Exam - Part 9 - Human Resources Management

Your project team will be developing software for a bank. Based on customer requirements, your project team will be delivering project on customer premises. For this purpose, all project team has been placed in a meeting room during project. This is called as: A) Colocation B) Virtual Team C) Customer Team D) Tight Team

A) Colocation

Human Resource Management Plan is major output of Plan Human Resource Management Process and includes all of the following EXCEPT: A) Costs of Team Members B) Project Organization Charts C) Staffing Management Plan D) Recognition and Rewards Information

A) Costs of Team Members

All of the following are advantages of Virtual Team model EXCEPT: A) Decreases possibility of misunderstanding B) Reduces travel costs C) Includes disabled people D) Enables forming teams of people in different locations

A) Decreases possibility of misunderstanding

You have declared in the beginning of your project that all cell phones must be switched off and laptops should not be open during project status meetings. This is an example of: A) Ground Rules B) Project Rules C) Team Respect D) Resource Responsibility

A) Ground Rules

Project Performance appraisals are different from team performance assessments in that project performance appraisals focus on: A) How individual team member is performing on the project B) An evaluation of the project team's effectiveness C) A team-building effort D) Reducing the staff turnover rate

A) How individual team member is performing on the project

Functional manager manages the resources in a specific department in an organization. All of the following are roles of functional manager EXCEPT: A) Performing tasks of a team member leaving the team. B) Assigning resources to projects C) Providing subject matter expertise D) Approving final schedule of project

A) Performing tasks of a team member leaving the team.

All of the Human Resource Management processes belong to executing process group EXCEPT: A) Plan Human Resource Management B) Acquire Project Team C) Develop Project Team D) Manage Project Team

A) Plan Human Resource Management

You are planning your resource needs for your project. Functional managers of your organization wanted to see required number of hours that will be needed for your project. Which of the following is appropriate for this? A) Resource Histogram B) Resource Fluctuation C) Staffing Management Plan D) Resource Time Plan

A) Resource Histogram

The management theory that states that all people can direct their own efforts is: A) Theory Y B) Herzberg's Theory C) Maslow's Hierarchy D) Theory X

A) Theory Y

What does a resource histogram show that a responsibility assignment matrix does not? A) Time B) Activity C) Interrelationships D) The person in charge of each activity

A) Time

You are managing a telecommunication product development project. Software engineers of this project are working from India, analysts are located in Italy and testers will work from Sweden. This is an example of: A) Virtual Team B) Distance Delivery C) Halo Effect D) Acquisition

A) Virtual Team

You are managing a software project. Currently, your team is in analysis phase and in your project team meeting, two team members started to discuss server type that will be used in the project and they have different ideas. You stopped the discussions and mentioned that there is still time to take this decision and this can be discussed two weeks later. Which of the following conflict resolution techniques did you use? A) Withdraw B) Smooth C) Reconcile D) Collaborate

A) Withdraw

Conflict resolution techniques that may be used on a project include confronting, smoothing, forcing, and: A) Withdrawing B) Directing C) Organizing D) Controlling

A) Withdrawing

You are confirming human resource availability for your project in your organization. This is done in which of the following processes? A) Plan Human Resource Management B) Acquire Project Team C) Develop Project Team D) Manage Project Team

B) Acquire Project Team

Plan Human Resource Management process establishes all of the following EXCEPT: A) Project roles and responsibilities B) Activity assignment of each project team member C) Project organization charts D) Staffing management plan

B) Activity assignment of each project team member

You just found out that a major subcontractor for your project consistently provides deliverables late. The subcontractor approaches you and asks you to continue accepting late deliverables in exchange for a decrease in project costs. This offer is an example of: A) Confronting B) Compromise C) Smoothing D) Forcing

B) Compromise

During project planning in matrix organization, the PM determines that additional human resources are needed. From whom would he request these resources? A) Project Manager B) Functional Manager C) Team D) Project Sponsor

B) Functional Manager

Which of the following motivation theories deal with hygiene factors? A) David McClelland's Theory B) Herzberg's Theory C) Maslow's Hierarchy of Needs D) Mc Gregor's Theory

