Exam 3 - Chapter 12

The tendency of highly cohesive groups to value consensus and harmony at the price of decision quality is referred to as

group think

Communications, activities, and interactions that occur within teams that contribute to their ultimate end goals are known as team

processes

Jalina was frustrated during the committee meeting because she couldn't get a chance to speak and ended up forgetting her ideas while listening to the other team members. Jalina has experienced

product blocking

The term "process gain" is synonymous with

synergy

disagreements among members about the team's work

task conflict

Which of the following activities are involved in boundary spanning?

task coordinator activities ambassador activities scout activities

Team member activities that correspond directly to accomplishing the team's work are referred to as______ processes.

task work

Training that is intended to facilitate the development of team processes related to goal setting, interpersonal relations, problem solving, and role clarification is referred to as

team building

Interpersonal activities that help a team accomplish its work without accomplishing the work itself are referred to as ___ processes

teamwork

an emotional attachment to other members of the team and the team itself

cohesion

Terrance is an effective team leader because he seems to have an innate ability to weigh the opinions of team members and reach the optimum decision for the team. This is an example of

Hierarchical sensitivity

Which of the following statements about teamwork processes and team commitment is true?

People tend to be satisfied in teams in which there are effective interpersonal relationships.

activities that foster emotional balance and unity

affect management

When the sales manager indicated to his staff that quarterly sales had fallen far short of expectations, Justin quickly blamed his coworker Kevin not pulling his weight. Kevin in turn angrily said he had no confidence in Justin's sales abilities. This situation suggests that the team has poor

afffect management

The taskwork process in which members of a team connect with groups or individuals outside the team is referred to as

boundary spanning

Information and meaning is transferred through the process of

communication

Which of the following are examples of transportable teamwork competences?

conflict resolution goal setting task coordination

Developing new, exciting ideas to work toward the final solution of a task is characteristic of

creative behavior

the purpose of ______ is to enable team members to develop shared mental models of what is involved in each of the team roles and how those roles fit together to form a system.

cross-training

At the end of a meeting, Daryl recaps the actions the committee has taken and outlines the "to do's" for each member that needs to be completed before the next meeting. He is ensuring that the committee has high

decision informity

The degree to which each team member has sufficient information to perform his or her task responsibilities is known as

decision informity

In the communication process model, the act of interpreting a message to form an understanding of the information it contains is referred to as

decoding

Team states are the

feelings and thoughts that result from working in a team.

As a general rule, face-to-face communication has a higher level of ______ because senders can convey meaning through verbal and nonverbal cues.

information richness

Motivating, confidence building, affect management, and conflict management are kinds of ______ processes.

interpersonal

Early in the semester, Jean worked on a group project with Colette and Laleta, and she was disappointed in the way they interacted, the quality of their work, and the grade they received. She has been assigned to another group project with them and doesn't have high expectations for their success. This is an example of

low potency

All the following are considered benefits of the nominal group technique, except

members do not meet in a face to face environment

the level of common understanding among team members regarding the team and its tasks

mental models

actions or words that affect the degree to which members are driven to work hard on the team's tasks

motivation and confidence building

Russ heads up a virtual team with members in India, Ireland, and Taiwan. During the last conference call, he was frustrated with the static and echo on the telephone line. This is an example of

noise

achieving less from the team than expected, based upon the capabilities of its individual members.

process loss

As a new family medicine resident, Laura is required to spend two full days observing patient/physician interaction at the urgent care clinic before she is allowed to see any patients on her own. Laura's place in the cross-training process is known as

positional modeling

The most in-depth method of team training is______, in which each team member "walks in the other's shoes."

positional rotation

the degree to which members believe the team can be effective across a variety of situations and tasks

potency

In the communication process model, the message must be decoded or interpreted by the

receiver

When disputes arise among team members over personal values or preferences, there emerges

relationship conflict

disagreements among team members in terms of personal values or preferences

relationship conflict

The heart transplant team at a regional hospital has been working together for so long that they seem to be able to anticipate one another's moves. They know each other's capabilities and have a mutual understanding of the roles each member must perform during a successful transplant surgery. This is an example of

share mental model

The final project in Alonzo's class is a group research paper. Alonzo hates group work, but even if he doesn't do much work on the project, he know that his team members will pick up the slack to avoid getting a poor grade. This is an example of

social loafing

a network structure is

the regular pattern of communication among team members.

Knowing what other members of the team know and exchanging that knowledge is referred to as

transactive memory

how specialized knowledge is distributed among team members

transactive memory

Teamwork activities that help prepare for future work are called _____ processes.

transition

One type of team training involves developing general competencies related to teamwork activities that can be used any team context. These skills, knowledge, and abilities are called

transportable teamwork competencies