Exam 1 CIS 440
Which of the following may lead to competitive advantage? 1. New products, services, and business models; 2. Charging less for superior products; 3. Responding to customers in real time
1, 2, and 3
Which of the following is not one of the six strategic business objectives of information systems?
Improved employee morale
Which of the following statements best describes organizational culture?
It is a fundamental set of assumptions, values, and ways of doing things that has been accepted by most members of the organization.
Which of the following deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm?
Management information systems
In a business hierarchy, which of the following levels is responsible for monitoring the daily activities of the business?
Operational management
Which level of the organization is an ESS specifically designed to serve?
Senior management
A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives?
Survival
Managers use which of the following systems to monitor the status of internal operations and the firm's relations with the external environment?
TPS
Which of the following statements about a TPS is not true?
TPS typically supply data to a firm's ESS.
Which of the following can typically access a firm's intranet?
The firm's employees
What analytical framework helps understand and evaluate the benefits and uses of collaboration tools?
Time/space matrix
The key elements of an organization are its structure, business processes, politics, culture, and people.
True
Which of the following is an example of an organizational complementary asset?
Using the appropriate business model
Which of the following is a question that might be answered by an MIS system?
What is the effect on return on investment of the changing costs of supplies?
The enormous volume of data generated by Internet activity, such as web traffic, email, and social media is referred to as:
cloud computing.
All of the following are new technology-related trends in MIS except:
co-creation of business value.
In ________, digital technology and the Internet are used to execute the major business processes in the enterprise.
e-business
A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.
enterprise
Which of the following systems would a firm use to manage relationships with its customers?
CRM
Which of the following would a manager use to determine the impact on production schedule if sales doubled in the next quarter?
DSS
Enterprise systems are also known as which of the following?
ERP systems
Which of the following systems typically uses a digital dashboard to display an array of charts and graphs of a business's key performance indicators?
ESS
You manage the IT department for a firm that manages regional farmer's markets. You need to set up an inexpensive system that allows local vendors to see real-time statistics about which of the firm's markets have vendor openings on which days. Which of the following systems would most efficiently provide a solution?
Extranet
All business processes are formally documented by an organization.
F
Computers and programs are the only things required to produce the information an organization needs.
F
Knowledge workers make long-range strategic decisions about products and services.
F
Which of the following is an example of a cross-functional business process?
Fulfilling a customer order
Which of the following is the key business metric behind the technologies implemented by Kroger, as discussed in the chapter-opening case?
Higher customer satisfaction levels
Which main business function is responsible for maintaining employee records?
Human resources
Which of the following statements is not true?
In 2015, American businesses spent $500 billion on business and management consulting and information technology services.
Which of the following systems would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making?
KMS
An ESS supports which of the following?
Long-range planning activities of senior management
Producing a bill of materials is a business process in which of the following functional areas?
Manufacturing and production
Which of the following disciplines focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control?
Operations research
Which of the following systems helps a firm manage relationships with its suppliers?
SCM
A business model describes how a company produces, delivers, and sells a product or service to create wealth.
T
A firm that invests in a strong IS development team is making an investment in organizational complementary assets.
T
The behavioral approach to information systems focuses on analyzing the psychological, social, and economic impacts of systems rather than the technical aspects.
T
UPS's use of web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own Web sites is an information systems solution used to achieve customer intimacy.
T
Which of the following is a global network that uses universal standards to connect millions of different networks around the world?
The Internet
Which of the following is not a true statement with respect to business processes?
The performance of a business firm typically is not related to its business processes.
Output
transfers processed information to the people who will use it or to the activities for which it will be used.
A wiki is a type of collaborative:
website.
The term management information systems refers to a specific category of information systems serving:
middle management functions.
Which of the following systems is especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance?
DSS
Which of the following systems is used to focus on non-routine business problems that are unique and rapidly changing?
DSS
Which of the following is not an application of social business?
Digital dashboard
Which of the following would not be used as an input for an information system?
Digital dashboard
The ________ function is responsible for making sure customers are aware of the company's products.
sales and marketing
All of the following are examples of environmental actors in an information system except:
sales force.
In a hierarchical organization, the upper level consists of:
senior management.
All of the following are capabilities of enterprise social networking tools except:
supply chain management.
Which of the following systems would you use to determine which trends in your supplier's industry could affect your firm the most during the next five years?
ESS
Which of the following systems is designed to automate business processes across the firm, spanning functional areas and organizational levels?
Enterprise applications
Which of the following could be used to enable different firms to work collaboratively on a product?
Extranet
Internet advertising is growing at approximately 5 percent a year.
False
All of the following are examples of business intelligence systems except a system that:
tracks the flows of materials in a factory.
In 2015, what percent of the U.S. economy resulted from foreign trade?
30 percent
The three activities in an information system that produce the information organizations use to control operations are:
input, processing, and output.
How much did American businesses spend on information systems hardware, software, and telecommunications equipment in 2015?
About $1 trillion
