Exam #2 (Chapters 6-10)

Which of the following is NOT one of the indicators of employee resistance to change?

Certainty

Which of the following is NOT one of the stages of the creative process?

Cognition

Which of the following is an example of an objective measure of performance?

Dollar volume of sales

Identify the contribution made by an individual to a psychological contract.

Effort

What is the major disadvantage of a matrix relationship?

Employees may be uncertain about reporting relationships

John finally reached the vice president level only one of three in his 100 employee accounting firm. This achievement which also carried a country club membership might relate to which level of Maslow's needs hierarchy?

Esteem

A characteristic of group or organization whose members differ from one another along one or more important dimensions such as age, gender, or ethnicity is called labor relations.

False

Distribution is power that has been legitimized by the organization.

False

In developing his Two-Factor Theory, Fredrick Herzberg assumes that employees are theory X.

False

The Americans with Disabilities Act requires employers to provide 24 weeks of unpaid leave to employees with disability.

False

The formal assessment of how well employees are performing their jobs is called compensation.

False

The process by which managers assign a portion of their total workload to others is called power.

False

The typically stable set of behavioral and psychological attributes that distinguishes one person from another is called conscientiousness.

False

The organizational form used by companies like Berkshire Hathaway or General Electric would be the _______.

H-form

Which of the following is NOT a stage of the organizational life cycle?

Infinity

What type of technology is described by a company building airplanes like Boeing or Airbus?

Mass production technology

_______ refers to a person's rigidity of beliefs and rage of interests.

Openness

Which of the following is NOT true about Fredrick Taylor's scientific management theories?

People naturally follow the patterns and behaviors of theory Y OR People can be treated in standardized ways like machines

In a paraphrased statement of Robert Sutton in the Secret to Innovation video, which of the following answers to compete the following sentence is not true? Innovation organizations must ________

Punish failure

As shown in the video entitled, The basics of employment law, in order, what are the most popular type of job discrimination complaints filed by employees.

Retaliation, race, sex

Implementation of and ERP is an example of what major area of organizational change?

Technology and Operations

_______ forbids discrimination on the basis of sex, race, color, religion, or national origin in all areas of the employment relationship.

Title VII of the Civil Rights Act of 1964

According to the Department of Labor website referring to the Family Medical Leave Act, "an employee must be restored to the employee's original job, or to an equivalent job with equivalent pay, benefits, and other terms and conditions of employment."

True

An inability to recognize opportunities is one of the reasons that organizations do not innovate.

True

An organization with more layers and typically fewer direct reports is called a taller organization.

True

Feelings of exhaustion that may develop in a person when over an extended period of time they experience too much stress is referred to as burnout.

True

Ranking and rating techniques are the most commonly used ways to measure employee performance.

True

The forces of change for an organization can be driven by either internal and/or external forces.

True

The managed effort of an organization to develop new products or services or new uses for existing products or services is called innovation.

True

The process of enabling workers to set their own work goals, and make decisions within certain boundaries is called empowerment.

True

The set of forces that causes people to behave in a certain manner is called motivation.

True

The situational view of organizational design is based on the assumption that the best design for an organization is based on a set of relevant situational factors. This view can be summer up in the phrase "it depends."

True

In the Secret to Innovation video, it is stated that innovation happens when all except the following occur:

When substantive change takes place

Individuals that are typically less competitive, generally more relaxed and less likely to experience stress are known as type ___ individuals.

b

The belief that one is receiving fair treatment relative to the treatment received by others is called ________ theory.

equity

The theory that suggests that motivation is based on a combination of two factors: How much we desire something and the likelihood with which we believe we will achieve it is known as ________.

expectancy theory

_________ reflects the organization's investment is attracting, retaining, and motivating an effective work force.

human capital

The set of activities directed at attracting, developing, and maintaining an effective workforce is called _______.

human resource management

Mary closed 20 percent more accounts than any one on her and was consequently paid 20 percent higher than teammates as well. This is an example of ________.

incentive pay

An upgrade from an iPhone 6 to an iPhone 7 would be an example of ________.

incremental innovation

Operating in much the same manner of entrepreneurs, __________ develop a new businesses within the confines of a larger organization.

intrapreneurs

James gets his energy from other people, likes the big picture, and completes work before moving on to the next project. His traits illustrate the _____ dimension of the Myers-Briggs Framework.

judging

State government jobs grouped by city would be defined as __________ departmentalization.

location

The degree to which an individual believes that their behavior has a direct impact on the consequences of that behavior is called __________.

locus of control

When Caryl feels stress, anxiety, fear, or anger, she prays so that her emotions do not interfere with her work. Afterward she is more productive. Identify the emotional intelligence (EQ) dimension illustrated by Caryl's praying.

managing emotions

One of the most effective techniques for overcoming change is _______.

participation

The set of processes by which an individual becomes aware of and interprets information about the environment is referred to as _________.

perception

The motivational theory that suggests that when behavior results are rewarded said behavior is likely to be repeated is called ___________ theory.

reinforcement

All of the following except _________ are considered the three most important individual needs and are referred to as the manifest needs.

responsibility

The number of people that report to a particular manager is sometimes called _________.

span on management (control)