example questions
four key components of deal and kennedy's" strong cultures"
Values, Heroes, rites/rituals, and cultural network
According to the Montreal School of CCO, substance and meaning represents which part of the "co-orientation" process?
text
hegemony occurs when an opposed group rises up and becomes equal
False: the domination of one state or group over its allies
Jamal is an active member of the marketing department who coordinates activities with the advertising department. Jamal is:
a bridge
The flow of communication most concerned with organizational identity is
activity coordination flow
Investigating communication in the workplace by finding optimal ways to set up a communication network system for employees who telecommute represents a(n) ___________ approach to communication.
cybernetic
Jordan is a manager in a Human Resources organization. He has a message for Bob who works on the assembly line. What channel is he likely to use to get the message to Bob?
face to face, telephone, email, and memo
Which of the following is not one of Pfeffer's Seven Practices of Successful Organizations?
family-based organizing
Approaching organizations culture with the idea that there may be multiple manifestations of culture that are difficult to interpret represents which perspective of culture?
fragmentation
the second level of schein's model includes
individual and group values
Which of the Hawthorne Studies found that employees were more interested in talking about their feelings and attitudes rather than the work itself?
interview program
Learning about the inside language of an organization best represents crossing which boundary of membership negotiation?
knowledge
The direction of communication in a human resources organization is
multidirectional
Having a checklist for Amazon employees to follow when preparing an order to ship illustrates which tenant of Taylor's theory?
one best way to do every job
Scheins model would be best illustrated by an
onion
A business practice associated with globalization involves business moving manufacturing and service centers to countries where labor is cheap. This practice is commonly known as
outsourcing
Bob manages a clothing store and never worries too much about treating his employees well, because he knows the local area is full of students willing to work for minimum wage. What principle of the "machine metaphor" does Bob's attitude exemplify?
replaceability
Farrah is upset because her job as a secretary pays her very little. She's able to keep food on the table for herself and her three children, but has a difficult time paying the rent every month and is worried that they might lose the apartment if she doesn't find a bettter job. According to Maslow, what need level is Farrah concerned with?
safety
Jim works at a landscaping company and is very appreciative that his employer provides hearing protection to protect his ears when he mows the lawns. According to Maslow, what need level is Jim concerned with?
safety needs
Human relations principles argue that....
satisfaction of higher-order needs leads directly to job satisfaction.
The themes identified by Peters and Waterman characterize excellent organizations as
staying focused on what they do best and avoiding radical diversification.
which of the following terms characterizes communication content within a human relations organization?
task and social
what did the study by ellison et al find (facebook article)
there was a strong relationship between facebook and social capital
Weick proposes a ________________ process in which rules and cycles are saved for future organizational use.
transformation
younger generations are more likely to value a positive culture
true