B) Herzberg's Theory

All of the following are role of the Project Sponsor EXCEPT: A) Provides funding B) Manages day-to-day activities of a project C) Provides project statement of work D) Set priorities between projects

B) Manages day-to-day activities of a project

Staffing Management Plan includes all of the following EXCEPT: A) Resource Calendars B) Plan for funding employee salaries C) Plan for Staff Acquisition D) Training Needs

B) Plan for funding employee salaries

Project managers have different types of power. In your project, you declared to your team members that best performing team member will be awarded with a 2-day weekend holiday. This is an example of which type of power? A) Coercive B) Reward C) Referent D) Organizational

B) Reward

You have just taken over a project from another project manager in your organization. You wanted to check for how long the resources will be needed and when are their annual leaves. You need to check: A) Resource Management Plan B) Staffing Management Plan C) Resource Time Plan D) Resource Leave Plan

B) Staffing Management Plan

You have started to a construction project 1 month ago. Project team members started to learn each other and you observe disagreements between team members in some cases. In which Tuckman stage is your project team? A) Forming B) Storming C) Norming D) Performing

B) Storming

During every project team meeting, the PM asks each team member to describe the work he or she is doing, and the project manager assigns new activities to team members. The length of these meetings has increased because there are many different activities to assign. This could be happening for all the following reasons EXCEPT: A) Lack of a WBS B) Lack of responsibility assignment matrix C) Lack of resource leveling D) Lack of team involvement in project planning

C) Lack of resource leveling

In your Plan Human Resource Management process, it has been decided to show responsibility by department in a top-down format. Which of the following format is appropriate? A) Responsibility Assignment Matrix B) RACI Matrix C) Organizational Breakdown Structure D) Resource Breakdown Structure

C) Organizational Breakdown Structure

Team-building activities should be done during a project in order to enhance project performance. Which of the following is NOT a team-building activity? A) Organizing a training for whole team B) Celebrating an accomplished milestone C) Providing fringe benefits of team members on time D) Creating WBS

C) Providing fringe benefits of team members on time

There common formats to show roles and responsibilities in a project. All of the following are examples of these common formats EXCEPT: A) Hierarchical B) Matrix C) Resource Based D) Text-oriented

C) Resource Based

Which of the following BEST describes pre-assignment? A) Assigning tasks of resources before project starts B) Outsourcing unavailable resources C) Selecting project team members in advance D) Assigning a subject matter expertise in a project

C) Selecting project team members in advance

During the first half of the project, five team members left for other projects without being replaced, two team members went on vacation without informing you, and other team members expressed uncertainty about the work they were to complete. In this situation, it is BEST if you create a ____________ for the second half of the project? A) Work breakdown structure B) Resource histogram C) Staffing management plan D) Responsibility assignment matrix

C) Staffing management plan

You are managing a satellite launch project. More than 80 engineers are working in the project and for better coordination, project team has been divided into 8 groups. There are team leaders of each group who are doing project management activities. These team leaders are reporting to you. These team leaders and you, as a project manager, can be called as all of the following EXCEPT: A) Core Team B) Executive Team C) Supervising Team D) Leadership Team

C) Supervising Team

Performance of team members are tracked during Manage Project Team process. In this context, Project Performance Appraisals can be provided by all of the following EXCEPT: A) Coworkers B) Subordinates C) Team mates from previous project D) Supervisors

C) Team mates from previous project

Your colleague faces a conflict in his project and he says, "I cannot deal with this problem now!". What did he use as a conflict resolution technique? A) Problem Solving B) Forcing C) Withdrawal D) Compromising

C) Withdrawal

All of the following about Maslow's Hierarchy of Needs is true EXCEPT: A) People are not motivated to work by security or money B) Highest motivation level is self-actualization C) Working environment is primary driver of motivation D) People cannot ascend to next level in the pyramid without fulfilling previous level

C) Working environment is primary driver of motivation

Project team is referred as group of people who will complete the work on project. All of the following are roles of project team EXCEPT: A) Creation of WBS B) Time and cost estimation for activities C) Identifying stakeholders D) Ensuring payment for purchased materials

