Exam 3 MGMT

Which of the following are aspects of trust?

Believing that another person will keep the impact of his or her actions on you in mind Letting your guard down with another person

Do people share info and tell the truth

Communication trust

Do people meet their responsibilities and acknowledge others' skills and experience?

Competence Trust

The collection of jobs, personalities, skills, experience and knowledge of team members is the team's __________.

Composition

Do people do what they say they will? Are expectations for each other clear?

Contractual trust

When specialists from different areas are put on the same team, it is a _________ __________ team.

Cross functional

Recorder

Documents discussions and outcomes

According to the Reina Model for rebuilding trust, it is important to discuss feelings and _____________ constructively before reframing the __________ and taking _________ for what happened

Emotions, experience, responsibility

Challenges of using virtual teams include

Establishing team cohesion and trust Developing commitment to team goals

Punctuated equilibrium is concerned with:

How a group functions in the face of change.

An _________ is an attitude, opinion, feeling, or action shared by two or more people that guides behavior

Norm

The stage of group development that is able to occur after a respected member challenges the group to resolve power struggles to accomplish its goals is the _________ stage.

Norming

True or false: Trust involves being vulnerable

True

A formal group:

is assigned to accomplish specific goals is assigned by the organization or managers

The size of a group is limited by:

mutual awareness Potential for mutual interaction

Plans that outline exactly what the team is to do such as goal setting and defining men=mer roles are team __________ ________

performance strategies

The stage of group development characterized by a lot of helping behavior among group members to achieve goals is the _________ stage

performing

The 3 basic characteristics essential for team players to possess and use on the team include being:

committed, collaborative, competent

Team _________ describes the collection of jobs, personalities, skills, experience and knowledge of team members

composition

Workers who meet regularly to discuss ways to improve product quality are in a __________ group.

formal

When ________ becomes a shared activity and the group develops its own purpose and mission, the group has become a team.

leadership

Which stage in Tuckman's model of group development focuses on resolving task problems and achieving more than one person could alone?

performing

The tendency of individual effort to decline as group size increases is ____________ ____________.

social loafing

When trust is lacking in relationships within organizations, which of the following occurs

employees leave the company

Which of the following is a goal of collaboration?

ensuring a collective outcome is completed

Researchers have shown that formal groups fulfill both _________ and ________ functions in organizations

organizational, individual

Researches have show that formal groups fulfill both _______ and _______ functions in organizations

organizational, individual

A role is a set of expected behaviors for a particular __________, while a __________ role is a set of expected behaviors for members of the group as a whole.

position, group

A ______ is a set of behaviors for a particular position.

role

The tendency for individual effort to decline as group size increases is known as:

social loafing

A group has:

A shared identity Common goals At least two freely interacting individuals

Which of the following are key elements to punctuated equilibrium

change time

Social loafing can be prevented by:

ensuring accountability

Listening to teammates and accepting ___________ are important team interaction competencies

feedback

Shared leadership, high levels of trust, early conflict resolution and collaboration are all characteristics of

high-performing teams

A group's ____________ roles enable it to pursue its purpose, while its __________ roles support its interpersonal relationships

task, maintenance

A virtual team works together over _________ and ________ using electronic media to achieve goals.

time; distance

Which of the following is an example of the purpose of an informal group?

making a craft together

Maintenance roles in a group are those that:

support positive interpersonal relationships

A _______ is a small number of people with complementary skills committed to a common purpose , goals, and approach for which they hold themselves mutually accountable

Team

Supporting creativity is important to team collaboration efforts for which of the following reasons?

Team members will have a "can do" attitude

The ability of a team to adapt to changes such as changing demands or the transition of member in or out of the group is:

team adaptive capacity

The task roles that facilitate a group's work include:

clarifying a common purpose defining a common purpose

The use of self-managed teams in organizations requires changes:

to reward systems management philosophy training practices

Which of the following is a key aspect of a group?

common goals

A negative byproduct of positively reinforcing group role and norm adherence is that groups tend to:

Ostracize those who do not conform

Activities of self-managed teams include:

Planning, monitoring, scheduling

Coordinator

Pulls together ideas and suggestions

Hybrid reward systems are best for motivating teams because they:

Recognize individual and team performance

The benefits of using virtual teams includes:

Reduced real estate costs Flexibility that is attractive to employees Reduced travel expenses

A ___________ is a set of expected behaviors for a particular position

Role

Evaluator

Tests group's accomplishments against criteria

People form groups because:

accuracy is improved by interacting with others

Individuals may test or rebel against the leader's policies in Tuckman's ___________ stage of group development

storming

Initiator

suggests new goals or ideas

Developing a team charter early in the development process will help the team succeed because it describes

the decision making process how the team will share info how the team will operate

Which of the following are examples of when formal and informal groups overlap?

A workgroup going to a movie together A task force having a casual dinner after work together

During the ________ stage of group development, members are likely to be uncertain about the group's leaders and goals

Forming

Rank Tuckerman's 5 stages of group development starts-end

Forming, storming, norming, performing, adjourning

Recommendations for best practices for virtual teams include:

Updating progress Adapting communications to different member's preferences Knowing when people are available

A team that works together over time and distance to combine efforts and achieve common goals is an:

Virtual team

The feeling that binds group member together is group ___________.

cohesiveness

The stage of Tuckman's development model characterized by rituals, discussions of lessons learned, and moving on is the _________ stage.

adjourning

Practical ways to build trust include:

being predictable and consistent, keeping promises demonstrating respect by delegating responsibilities Keeping team members informed by providing info on policies and giving accurate feedback

Face time is important to the formation of virtual teams if at all possible because it:

builds credibility increases trust

3 factors that creat effectiveness when building a team include

capacity of team team charters and strategies composition of the team

Punctuated equilibrium can occur in reaction to:

instability changes in objectives

True or false: when a group has norms, they can tackle the development process more effectively

True