Exam 5 Chapters 18-20

Income statements, balance sheets, and audits are examples of the control of

financial resources.

Which of the following is the final stage of group development?

Performing

One barrier to effective communication is the filtering of upward communication. Which characteristic of effective control systems would this affect?

Accuracy

Which of the following statements about financial audits is TRUE? Question 30 options: a. They are independent appraisals. b. They may be internal or external to the organization. c. They may be used to monitor accounting, financial, and operating systems within an organization. d. They may be conducted on a continual or an intermittent basis. e. All of these choices

All of these choices

Which of the following statements about the relationship between operations management and utility is TRUE?

All operations management provides utility of one type or another.

Which of the following is NOT one of the areas on which strategic control should focus? Question 2 options: a. Structure b. Leadership c. Audits d. Human resources e. Technology

Audits

Which of the following is an example of a financial control that allows managers to compare different elements of a balance sheet and income statement to one another?

Financial ratios

Which of the following combinations of group performance norms and cohesiveness is BEST from the manager's point of view?

High cohesiveness/high norms

Which of the following is NOT one of the constraints with which a purchasing agent must deal? Question 20 options: a. Inventory levels and delivery dates b. Supplier reliability c. Integrating purchasing with production d. Getting the best possible discounts and terms e. The quality of what is being purchased

Integrating purchasing with production

Collene sits with Matt, Chris, Weining, and Architha at lunch. They discuss politics. The group may add or lose a member, and how long they will meet is unclear. What kind of group is this?

Interest

Which of the following is NOT a current use for robotics? Question 7 options: a. Loan approval b. Brain surgery c. Agriculture d. Police work e. Jewelry engraving

Loan approval

Which of the following would seem especially appropriate for firms using a just-in-time inventory system?

Multiple sources of supply

United Technologies offered to buy Goodrich. This is an example of what kind of an operations decision?

Product-service mix

Which of the following pairs of factors that are important to designing operations systems are MOST closely related to demand?

Products-service mix and capacity utilization

Which of the eight dimensions of quality refers to the probability of a product NOT malfunctioning during a specified period? Question 17 options: a. Reliability b. Durability c. Serviceability d. Performance e. Perceived quality

Reliability

Which of the following is NOT characteristic of decentralized control? Question 33 options: a. Rewards focused on individual performance b. Employee commitment c. Widespread employee participation d. Informal and organic structural arrangements e. Employee self-control

Rewards focused on individual performance

Which sector of the United States economy was responsible for 80 percent of the GNP in 2009 and almost 90% of new jobs created since the 1990s?

Service

Which of the following organizations would provide the consumer with time and place utility through its operations management function?

The NYC subway

At a UTC facility the quality control people sample 5 percent of the finished Carrier air conditioners to check for adherence to more than 25 quality standards. This is an example of

acceptance sampling.

The term objective as it relates to controls means that the controls

are quantifiable.

Calphalon makes pots and pans using similar techniques but each in their own family of product, like nonstick, stick or copper. This is an example of a ____ layout.

cellular

The basic functional purpose of operations systems is to

control the organization's transformation processes.

Alejandro wants better pay. He joins the teachers union because they strive for better pay and benefits. He joins because of

group goals.

Mona joined the UAW because she thinks it will negotiate a pay increase. She wants to make more money doing the same job. She joined because of

group goals.

The ____ shows an organization's bottom line (profit or loss) and summarizes activities over a period of time.

income statement

During a season of Mad Men, two men were named President of Accounts so they could compete for the job. This is an example of

increasing competition among individuals.

Emily thinks Alex is a narcissist, always making everything about him. She tries to avoid him. They have ____.

interpersonal conflict

Jane Alexander has a job that requires her to work 14- or 15-hour days. It is an excellent job with much opportunity for advancement. On the other hand, she has a need to be with her aging mother as much as possible. Jane is very likely to suffer ____ conflict.

interrole

Participation in a control system

is a technique for overcoming resistance to controls.

Internal audits tend to be

more specific than external audits.

Katina is in the emergency room. The medical staff thinks she has a broken wrist, so she is taken to x-ray. This is an example of the use of ____ layout.

process

The Malcolm Baldridge Award is given to companies that make major ____ advancements.

quality

A group assembled for a short-term project. There were six adults and three teenagers. The formal structure was one leader and eight followers. As the role episodes progressed, it became clear from the words and actions of the group, that the teenagers did not need to speak to the group as much as the adults. The ____ role allowed the teenagers to speak less.

sent