Exam 2: Chapter 10

15) ________ change introduces a new practice to an organization but one that is not new to the industry. 15) ______ A) Reactive B) Innovative C) Radically innovative D) Proactive E) Adaptive

B) Innovative

21) Which of the following factors most reduces an organization's ability to learn from failure? 21) ______ A) employees who embrace a learning culture B) employees who blame others for failure C) employees with a strong desire to acquire personal wealth D) employees who like to experiment with multiple solutions E) employees with a high tolerance for ambiguity

B) employees who blame others for failure

13) Northstar Insurance is about to begin using a program that will change the way its adjusters settle insurance claims. Adjusters will be able to complete an adjustment and issue a check right at the scene of the accident. Although employees are uncertain that the new system will work, other insurance agencies have been successful with this approach. At Northstar Insurance, the new program represents ________ change. 13) ______ A) adaptive B) innovative C) refusal to D) radically innovative E) motivated

B) innovative

20) ________ is the set of techniques used for implementing planned change to make people and organizations more effective. 20) ______ A) Corporate transformation B) Continuous improvement C) Organizational development D) Incremental innovation E) Revitalization

C) Organizational development

9) The increasing diversity of the American workforce, and the fact that people aged 18-34 are more likely to be living with their parents than with a spouse or partner, are both examples of a(n) ________ force for change. 9) _______ A) political B) economic C) demographic D) market E) social and political

C) demographic

23) A managerial innovation that improves the efficiency of a company's cross-functional teams would be considered a ________ innovation. 23) ______ A) product B) practical C) process D) transformational E) core

C) process

22) A technological innovation that improves the performance and speed of a computer's operating system would be considered a(n) ________ innovation. 22) ______ A) transformational B) process C) product D) adaptive E) personnel

C) product

16) A(n) ________ change involves introducing a practice that is new to the industry, such as using drones (rather than delivery trucks) to deliver products to customers. 16) ______ A) innovative B) adaptive C) radically innovative D) revolutionary E) reactive

C) radically innovative

7) ________ change is made in response to arising problems or opportunities. BP's response to an explosion on a drilling platform in the Gulf of Mexico is an example of this kind of change. 7) _______ A) proactive B) incremental C) reactive D) radical E) process

C) reactive

18) Lewin's change model consists of 18) ______ A) three forces: employee characteristics, change agent characteristics, and change agent-employee relationships. B) three steps: diagnosis, intervention, and evaluation. C) three stages: unfreezing, changing, and refreezing. D) three types: adaptive, innovative, and radically innovative. E) four steps: recognize problems, gain allies, overcome resistance, and execute.

C) three stages: unfreezing, changing, and refreezing.

14) ________ is an emotional/behavioral response to real or imagined threats to an established work routine. 14) ______ A) Radical innovation B) Benchmarking C) OD intervention D) Resistance to change E) Change agency

D) Resistance to change

8) Walmart's implementation of RFID, a type of technology that allows it to improve inventory tracking, is an example of a(n) ________ change because Walmart already had a very effective technology tracking system in place before it implemented RFID. 8) _______ A) cultural B) responsive C) reactive D) proactive E) incremental

D) proactive

24) According to the systems model of change, which of the following is not an input? 24) ______ A) the organization's strategic plan B) an analysis of the organization's readiness for change C) the organization's mission statement D) the organization's products or services E) the organization's vision statement

D) the organization's products or services

12) Studies exploring nurses' perceptions about using PDAs in their daily patient practice found initial resistance, with some nurses concerned about the cost and short technological life cycle of these devices. As part of the ________ stage of change, the nurses' managers try to instill in them the motivation to change, encouraging them to let go of attitudes and behaviors that are resistant to innovation. 12) ______ A) change B) freezing C) thawing D) unfreezing E) refreezing

D) unfreezing

19) ________ is the process by which a company compares its performance with that of high-performing organizations. 19) ______ A) Radical innovation B) Competitive change C) Continuous improvement D) Reference innovation E) Benchmarking

E) Benchmarking

6) Which of the following is an effective way to deal with change and innovation? 6) _______ A) Offer different explanations for the change to different work groups. B) Innovate by varying existing products that are already on the market. C) Insist on success and punish failure. D) Hold closely to established methods of getting the job done. E) Have the courage to follow your ideas.

E) Have the courage to follow your ideas.

11) Which of the following is not an inside force that indicates organizational change might be needed? 11) ______ A) high levels of stress among employees B) high turnover C) excessive conflict between managers and employees D) job dissatisfaction E) increased competition

E) increased competition

17) Which of the following is not a leading reason that employees resist change? 17) ______ A) individual predisposition toward change B) nonreinforcing reward systems C) fear of failure D) climate of mistrust E) lack of personal ethics

E) lack of personal ethics

10) Which of the following is an inside force for change? 10) ______ A) immigration B) advancements in automation C) domestic competition D) recession E) low productivity and turnover

E) low productivity and turnover

1) Reactive change involves making carefully thought-out changes in anticipation of possible or expected problems or opportunities. 1) _______ TOF

F

2) An example of innovative change is a department store deciding to adopt a new practice used by competitors by staying open 24 hours a day and requiring employees to work flexible schedules, a change that employees are likely to see as moderately threatening. 2) _______ TOF

T

3) Adaptive change is the least threatening type of change and is therefore least likely to create resistance. 3) _______ TOF

T

4) Innovation is mostly the product of hard work and dedication rather than a "eureka" moment of epiphany. TOF

T

5) An organizational culture that celebrates failure helps foster innovation. 5) _______ TOF

T