Ethics Final UWYO

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Which of the following factors impact the length of time it takes for companies to recover from ethical misconduct?

ALl: C. How the company responds after discovering the misconduct D. How stakeholders perceive the company's response E. The length of time it takes for the company to resolve the issues

Which leadership style is likely to be ineffective at promoting ethical conduct?

Coercive leadership

What do all effective ethical leaders share in common?

Good communication skills

What is the best way to avoid an ethical misconduct disaster?

Identify a potential ethical issue before it snowballs into a crisis.

Why is the collaborating style of management most favorable to ethical conflict resolution?

Leaders desire to meet the needs of others but adhere to their own goals and values.

How can ethical leaders increase employee empowerment?

Make discussions about ethics commonplace.

What should an ethical leader do in managing an ethical dilemma?

Select the most desirable path in a situation in which no decision is optimal.

According to Ethics Consultant, David Gebler, most unethical behavior is committed ______________.

To meet performance goals

What is group polarization?

When the group moves toward a more extreme position than what each member would have done individually.

As a lower-level employee, how might you be able to ethically influence new hires?

You can communicate organizational principles and values.

What does mediation involve?

an objective third party helps two parties settle their differences

life is 10% what happens to you

and 90% how you respond to it

Which of the following is part of the discovery process?

assessment

corporate culture

create a culture of doing the right thing

An ethical leader with good interpersonal communication skills should ____________.

demonstrate both respect and firmness in communication

____________ occurs when both the communicator and receiver considers the unique worth of the other party and tries to understand what the other is communicating.

dialogue

Leaders with an avoiding conflict management style are more likely to exhibit ______________.

ethical complacency

What is the first step toward making an ethical decision?

identifying the ethical issue

When handling a conflict situation, it is important for a leader to realize that the other party's concerns are _________.

legitimate

Separating the people from the issue in an ethical conflict situation allows the leader to approach the conflict situation with more __________.

objectivity

Leaders who display good character________________________.

take responsibility for ethically meeting stakeholder needs.

Which of the following items tends to be the most observed misconduct in the workplace?

time theft

Which mediation skill is important for an ethical leader to have in a conflict situation?

use of neutral language

Which of the following is an important part of an organizational culture?

values

What should an ethical leader do if a conflict begins to escalate?

Bring the discussion back to the core issues.

trust

Build trust in all stakeholder relationships

rule of law

Comply with the spirit and intent of laws and regulations

What should an ethical leader do in managing an ethical dilemma

Select the most desirable path in a situation in which no decision is optimal.

Why might ethics mistakes actually improve an organization in the long-run?

They give the firm an opportunity to learn from its mistakes.

Why are principles and values so important to companies?

They provide guidance for employees and leaders in making ethical decisions.

Which statement about organizational ethical role models is true?

Co-workers can be ethical role models, especially when the manager is distant.

What is a potential downside of overusing the compromising style of conflict management?

Each side has to give something up.

Why might ethical conflicts be important to an ethical culture?

Ethical conflicts can be used to identify ethical issues.

Why is an organization characterized by workplace politics perceived negatively by employees?

Followers are rewarded based on whether they serve the leader's best interests.

Why is external whistle blowing a serious decision?

Whistle blowers have been fired for reporting.

In order to promote an open communication culture, leaders should ____________________.

adopt more of a democratic process toward ethical decision making

Why are managers reluctant to engage in the discovery process?

. They fear uncovering misconduct could harm the firm's reputation.

accountability

Accept responsibility for all decisions

respect

Honor the rights, freedoms, views, and property of others

Which situation demonstrates reciprocity?

In response to co-workers help making a deadline, you assist them with a similar crisis

transparency

Maintain open and truthful communications

Why might listening be just as important as speaking for an ethical leader?

It can establish credibility and increase morale among employees.

What is a disadvantage of small group communication and decision making?

It can lead to excessive risk taking.

viability

Create long-term value for all relevant stakeholders

a simple rule to remember...

Doing what is right prevails over self-interest when the two appear to be in conflict.

Which of the following is important in catching misconduct internally before it becomes a major issue?

Employee feedback

why do people make unethical decisions

poor moral education ignorance cognitive bias

fairness

Engage in fair competition and create equitable and just relationships

In a rigid hierarchical organization, communication generally consists of ______________.

one-way communication

core values of northwestern mutual

Core Values

What might be true of leaders who adopt a competing style of conflict management?

They score high on assertiveness.

Which of the following statements is true regarding organizational conflict?

Conflicts provide an opportunity to listen to the other party's viewpoints.

How should ethical leaders manage their employees?

Demonstrate ethical values through role modeling

mission of northwestern mutual

Inspiring people to align their actions with intentions to enjoy financially secure lives

What is the problem with an accommodating style of conflict management?

Leaders might allow unethical employees to continue their misconduct.

Why are leaders important even in a democratic organization?

Leaders often make the final call on major decisions.

__________ occurs when ethical leaders observe and identify ethical risk areas.

Recognizing

What is one of the disadvantages higher-level executives face when overseeing an ethical climate of the organization?

Their tendency to be socially isolated from employees

What does external whistle blowing often indicate about a firm's corporate culture?

Internal reporting is perceived to be ineffective.

integrity

Act with honesty in all situations

What is a downside to being a variable-sum leader?

They might give in to employees making unethical decisions.

What is the definition of an ethics audit?

An investigation into the ethical climate of the firm

What actions can teams take to aid in the ethical decision making process?

Collectively look for ethical solutions or alternatives

To help prevent misconduct, ethical leaders should:

Develop and manage systems to maintain an ethical culture

What should an employee do after discovering illegal conduct?

Immediately report to your immediate supervisor.

Why is the mixed-motive conflict management style considered to be the most effective?

It bases decisions on the goals and values of the firm.

Which statement is true about employee feedback?

It helps leaders identify the firm's strengths and weaknesses

What is organizational ethics?

Right or wrong, acceptable or unacceptable conduct in an organizational environment

Collectively look for ethical solutions or alternatives

Support from top management and frequent communication with employees

How might a comprehensive code of conduct prove ineffective in curbing misconduct?

The code of conduct is not effectively communicated to employees.

What do zero-sum leaders believe?

There always has to be a winner and a loser in a conflict situation.

According to most companies' ethics codes, what happens to whistle blowers if their reportings are wrong?

They do not face retaliation for good faith reporting.

Which statement best describes how autocratic leaders communicate?

They limit communication to need-to-know information.

When might a zero-sum conflict approach be necessary?

When compromise would break a law.

An "ethical blind spot" refers to ___________________.

a person's underestimation of his or her own potential to commit misconduct

What is a necessary component of an ethical corporate culture?

an ethics program

An effective team should possess which characteristic?

diversity

This approach emphasizes obedience to legal requirements.

compliance-based approach

According to the information shared in this section, ________ might provide a solution to a disagreement, but it is unlikely that both parties will be happy with the decision.

litigation

Which of the following is a barrier to communication between leaders and followers?

power differentials

An effective ethics program should show _____________________.

intolerance of misconduct

Good communication skills __________.

promote leader-follower congruence


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