FINAL EXAM: Chapter 10: Listening

Most Americans speak at a rate of

125 words per minute

A listener who takes notes indicates both the message and the speaker are boring

False

A micro climate is defined as the general atmosphere of a workplace

False

Active and passive are two types of listening

False

An additional question that seeks further information on the preceding answer is called a closer questions

False

Finishing someones sentences for them indicates a strong communication relationship and encourages the speaker

False

Managers should discourage their subordinates from listening to the grapevine because the information is usually false

False

Open-ended questions give the respondent a narrow choice of possible answers, while a closed question gives a wider range of possible answers

False

Research indicates information transmitted via the grapevine in organizations is only 50% accurate

False

The sending side of the communication process is more difficult than the receiving side

False

The LAW of listening stands for

Listening equals Ability plus willingness

Which is the best paraphrase for I hate my job and I quit

Sounds like you had a tough day

A directed question leads the speaker to a directed response

True

An attempt to use emphatic listening is often enough to open communication

True

An open door policy is NOT always successful in inducing communication

True

Assimilation is the tendency of people to adjust or modify rumors to mold them to fit their personal needs

True

Listening is the form of communication that is most important for entry level positions

True

People speak approximately 25% as fast as they think.

True

Strategic managerial listening requires listening to the spoken words and attention to the nonverbal elements and the total environment

True

The major reason for developing effective listening is to build relationships between people

True

There is no need to wait until the end of the message to summarize it

True

To enhance the listening climate, a listener should set aside whatever he or she is doing

True

Which of the following statements is true?

a paraphrase reflects the underlying attitudes or emotions of a message

The listening barrier "detouring" is closely related to

bias

The main benefit of paraphrasing as a listening strategy is that it

both increases understanding and strengthens the relationship

Preparing a rebuttal to a speakers criticism is an example of which barrier to listening?

debate

Which of the following is not a barrier to listening?

demographics listening-speaking differential, motivation, and willingness are

The manager who wants to understand someones internal frame of reference should use which type of listening?

empathic

Which of the following strategies is recommended when listening to negative messages?

empathizing

The type of listening most common in business meetings and conferences is

factual

Which of the following is one of the 3 dimensions of a message graphically displayed in the figure?

formal to informal

Total climate listening is known as

macro

The 25-75 rule can create a problem in which of the following?

micro listening climate

Which of the following is not a benefit of managerial listening skills

more efficient task assignments more info, improved relationships, better decisions are

Statements like: tell me more and then what happened are example of

neutral questions

The key advantage of taking notes is that it helps the listener to

organize the message, visualize the message, personalize the message

At which stage should a manager think about personal biases

preparation stage

Which of the following is not a technique for active listening?

repeat the message is not identify the main points, organize the message, and visualize the message are

What is the formula the textbook uses to help explain the cause of rumors in modern organizations?

rumors=ambiguity times interest

Which question seeks to get a deeper level of information?

secondary

Showing a preference for vivid and dramatic treatment of data is known as

sharpening

The practice of following consumer needs and trends through social media accounts is known as

social listening

A positive listening climate includes

taking notes, maintaining eye contact, leaning toward the speaker

strategic managerial listening requires paying attention to

the spoken words, nonverbal behaviors, the total environment

Of the following listening strategies, which of the following involves mnemonics

visualizing the message

Which technique induces a macro listening climate?

walking around