Exam 1

Which of the following is not a reason to increase market share?

Nearing production capacity

What is information technology?

A field concerned with the use of technology in managing and processing information

What is the continuous process improvement model?

Attempts to understand and measure the current process, and make performance improvements accordingly.

Which of the following represents geographic segmentation?

Based on regional variables such as region, climate, population density, and population growth rate

What is CRM?

Both a technology and a strategy

What is the fundamental difference found in a limited partnership

Both partners are protected from being responsible for all of the partnership's losses

Which of the following is a business facing process?

Budgeting

What is the analysis and redesign of workflow within and between enterprises?

Business process reengineering

Which country is ranked first in terms of egovernment effectiveness?

Canada

What is a means to conduct a periodic check on the company's financial health?

Cash flow analysis

Which of the following represent the managerial approach to reengineering projects?

Define the scope, analyze, evaluate, plan, approve, execute

Common departments found in most organizations include all of the following except _______.

Delivery

Which of the following is a customer facing process?

Distribution

What types of metrics measure customer satisfaction?

Effectiveness IT metrics

What type of metrics measure throughput, speed, and availability?

Efficiency IT metrics

Which issue concerns CIOs the most?

Enhancing customer satisfaction

Which of the following activities does a CIO perform?

Ensures the strategic alignment of IT with business objectives Ensures the strategic alignment of IT with business goals Oversees all uses of information technology

A business process is the analysis and redesign of workflow within and between enterprises.

False

Accounting deals with the strategic financial issues associated with increasing the value of the business while observing applicable laws and social responsibilities.

False

Break-even analysis is the point at which revenues equal costs.

False

Effectiveness IT metrics include throughput, speed, and availability.

False

Polaroid had a unique competitive advantage for many years until it forgot to observe competitive intelligence. The firm went bankrupt when people began taking digital pictures. Polaroid provides a great example of Porter's threat of new entrants Model.

False

What can effective and efficient supply chain management systems enable an organization to accomplish?

Increase its supplier power

What is data converted into a meaningful and useful context?

Information

What is the name of a company's internal MIS department?

Information technology (IT) Management information systems (MIS) Information systems (IS)

Business process modeling (or mapping) is the activity of creating a detailed flow chart or process map of a work process showing:

Inputs, tasks, and activities in a structured sequence

What is enterprise resource planning?

Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise wide information on all business operations

What is intangible creative work that is embodied in physical form?

Intellectual property

Which of the following represents the relationship between functional areas in a business?

Interdependent

What are the measures called that are tied to business drivers?

Key performance indicators

Which of the following is not one of the three key steps involved in business process improvement?

Monitor the performance of key individuals

Jennifer Bloom is writing a paper and she must determine which of Porter's three generic strategies The Museum Company has implemented. Jennifer finds out that The Museum Company offers specialty products found only in museums around the world to affluent customers. What would Jennifer determine The Museum Company is using as its generic strategy?

Narrow market, high cost

Which of the following is not one of the four phases in the product life cycle?

Place

_______ value activities are found at the bottom of the value chain. These include business processes that acquire raw materials and manufacture, deliver, market, sell, and provide after-sales services.

Primary

What is revenue?

Refers to the amount earned resulting from the delivery or manufacture of a product or from the rendering of a service

According to Infonetics research, what is the leading cause of downtime?

Software failure followed by human error

Porter identified three generic strategies that a business could follow after identifying a market it wanted to enter. Which of the following is not included as one of Porter's three generic strategies?

Supplier cost differentiation

What is business process reengineering?

The analysis and redesign of workflow within and between enterprises

What is a management system, in addition to a measurement system, that enables organizations to clarify their vision and strategy and translate them into action?

The balanced scorecard

Which of the following defines supply chain logistics?

The product delivery processes and elements, including orders, warehouses, carriers, defective product returns, and invoicing.

Which of the following defines supply chain operations?

The schedule for production activities including testing, packaging, and preparation for delivery

According to Porter's three generic strategies for entering a market, if you have a focused strategy, you should target a niche market.

True

Information is data converted into a meaningful and useful context.

True

Supply chain strategy, supply chain partners, supply chain operation, and supply chain logistics are the four basic components of supply chain management.

True

The balanced scorecard measures BPR and ERP.

True

Your boss, Kerry Miller, has asked you to analyze the soft drink industry using Porter's five-forces model. Which of the following represents buyer power in the soft drink industry?

Walmart negotiates a lower cost per bottle from Coke in exchange for premium shelf space in every Walmart store.

Which of the following is not a type of effectiveness IT metric?

Web traffic

_________ are the principles and standards that guide our behavior toward other people

ethics

An overview of systems thinking includes input, process, output, and finances.

false

The chief ___________ officer is responsible for collecting, maintaining, and distributing the organization's knowledge.

knowledge