D) Ensuring payment for purchased materials

All of the following are forms of power derived from the project manager's position EXCEPT: A) Formal B) Reward C) Penalty D) Expert

D) Expert

All of the following about Human Resource Management is true EXCEPT: A) Recognition and rewards system must be applied B) Project managers should improve tea member's competencies C) Projects are planned together with the team D) Human Resource Management is done mainly in planning

D) Human Resource Management is done mainly in planning

Develop Project Team is the process of improving competencies, team member interaction, and overall team environment. Which of the following is not a benefit of this process? A) Improved Teamwork B) Motivated Employees C) Reduced staff turnover rates D) Increased staff utilization

D) Increased staff utilization

Which of the following statements describe competency? A) Function assigned to a person B) Right to apply project resources, make decisions and sign approvals C) Assigned duties and work to a team member D) Skill and capacity required to complete project activities

D) Skill and capacity required to complete project activities

Conflicts are inevitable in a project but Project Managers can avoid conflicts by doing all of the following EXCEPT: A) Informing changes B) Assigning works clearly C) Showing where project is headed D) Taking all key decisions within core team

D) Taking all key decisions within core team

Which of the following group needs independence when performing their work and seek responsibility? A) Junior Resources B) Affiliation C) Theory X D) Theory Y

D) Theory Y

Acquire Project Team process involves all of the following EXCEPT: A) Knowing pre-assigned resources B) Hiring new employees C) Outsourcing D) Tracking progress of activities on project team members

D) Tracking progress of activities on project team members

All the following have been found to be major barriers to building effective project teams except. a. Differing priorities, interests, and judgments of team members. b. Role conflicts. c. Lack of team member commitment. d. Amount of office space allocated to each member.

a. Differing priorities, interests, and judgments of team members.

Whose theory of motivation stipulates that such needs as food and shelter must be satisfied before a person is capable of focusing energies on achieving higher levels of needs, for example, PMP Certification? a. Maslow's theory b. Deming's c. McGregor's d. Herzberg's

a. Maslow's theory

Of the various types of power that might be employed by Project Managers, PMI recommends that power be used as much as possible. a. Reward and Expert b. Reward and Legitimate c. Legitimate and Expert d. Reward and Coercive

a. Reward and Expert

Which of the following conflict management approaches is usually least effective? a. Smooth/Accommodate b. Collaborate/Problem Solve c. Forcing d. Compromise/Reconcile

a. Smooth/Accommodate

"Pay attention everyone, just calm down, stop arguing, and let's get on with our work" is an example of which type of conflict management strategy? a. Withdraw/Avoid b. Smooth/Accommodate c. Collaborate/Problem Solve d. Compromise/Reconcile

a. Withdraw/Avoid

Which organizational structure is most likely to generate conflict between the Project Manager and functional managers? a. Weak Matrix b. Balanced Matrix c. Strong Matrix d. Projectized Structure

b. Balanced Matrix

Which of the following is associated with detailed planning? a. Forming to Storming b. Storming to Norming c. Norming to Performing d. Storming to Performing

b. Storming to Norming

Herzberg's theory of motivation holds that if motivators such as achievement, recognition, and responsibility are not present, employees will_. a. Become disillusioned and look for other employment. b. Lack motivation but still work well. c. Lack motivation and become dissatisfied with their work. d. Use the workplace as a means to extend their social life.

c. Lack motivation and become dissatisfied with their work.

The three key components of the Human Resource Management Plan are. a. Roles and responsibilities, RACI charts, and a staffing management plan b. Roles and responsibilities, project organization charts, and a staff release plan c. Roles and responsibilities, project organization charts, and a staffing management plan d. Roles and responsibilities, RACI charts, and a staff release plan

c. Roles and responsibilities, project organization charts, and a staffing management plan

Which of the following resolution approaches is likely to lead to the most lasting solutions? a. Force/Direct b. Smooth/Accommodate c. Compromise/Reconcile d. Collaborate/Problem Solve

d. Collaborate/Problem Solve