exam 1

Which of the following is FALSE regarding pay? Pay can influence job satisfaction, but only to a point. In the United States, above about $40,000 per year, there is no relationship between pay and job satisfaction. Long-term, employee job satisfaction can be influenced more by focusing on intrinsic factors of a job rather than pay. Giving employees autonomy and making the job more challenging and interesting are better ways to increase employee job satisfaction.

All of the above are true statements.

Emotional Labor

An employee's expression of organizationally desired emotions during interpersonal transactions at work.

Affective Events Theory (AET)

An event in the work environment triggers positive or negative emotional reactions. ◦Personality and mood determine response intensity ◦Emotions can influence a broad range of work variables

Cognitive Dissonance:

Any incompatibility between two or more attitudes or between behavior and attitudes

Which of the following answer choices is true regarding employee attitudes?

Attitudes are evaluative statements of what one believes about something or someone.

Which of the following statements is NOT true about attitudes in the workplace?

Changing employee attitudes is necessary if you are to manage dissonance.

According to AET, which of the following is NOT true? Current and past emotions affect an employee's job satisfaction. Emotions distract workers and reduces job performance. An emotional episode is triggered by a single event, but is usually the result of a series of emotional experiences. Emotion-driven behaviors typically last a long time. Emotional fluctuations can create problems in employee job performance.

Emotion-driven behaviors typically last a long time.

Emotional Dissonance

Employees have to project one emotion while simultaneously feeling another Can be very damaging and lead to burnout

Attitudes

Evaluative statements or judgments concerning objects, people, or events

In the Powerpoint presentation, you watched a video with an interview with Antonio Damasio, noted researcher and professor of neuroscience at USC. According to Dr. Damasio, in general, people can make better decisions when they lack emotions -- in other words, emotions get in the way of making decisions.

False

Managers typically underestimate their own employees' level of job satisfaction. In other words, Managers typically think their employees are less satisfied with their jobs than they really are.

False

Moods

Feelings that tend to be less intense than emotions and that lack a contextual stimulus

Allison and Gail both are studying for a final exam. Both have a goal of attaining a grade of 91 or better. Gail studied 6 hours and made a grade of 92. Allison studied for 9 hours and also made a grade of 92.Which of the students was more productive (as defined by "efficiency" AND "effectiveness")?

Gail

Organizational Commitment:

Identifying with a particular organization and its goals, while wishing to maintain membership in the organization.

Desire to reduce dissonance depends on:

Importance of elements Degree of individual influence Rewards involved in dissonance

Emotions

Intense feelings that are directed at someone or something

What are the Major Job Attitudes?

Job Satisfaction A positive feeling about the job resulting from an evaluation of its characteristics Job Involvement Degree of psychological identification with the job where perceived performance is important to self-worth Employee Empowerment Belief in the degree of influence over the job, competence, job meaningfulness, and autonomy

Amber and Emmet were recently hired at a marketing agency. While Amber is typically in a good mood, Emmet appears to be depressed most of the time.

She will find better solutions to problems.

More Sources of Emotion and Mood

Stress personality Day and time of the week weather social activities Sleep exercise age gender differences

Which of the following has NOT been found to conclusively affect emotions and moods in the workplace? Day of the Week Stress Weather Social Activities Time of the Day

Weather

Job________________ satisfaction scales measure employee attitudes towards specific components of the job, such as pay, promotion, coworkers, supervisors, etc.

facet

Job _____________________ is the degree of psychological identification with a job. It is one's perception of his/her performance on the job and the job's importance to his/her self-worth and self-esteem.

involvement

Affect

is a generic term that covers a broad range of feelings people experience

Sheila is a new hire at a retail organization. Her sales group is entirely male. Sheila is more likely to _____________________________ than her male counterparts.

leave the company to go to another with more females

Juan Carlos was recently promoted to lead sales, a position in which he assumes responsibility for more than 100 new clients. Which of the following intellectual abilities is he likely to use the most?

memory

General attitudes

predict general behavior

Specific attitudes

predict specific behavior

Overall, employees in the United States are generally least satisfied with:

promotion opportunities

Eighty percent of the U.S. workforce today is made up of ________ jobs.

service

What do you call the practice of hiding inner feelings by modifying facial expressions?

surface acting

Types of Emotions

◦Felt: the individual's actual emotions ◦Displayed: required or appropriate emotions ◦Surface Acting: displaying appropriately but not feeling those emotions internally - more stressful ◦Deep Acting: changing internal feelings to match display rules.

Emotional Intelligence (EI)

A person's ability to: ØBe self-aware ◦Recognizing own emotions when experienced ØDetect emotions in others ØManage emotional cues and information ◦ EI plays an important role in job performance

When employees are dissatisfied with their jobs, they have four basic categories of responses they utilize. "Voice" type responses are active and constructive responses to dissatisfaction.

True

Three dimensions:

Affective - emotional attachment to organization Continuance Commitment - economic value of staying Normative - moral or ethical obligations

six basic emotions

1.anger 2.Fear 3.Sadness 4.Happiness 5.Disgust 6.surprise

Which of the following statements is NOT true?

The most effective way to improve job satisfaction is a raise in pay.

Three components of an attitude:

The opinion or belief segment of an attitude The emotional or feeling segment of an attitude An intention to behave in a certain way toward someone or something

According to the video that you watched, what does research suggest about the relationship that exists between weather and mood?

The research on the relationship between weather and mood is somewhat mixed (not conclusive).

What Is the Function of Emotion?

There are some who think that emotions are linked to irrationality and that expressing emotions in public may be damaging to your career or status. However, research has shown that emotions are necessary for rational thinking. They help us make better decisions and help us understand the world around us. If we are going to make decisions, we need to incorporate both thinking and feeling.

According to the Powerpoint presentation, the strongest level of commitment to the organization is called "affective" commitment.

True

There are a lot of religious differences and beliefs in the United States. About 10% of Americans hold ____________ beliefs about God's existence, which means that they don't have a yes or no answer -- they don't have a strong belief either way.

agnostic, agnostics

Job satisfaction is best described as a(n) ______________.

attitude