Ethics Final UWYO
Which of the following factors impact the length of time it takes for companies to recover from ethical misconduct?
ALl: C. How the company responds after discovering the misconduct D. How stakeholders perceive the company's response E. The length of time it takes for the company to resolve the issues
Which leadership style is likely to be ineffective at promoting ethical conduct?
Coercive leadership
What do all effective ethical leaders share in common?
Good communication skills
What is the best way to avoid an ethical misconduct disaster?
Identify a potential ethical issue before it snowballs into a crisis.
Why is the collaborating style of management most favorable to ethical conflict resolution?
Leaders desire to meet the needs of others but adhere to their own goals and values.
How can ethical leaders increase employee empowerment?
Make discussions about ethics commonplace.
What should an ethical leader do in managing an ethical dilemma?
Select the most desirable path in a situation in which no decision is optimal.
According to Ethics Consultant, David Gebler, most unethical behavior is committed ______________.
To meet performance goals
What is group polarization?
When the group moves toward a more extreme position than what each member would have done individually.
As a lower-level employee, how might you be able to ethically influence new hires?
You can communicate organizational principles and values.
What does mediation involve?
an objective third party helps two parties settle their differences
life is 10% what happens to you
and 90% how you respond to it
Which of the following is part of the discovery process?
assessment
corporate culture
create a culture of doing the right thing
An ethical leader with good interpersonal communication skills should ____________.
demonstrate both respect and firmness in communication
____________ occurs when both the communicator and receiver considers the unique worth of the other party and tries to understand what the other is communicating.
dialogue
Leaders with an avoiding conflict management style are more likely to exhibit ______________.
ethical complacency
What is the first step toward making an ethical decision?
identifying the ethical issue
When handling a conflict situation, it is important for a leader to realize that the other party's concerns are _________.
legitimate
Separating the people from the issue in an ethical conflict situation allows the leader to approach the conflict situation with more __________.
objectivity
Leaders who display good character________________________.
take responsibility for ethically meeting stakeholder needs.
Which of the following items tends to be the most observed misconduct in the workplace?
time theft
Which mediation skill is important for an ethical leader to have in a conflict situation?
use of neutral language
Which of the following is an important part of an organizational culture?
values
What should an ethical leader do if a conflict begins to escalate?
Bring the discussion back to the core issues.
trust
Build trust in all stakeholder relationships
rule of law
Comply with the spirit and intent of laws and regulations
What should an ethical leader do in managing an ethical dilemma
Select the most desirable path in a situation in which no decision is optimal.
Why might ethics mistakes actually improve an organization in the long-run?
They give the firm an opportunity to learn from its mistakes.
Why are principles and values so important to companies?
They provide guidance for employees and leaders in making ethical decisions.
Which statement about organizational ethical role models is true?
Co-workers can be ethical role models, especially when the manager is distant.
What is a potential downside of overusing the compromising style of conflict management?
Each side has to give something up.
Why might ethical conflicts be important to an ethical culture?
Ethical conflicts can be used to identify ethical issues.
Why is an organization characterized by workplace politics perceived negatively by employees?
Followers are rewarded based on whether they serve the leader's best interests.
Why is external whistle blowing a serious decision?
Whistle blowers have been fired for reporting.
In order to promote an open communication culture, leaders should ____________________.
adopt more of a democratic process toward ethical decision making
Why are managers reluctant to engage in the discovery process?
. They fear uncovering misconduct could harm the firm's reputation.
accountability
Accept responsibility for all decisions
respect
Honor the rights, freedoms, views, and property of others
Which situation demonstrates reciprocity?
In response to co-workers help making a deadline, you assist them with a similar crisis
transparency
Maintain open and truthful communications
Why might listening be just as important as speaking for an ethical leader?
It can establish credibility and increase morale among employees.
What is a disadvantage of small group communication and decision making?
It can lead to excessive risk taking.
viability
Create long-term value for all relevant stakeholders
a simple rule to remember...
Doing what is right prevails over self-interest when the two appear to be in conflict.
Which of the following is important in catching misconduct internally before it becomes a major issue?
Employee feedback
why do people make unethical decisions
poor moral education ignorance cognitive bias
fairness
Engage in fair competition and create equitable and just relationships
In a rigid hierarchical organization, communication generally consists of ______________.
one-way communication
core values of northwestern mutual
Core Values
What might be true of leaders who adopt a competing style of conflict management?
They score high on assertiveness.
Which of the following statements is true regarding organizational conflict?
Conflicts provide an opportunity to listen to the other party's viewpoints.
How should ethical leaders manage their employees?
Demonstrate ethical values through role modeling
mission of northwestern mutual
Inspiring people to align their actions with intentions to enjoy financially secure lives
What is the problem with an accommodating style of conflict management?
Leaders might allow unethical employees to continue their misconduct.
Why are leaders important even in a democratic organization?
Leaders often make the final call on major decisions.
__________ occurs when ethical leaders observe and identify ethical risk areas.
Recognizing
What is one of the disadvantages higher-level executives face when overseeing an ethical climate of the organization?
Their tendency to be socially isolated from employees
What does external whistle blowing often indicate about a firm's corporate culture?
Internal reporting is perceived to be ineffective.
integrity
Act with honesty in all situations
What is a downside to being a variable-sum leader?
They might give in to employees making unethical decisions.
What is the definition of an ethics audit?
An investigation into the ethical climate of the firm
What actions can teams take to aid in the ethical decision making process?
Collectively look for ethical solutions or alternatives
To help prevent misconduct, ethical leaders should:
Develop and manage systems to maintain an ethical culture
What should an employee do after discovering illegal conduct?
Immediately report to your immediate supervisor.
Why is the mixed-motive conflict management style considered to be the most effective?
It bases decisions on the goals and values of the firm.
Which statement is true about employee feedback?
It helps leaders identify the firm's strengths and weaknesses
What is organizational ethics?
Right or wrong, acceptable or unacceptable conduct in an organizational environment
Collectively look for ethical solutions or alternatives
Support from top management and frequent communication with employees
How might a comprehensive code of conduct prove ineffective in curbing misconduct?
The code of conduct is not effectively communicated to employees.
What do zero-sum leaders believe?
There always has to be a winner and a loser in a conflict situation.
According to most companies' ethics codes, what happens to whistle blowers if their reportings are wrong?
They do not face retaliation for good faith reporting.
Which statement best describes how autocratic leaders communicate?
They limit communication to need-to-know information.
When might a zero-sum conflict approach be necessary?
When compromise would break a law.
An "ethical blind spot" refers to ___________________.
a person's underestimation of his or her own potential to commit misconduct
What is a necessary component of an ethical corporate culture?
an ethics program
An effective team should possess which characteristic?
diversity
This approach emphasizes obedience to legal requirements.
compliance-based approach
According to the information shared in this section, ________ might provide a solution to a disagreement, but it is unlikely that both parties will be happy with the decision.
litigation
Which of the following is a barrier to communication between leaders and followers?
power differentials
An effective ethics program should show _____________________.
intolerance of misconduct
Good communication skills __________.
promote leader-follower congruence
