee Development, Growth, Profits
Growth Absolutes
Phones-answer 2 rings quote lowest rate Red Car-contact in 20 min, priority pass, get cust in, free money 3 for 5 321-bm 3hr am 2hr mt 1 hr BOSS update same day
IPC FORMULA
AVG RATE X UTIL X DAYS IN MONTH + Net Other
5 Absolutes
Greet Customer, Make Sure Know Name, ESQI CALLS, 3 questions, Cust is always right
